Location: Lewisville, TX
breakfast on Monday, on-site cafe, free gym, and stand up desks are just some of the perks! Job Title: Customer Service Representative - Auto Repair Company Start Date: Monday, January 15th Location: Lewisville, TX Pay: $17/hr. Schedule: Monday - Friday 11:00am - 8:00pm (8 hour shift), plus one Saturday a month (First 3 weeks of training are Monday - Friday 9:00 am - 6:00 pm) Job Description: Customer Service Representatives will handle inbound/outgoing calls to customers needing immediate assistance scheduling appointments for vehicle repair & towing, following up on insurance claims reported by the partnered insurance companies, handling inbound calls, etc.
We are seeking candidates
with excellent customer service skills that really want to help our valued customers. Ideal candidates will enjoy handling inbound/outbound calls (80-120 calls per day), handling inbound inquiry calls, and comfortable with productivity requirements.
Requirements: Must have call center experience! Spanish bilingual is a plus Comfortable handling 80-120 inbound/outbound calls per day Comfortable with inbound inquiry calls Must have at least 2 years of strong customer service experience Excellent communication skills, verbal & written 3 or less jobs in 5 years - Job hoppers will NOT be considered Great clerical skills, as well as the ability to type 35 words per minute or more Perks: Amazing
bonus potential that starts accumulating on Day 1 and is paid out once taking permanently (scored on both great performance and attendance) Metrics: - 94%+ Attendance Record - Must be current active teammate with caliber - Must be employed during bonus month - Must have 0 customer or corporate complaints - ACD (Automatic call distribution) talk time of 4 hours or more - Meet or exceed quality management phone call scores Monthly Tiers: - Tier 1- 850 assignments touched, 400 appointments scheduled.
375 orders repaired= $200 paid monthly - Tier 2- 950 assignments touched, 500 appointments scheduled, 400 orders repaired , 4 hours of acd= $400 paid monthly - Tier 3- 1050 assignments touched, 600 appointments scheduled , 450 orders repaired , 5 talk times acd= $600 paid monthly PTO/Benefits once hired on permanently Only 1 Saturday per month and no Sundays Great hours Catered food twice per week Stand up desks and beautiful building Screening Process Includes: Clerical backssments Interview Process Background Check Drug Screen For more details: jobs-search.
org/insurance_lewisville-c448628/job_i1970816098
Monday - Friday 11:00am - 8:00pm (8 hour shift), plus one Saturday a month (First 3 weeks of training are Monday - Friday: 9:00am - 6:00pm) Job Description: Customer Service Representatives will handle inbound/outgoing calls to customers needing immediate assistance scheduling appointments for vehicle repair & towing, following up on insurance claims reported by the partnered insurance companies, handling inbound calls, etc.
Requirements: Must have call center experience! Spanish bilingual is a plus Comfortable handling 80-120 inbound/outbound calls per day Comfortable with inbound inquiry calls Excellent communication skills, verbal & written 3 or less jobs in 5 years - Job hoppers will
NOT be considered Great clerical skills, as well as the ability to type 35 words per minute or more Perks: Bonus Potential PTO/Benefits once hired on permanently Only 1 Saturday per month and no Sundays Catered food twice per week Stand up desks and beautiful building Screening Process Includes: Clerical backssments Interview Process Background Check Drug Screen For more details: jobs-search.
org/insurance_lewisville-c448628/job_i1970250659
inventory, tools, and equipment Maintains clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Completes all reports and forms required in conjunction with work assignments Accounts for all time on a time card and for all material used in performing assigned duties Experience, Skills, and Knowledge 1+ years in performing service repairs Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures Proficient knowledge in mechanical, electrical, and hydraulic systems in the repair of agricultural and turf equipment Ability to operate vehicles and
equipment used for diagnostic purposes Ability to lift 50-75 lbs.
repeatedly on a daily basis and more on occasion Ability to perform duties in extreme seasonal temperatures Ability to climb and stand for extended time in a safe manner on big/tall equipment while performing repairs Ability to go on Service Calls when needed, a valid driver's license is required Be available to complete long term repairs on a customer's equipment in a timely manner Forklift certified preferred Ability to use Service Advisor and basic computer functions Proficient oral and written skills Climb up on equipment and in smaller spaces in equipment to make repairs This is a safety sensitive position
