Location: Southside, AL
Company: Hyatt Vacation Ownership
and administrative support to department(s) and its team members. Enters and retrieves work related information contained in computer databases to update records, files, reservations, etc. Addresses inquiries from guests and associates via telephone and in person.
Transmits information or documents using a computer, mail, or fax machine. Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. Processes incoming and outgoing mail. Creates and maintains computer and paper-based filing and organization systems for records, reports, and documents. Compiles, copies, sorts, and files records of departmental activities and
business transactions. Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
Welcomes and acknowledges all guests according to company standards, anticipates and address guests' service needs. Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. Complies
with quality assurance expectations and standards. Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
Stands, sits, or walks for extended periods or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors. CRITICAL TASKSPolicies and Procedures Maintains confidentiality of proprietary materials and information. Protects the privacy and security of guests and coworkers. Follows company and department policies and procedures. Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Performs other reasonable job duties as requested by Supervisors. Guest Relations Addresses guests' service needs in a professional, positive, and timely manner. Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e. g. LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust. Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible. Thank guests with genuine appreciation and provides a fond farewell. Assists other associates to ensure proper coverage and prompt guest service. Communication Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate and professional language. Prepares and reviews written documents (e. g. daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness. Communicates efficiently with others to effectively exchange information. Working with Others Supports all co-workers and treats them with dignity and respect. Develops and maintains positive and productive working relationships with other associates and departments.
Partners with and assists others to promote an environment of teamwork and achieve common goals. Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks Enters and locates work-related information using computers and/or point of sale systems. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Documentation/Reporting Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software Transmits information or documents using a computer. Enters and retrieves information contained in computer databases and software to update records, files, reservations. Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. Office Equipment Transmits information or documents using mail, or fax machine. Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals. Safety and Security Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. CRITICAL COMPETENCIES Analytical Skills Computer Skills Learning Interpersonal Skills Interpersonal Skills Team Work Customer Service Orientation Diversity Relations Communications Telephone Etiquette Skills English Language Proficiency Communication Writing Listening Applied Reading Personal Attributes Integrity Dependability Positive Demeanor Presentation Initiative Stress Tolerance Adaptability/Flexibility Organization Detail Orientation Multi-Tasking Time Management Planning and Organizing General Administration Typing Computer Software Microsoft Office PREFERRED QUALIFICATIONS Education High school diploma/G.
E. D. equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience is required Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
located in Washington DCo Up to $2000 sign on bonus potential Up to $2000 with 1 year of timeshare experience- $1,000 paid after training, $1,000 paid after six months ofemployment Up to $1000 with no timeshare experience - $500 paid after training, $500 paid after six months ofemploymento Additional terms and conditions apply to the Sign-on Bonus Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and telemarketing experience to join our award-wining sales and marketing team.
We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests in Marriott Vacation
Club properties to promote the Marriott Vacation Club Destinations® Program. What's in it for you? Hotel and resort discounts Immediate 401(k) company match up to 6% Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Positive work environment Growth and development opportunities What you will do?
Make pre- and post-arrival telemarketing calls while offering elevated concierge services to all arriving Owners and guests. Schedule sales presentations and manage customer expectations. Provide the highest level of service to exceed budgeted sales presentations and volume production goals. Ensure that all Owners and guests attending a sales presentation
meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services.
What are the requirements? Enjoy talking on the phone and/or interacting with guests in person Bold persuasion skills Computer skills Stand, sit and walk for extended periods of time Flexible schedule including weekends and holidays Concierge, telemarketing and/or sales experience preferred #LI-GG1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas. - Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. - Other duties as assigned. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications - Minimum one year experience in a similar position. Prior supervisory experience a plus. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - High school graduate or equivalent, some college preferred. - Bilingual English/Spanish a plus. - ONQ experience is a plus. - Knowledge of local activities and attractions appropriate for clientele.
located in Washington DCo Up to $2000 sign on bonus potential Up to $2000 with 1 year of timeshare experience- $1,000 paid after training, $1,000 paid after six months ofemployment Up to $1000 with no timeshare experience - $500 paid after training, $500 paid after six months ofemploymento Additional terms and conditions apply to the Sign-on Bonus Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and telemarketing experience to join our award-wining sales and marketing team.
We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests in Marriott Vacation
Club properties to promote the Marriott Vacation Club Destinations® Program. What's in it for you? Hotel and resort discounts Immediate 401(k) company match up to 6% Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Positive work environment Growth and development opportunities What you will do?
Make pre- and post-arrival telemarketing calls while offering elevated concierge services to all arriving Owners and guests. Schedule sales presentations and manage customer expectations. Provide the highest level of service to exceed budgeted sales presentations and volume production goals. Ensure that all Owners and guests attending a sales presentation
meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services.
What are the requirements? Enjoy talking on the phone and/or interacting with guests in person Bold persuasion skills Computer skills Stand, sit and walk for extended periods of time Flexible schedule including weekends and holidays Concierge, telemarketing and/or sales experience preferred #LI-GG1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas. - Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. - Other duties as assigned. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications - Minimum one year experience in a similar position. Prior supervisory experience a plus. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - High school graduate or equivalent, some college preferred. - Bilingual English/Spanish a plus. - ONQ experience is a plus. - Knowledge of local activities and attractions appropriate for clientele.
training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations,
registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1 year of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.
