Location: Tacoma, WA
Company: Burkhart
Sales, Engineering, Purchasing, Manufacturing, and Operations to successfully address customer needs both in office and on location. This position is located in Tacoma, WA but travels extensively and for extended periods of time both domestically and internationally.
ESSENTIAL DUTIES: Office Responsibilities: Assist in the preparation of quotations for service visits and equipment upgrades. Provide customer support via telephone and electronic communication for installed existing equipment, maintenance questions and upgrades. Actively participate in the assembly and tests of the equipment prior to shipment. Create detailed plans for installation, startup, and commissioning including schedule,
tasks, resources, tools and equipment. Gather hard or electronic copies of all drawings, schematics, and installation documentation for use in the field.
Study and understand sequence of operations, controls philosophy, speed setups, and system performance requirements before arriving on-site. On-Site Responsibilities: Supervise equipment/systems installations including managing and supervising inhouse, customer, and external resources involved in the installation. Interact with internal and external project managers during field projects. Provide training to customer and customer's employees in the operation and maintenance of Globe equipment. Clearly and professionally interact with
customer regarding status of commissioning. Provide repair and repair supervision for Globe manufactured equipment.
Prepare detailed, daily service reports of onsite activities and submit to customer and manager. Prepare detailed installation status reports, equipment deficiency reports, and other documentation required for the service/project visit. Other duties as assigned. QUALIFICATIONS: 5+ years of directly related experience in field service, installation services, maintenance, repair, or a combination of the foregoing required. Must have working knowledge of industrial blueprints, as well as electrical and pneumatic schematics and other drawings to determine proper work procedures.
Prior experience with Allen Bradley and/or Siemens PLCs a plus. Working knowledge of Auto CAD 2012 and Microsoft Office required. Demonstrated experience with material handling equipment, wood products or paper industries desired. Proven track record of being self-motivated, working with minimal supervision, and leading and partnering with diverse team members required. Ability to handle multiple priorities efficiently, retain a sense of urgency and meet strict timelines required. Proven ability to use hand, power and precision tools and gauges required. Must be able to obtain a certified field service certificate.
Must possess a valid driver's license and possess, or be able to obtain, a Passport and Transportation Workers Identification (TWI) card. Must be able to occasionally lift up to 50 pounds. Conduct oneself with the highest level of professionalism and ethical standards. Job Posted by Applicant Pro
States and Canada - and we're growing every day! We have the best fluid power distribution team in North America. Berendsen Fluid Power offers a variety of dynamic career paths in 42 locations throughout the US and Canada. We're proud to support your personal growth and professional development goals throughout the life of your career - including our offer of an employment package that is simply outstanding.
Berendsen associates enjoy excellent starting pay, comprehensive health benefits, work/life balance rewards, performance incentives, advancement opportunities, and much, much more. Duties and Essential Job Functions: Your Activities Will Include: Take phone calls from customers and
outside sales to provide assistance with quotes, pricing and expediting. Enter orders in a timely and efficient manner. Interact effectively with customers to develop a personal awareness of their needs.
Work in a professional manner to resolve customer's problems and issues, using all the available resources at hand. Provide customers with accurate price, delivery and technical information upon request. Adhere to pricing policies as established by sales management; to include freight recovery, using sell matrices and contracts as applicable. Assist Central Purchasing to insure customer orders are placed quickly and accurately. Communicate regularly and timely with the ISM and any other
personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information.
Inform all customers and prospects of the established terms and conditions of sale. Assure that all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation. Process purchase orders and scheduling changes to production. Processing credit requests, rebates and maintaining office files. Maintaining inventory records and quality control practices. High School Diploma or Equivalent Direct experience in inside sales in technical or industrial setting and products Computer literate with good data entry skills and ability to learn new programs quickly and efficiently Some accounting and supply chain familiarity is helpful Past experience in fluid power is a definite plus Why Berendsen?
Berendsen is a company full of employees with decades of loyal service. We believe there is no resource more valuable than our people. It is the talent, collective knowledge, training and experience of our employees that will enable us to move ahead. In return for your hard work, we will provide: Competitive salary Training opportunities Company matching 401k (50% up to 8%!
) Comprehensive medical benefits with both a PPO and a High Deductible with HSA (and company matching contributions) options Vision and dental insurance Life and disability insurance Paid holidays, floating holidays, vacation and sick days PDN-9ae7d85a-2131-4e87-8b4d-d95c6048420f
