Location: Austin, TX
Company: Fathom Management
to troubleshoot Tier 1 and 2 calls within the Help Desk team. The Senior Help Desk Specialist must have experience supporting end users to resolve a range of technical issues with content management systems. The candidate will operate under the supervision of the Program Manager and be professional with extreme attention to detail and patience.
Experience with Microsoft Office Applications, and experience working in an office setting are critical skills as well as the ability to train end users on frequently asked technical issues. A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple
project assignments is desired. Veterans are encouraged to apply. Responsibilities Maintain a wide range of hardware and network technology devices Resolve complex CMS issues in a high volume, fast paced Drupal environment.
Contribute to maintaining a 99.999% operational system availability Analyze and report on daily server event logs and provide corrective action as required. Troubleshoot basic CMS IT services, desktop systems and peripheral devices as needed. Use of ticketing system to manage workload and end-user assistance. Qualifications BS Degree with 3 years' experience, or High school and 8 years' experience Experience providing IT support to multiple work sites Fluent understanding
of the entire Microsoft Server ecosystem of applications- primarily Microsoft Windows Server technologies (including Hyper-V) Experience creating and deploying Drupal changes desired.
Excellent customer service, communication and organizational skills are required. Demonstrable troubleshooting and problem resolution skills for content management systems Ability to work independently with minimal direction providing technical and non-technical support to multiple users. Ability to work overtime required on occasion Ability to obtain a Public Trust clearance. Benefits Overview: Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.
EEO Policy: It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, interaction, age, marital status, interactionual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.
EXAMPLES OF WORK PERFORMED Assist customers at the counter and on the phone giving applications and/or information regarding various exemptions, valuations, address changes, mortgage coding, protesting their property values, Appraisal Review Board (ARB) procedures, and ownership changes Data entry to correct ownership through deeds, wills, heirship affidavits, divorce decrees, and judgments.
Correct acreage, splits combines, legal descriptions, State Property Tax Board codes, and bill codes Calculate effective size Remove mortgage codes and personal property links Process and enter ARB results and type letters to taxpayers Maintain paper trail on all work Research records at the County
Clerk's office, retrieve deeds and plats Deliver and pick up mail at the County Tax office Perform repetitive, basic key entry and/or verification Become familiar with program features and codes Learn to communicate with computer for information retrieval and verification without immediate physical document Responsible for updating all ownership and legal description changes in the computer Responsible for researching the chain of ownership either in-house or in the County Clerk's office Work harmoniously with taxpayers Perform other work as assigned GENERAL QUALIFICATIONS AND REQUIREMENTS EXPERIENCE AND TRAINING The Deed Clerk should have some training or practice on key entry device and have
knowledge and be able to operate 10 key calculator.
The Deed Clerk should have completed in-house training under experienced personnel on direct data entry device and be able to demonstrate knowledge of program on direct data entry device and information retrieval. The Deed Clerk should be able to read and understand legal documents pertaining to property ownership and field notes. EDUCATION High School diploma or G. E. D. equivalency, including course in typing or operation of a key entry device KNOWLEDGE, SKILLS AND ABILITIES The Deed Clerk should possess some knowledge of the capabilities of key entry devices and have touch-typing skill sufficient to reach approximately 40 w.
p. m. The Deed Clerk must be able to retain knowledge learned during the training process and have the ability to memorize a series of procedural steps. The Deed Clerk should demonstrate mental alertness to detect and resolve error conditions and to effectively communicate with the computer as well as judgment in selecting and transcribing data from documents that have not been pre-examined or coded to assure minimum, verified input on accounts. The Deed Clerk must be able to work under the pressure of rigid cycles of fluctuating production schedules and have the ability to follow oral and written instructions and to work harmoniously with fellow employees and with the public.
Bilingual preferred (English/Spanish) PHYSICAL DEMANDS Continuous sitting, twisting upper body, frequent standing, walking, kneeling, squatting, bending, carrying, pushing, and lifting up to 30 pounds. ENVIRONMENTAL FACTORS Indoor activity with constant exposure to video display computer terminals, daily interfaces with property owners, the general public, and tax representatives. Occasional noise. CONDITIONS OF EMPLOYMENT Agrees to comply with all written District Employee Policies and Procedures Bastrop Central Appraisal District is an Equal Opportunity Employer.
Final candidate subject to background check.
will be responsible for resolving a wide variety of issues in their software solutions. This is a very important role within our company, and we are looking for someone who can help make a difference in our division and show our customers that our primary focus is their overall satisfaction.
This position is a fully-remote/work from home role, or the selected candidate can work from any Harris office location, if desired. JOB DUTIES & RESPONSIBILITIES Including, but not limited to: Diagnosing software and hardware malfunctions and working with members of the Support team to quickly identify and help resolve problems; Respond quickly and efficiently to incoming customer phone calls and
emails; Develop sufficient product knowledge to handle front line and escalated support calls; Resolve customer service-related issues and contribute towards improving overall customer service and satisfaction To meet this challenge you must possess a high level of initiative and energy to succeed in a fast-paced evolving environment, as well as several of the following skills: At least three years of prior call center experience; Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner; Excellent troubleshooting and analytical problem solving skills; Excellent oral and written communication skills; Highly-developed organizational
skills and time management ability; Ability to work independently on assigned projects, as well as in a team atmosphere; Highly motivated, flexible, adaptable nature; Able to deal with different personality styles; Ability to learn quickly in a fast-paced, challenging and ever-changing environment; Excellent computer skills, knowledge of computer hardware and commonly used office software such as Microsoft Office Suite; Must type a minimum of 30 WPM; Knowledge of SQL/Firebird databases a plus; Experience with schools or knowledge of school food service is preferred; Prior bookkeeping or accounting experience is a plus; Ability to multitask
inventory, tools, and equipment Maintains clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Completes all reports and forms required in conjunction with work assignments Accounts for all time on a time card and for all material used in performing assigned duties Experience, Skills, and Knowledge 1+ years in performing service repairs Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures Proficient knowledge in mechanical, electrical, and hydraulic systems in the repair of agricultural and turf equipment Ability to operate vehicles and
equipment used for diagnostic purposes Ability to lift 50-75 lbs.
repeatedly on a daily basis and more on occasion Ability to perform duties in extreme seasonal temperatures Ability to climb and stand for extended time in a safe manner on big/tall equipment while performing repairs Ability to go on Service Calls when needed, a valid driver's license is required Be available to complete long term repairs on a customer's equipment in a timely manner Forklift certified preferred Ability to use Service Advisor and basic computer functions Proficient oral and written skills Climb up on equipment and in smaller spaces in equipment to make repairs This is a safety sensitive position
