Banquet Server- Kapolei

SUMMARY Process all payment methods in accordance with Accounting procedures and policies. Follow property control audit standards and cash handling procedures (e. g. blind drops). Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Transport bank to/from assigned workstation. Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. Complete opening duties including

setting up necessary supplies and tools, including bank, and ensuring everything is in working order. CORE WORK ACTIVITIES Follow all company and safety and security policies and procedures; and report accidents, injuries, and unsafe work conditions to manager.

Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain

positive working relationships with others, and support team to reach common goals.

Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Responsible for inspecting areas of responsibilities and following up with a plan for improving results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years' experience in housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration,

or related major; 3 years' experience in housekeeping or related professional area. CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets Ensures compliance with all housekeeping policies, standards and procedures.

Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises an effective inspection program for

all guestrooms and public space. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. Schedule employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. Observes service behaviors of employees and provides feedback to individuals.

Ensures employee recognition is taking place on all shifts. Solicits employee feedback, utilizes an " open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Review employee satisfaction results. Participates in interviewing and hiring of team members with the appropriate skills. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. #LI-OE1#imvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assign guests to proper Sales Executive and track and update reports regarding line rotation.

Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean

and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds

without assistance; stand, sit, or walk for an extended period of time.

Perform other reasonable job duties as requested. CRITICAL TASKSMarketing and Sales: Enter and update data regarding sales presentations, site packages, and self-generated leads into computer software system. Research, compile, retain, and/or communicate pertinent sales information/history to Sales Executives and/or Managers on a daily/weekly basis. Review the details and scheduling of sales presentations or preview package to guests who do not have a sales presentation scheduled. Promote awareness of brand image internally and externally. Create, log and expedite premiums (gifts) for site marketing programs.

Guest Relations: Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Answer guest questions about property facilities/services (e. g. hours of operation, entertainment, restaurants, special events). Gallery Operations: Set up, replenish and break down all hospitality items throughout the sales gallery in all locations. Ensure that the kitchen preparation room is in order. Ensure all common areas are neat and in order. Oversee and ensure the safety of any children accompanying sales presentation guests in accordance with corporate guidelines. Work in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day.

Communicate to all marketing department associates tour wave availability. Update tour manifest throughout the day. Complete all Daily Checklists and report and turn into management at the end of shift. Communication: Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

This position needs to be read/write/speak both English and Japanese. Rewards and Gifts: Document the distribution of premiums (gifts) in computer software systems. Distribute gifts to guests upon completion of sales presentation. Maintain, update and balance premium gifting banks on a regular basis. Maintain and update Preferred Merchant List. Computer Skills: Use computer systems and software packages to input, access, modify, store, or output information.

Enter and retrieve data from computer systems using a keyboard, mouse or trackball. Working with Others: Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. Physical Tasks: Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures: Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Protect the privacy and security of guests and coworkers. Attend meetings as required by Supervisors. Perform other reasonable job duties as requested. Education: High school diploma/G. E. D. equivalent. Related Work Experience: Six months of related work experience. Supervisory Experience: No supervisory experience is required. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

positive everyday, and finding joy in what you do Staying humble and always learning Having an " all in" attitude Working with aloha WHAT YOU WILL EXPECT: Learning from the best in the industry Gaining lifelong lessons and experiences Getting opportunities to advance and grow Creating meaningful and lasting friendships Working with family and friends Jump in and see just how much aloha you can share.

Apply today. We are waiting for YOU! AS A SERVER, you are responsible for providing our dine-in guests with our famous comfort food and experience that our local community has known and loved for generations. ZIPPY'S TEAM MEMBER PERKS Competitive Wages Tip Sharing 20% Employee Discount

on 1st day Tuition Reimbursement Referral/Incentive Bonuses 25% Transportation Subsidy Free Zippy's Meal during shift Flexible Schedules Paid Time Off Free Uniform Medical & Dental Benefits Company Matched 401(K) Wellness Programs Career Advancement & Growth Personal/Professional Development Employee Assistance Programs Employee Perks/Discounts Associated topics: anfitrión, camarero, dining room attendant, dining room captain, food and beverage server, hostess, steward, tasting, waiter, wine