Location: San Francisco, CA
Company: San Francisco Water Power Sewer
The duration of the appointment shall not exceed 36 months. WHO ARE WE? San Francisco Public Utilities Commission (SFPUC) Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area - 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care. Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness. We are an
award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.
sfpuc. org/. We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. To learn more about working at the SFPUC, visit our career site at www. sfpuc. org/about-us/careers-sfpuc The San Francisco Public Utilities Commission (SFPUC) is currently hiring for a People Business Partner for our People Science & Strategy (PSS) team. About the People Science & Strategy Team We are People
Science & Strategy (PSS), a team within Human Resource Services at the SFPUC.
We were founded in 2014 to address changing workforce needs and succession planning issues at the SFPUC. We strive to create a workplace with thriving, diverse, and engaged employees using innovative, behavioral science-based consulting to the SFPUC. Our goals: Implement a competency framework to align all talent management practices Establish an organization-wide workforce planning process to address workforce gaps across the SFPUC Increase employee engagement and build a culture of high-performance and inclusivity Expand our internal consulting in the areas of talent management, organizational effectiveness, and diversity, equity, and inclusion Provide business and talent insights to build a culture of data-based, and equitable decision making Role description Project: HUMAN RESOURCES BUSINESS STRATEGY PARTNER PROJECTThe People Business Partner will act as a liaison between PSS and SFPUC business units.
This role will closely partner with senior leadership and other key communities of interest to ensure the business units realize the maximum benets of SFPUC's strategic talent frameworks and achieve their vision for improving employee outcomes. The role will implement innovative talent management solutions, using behavioral science-backed research and best practices, specically in the areas of job analysis/competency modeling, employee engagement, strategic workforce planning, people analytics, and racial equity.
We are looking for individuals who: Are able to make the rubber meet the road and implement new talent frameworks with practicality Are highly organized, with great attention to detail, while always keeping the larger picture in mind Are familiar with applying research concepts and methodologies in business settings Think critically through their work and continuously strive to gain deeper understanding Are self-motivated and able to work both independently and collaboratively with communities of interest Areas of Focus: Strategic Workforce Planning: Ensure SFPUC business units have the talent it needs to meet their mission & goals now and into the future by applying methods from the rapidly growing eld/practice of Strategic Workforce Planning: developing a talent strategy aligned with long-term business strategy, anticipating and measuring capacity & capability gaps, and developing and monitoring action plans to close gaps proactively.
Competency Modeling: Create tailored integrations of SFPUC competencies into talent management programs to guide & measure performance & capabilities, improve experience, and reduce bias in decision-making throughout the employee lifecycle (recruitment & hiring, onboarding, probation, development, performance, and retention). People Analytics & Consulting: Provide premium people analytics expertise and consultation services to business units through access to pivotal SFPUC people data & systems, expertise in the scientic measurement of people data (e. g. employee engagement, equity/inclusion/belonging, performance), and expert interpretation of data and trends to provide evidence-based recommendations.
Essential duties and responsibilities will include, but are not limited to: Performing difcult and specialized professional and technical work in the areas of competency modeling, workforce planning, employee experience/engagement, workforce analytics, and other strategic talent management initiatives Overseeing integration, implementation, and continuous improvement of the SFPUC's competency framework Conducting investigations and surveys concerning the competencies, duties, responsibilities, and qualications of positions to develop competency models, revise/update job descriptions, and design valid performance management/appraisal systems and tools Overseeing and conducting research activities, including establishing new data collection methods and providing data analysis and recommendations, to support workforce analytics, competency modeling, engagement, diversity, equity, inclusion, & belonging, and special projects Facilitation of workforce planning tools and processes, working with business leaders, and leveraging change management strategies Driving the adoption of the Engagement and Lifecycle Survey program to ensure a positive employee experience and manager effectiveness Collaborating with other Human Resources partners to build foundational structures, systems, and tools to improve workforce analytics and ensure data-driven people decisions within business units Delivering effective and engaging presentations to executive and other diverse audiences May lead or supervise a small team of workforce planning staff performing professional and technical work in the areas of competency modeling, workforce planning, employee experience/engagement, workforce analytics, and other strategic talent management initiatives Developing, updating, and reporting out on project and Objectives and Key Results (OKR) progress to communities of interest (business unit and PSS team) Facilitating year-round PSS frameworks within business units alongside dened projects, such as Performance Management & Appraisal, Employee Recognition, and Employee Surveys & Action Planning, developing and maintaining people analytics dashboards, and monitoring workforce plans Class 1244 Senior Human Resources Analyst performs other related duties as required.
To accomplish this work, you will need to leverage multiple, changing technologies.
This may include: Visier (People Analytics), Quantum Workplace (Engagement Suite), Microsoft Ofce Suite, Share Point (including site development), Survey Monkey, Microsoft Forms, and other survey tools, and Adobe Illustrator. How to qualify Possession of a baccalaureate degree from an accredited college or university; AND Three (3) years of veriable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection, classication and compensation, employee and/or labor relations, benets administration and human resources operations.
Substitution: Education Substitution: Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year). Experience Substitution: Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco's 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.
Experience Substitution: Possession of a Juris Doctorate (J. D. ) or Master's degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience. Applicants must meet the minimum qualication requirement by the nal ling date unless otherwise noted. Desirable Qualications: The stated desirable qualications may be used to identify job nalists at the end of the selection process when candidates are referred for hiring. Graduate degree in Industrial-Organizational Psychology, or other closely related eld (e.
g. Industrial Psychology, Organizational Behavior, Applied Social Psychology, Behavioral Psychology). Work experience and/or professional certications in the areas of: competency modeling, strategic workforce planning, employee experience/engagement, workforce surveys & analytics, strategic HR business partnership. Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at sfdhr.
org/how-verify-education-requirements Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. What else should I know? Information About The Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Right to Work Copies of Application Documents Diversity Statement HOW TO APPLY Applications for City and County of San Francisco jobs are only accepted through an online process.
Visit careers. /City And County Of San Francisco1/ and begin the application process. Select the " " button and follow instructions on the screen Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following , @sfdpw. org, @, @, @sfwater.
org, @sfdph. org, @asianart. org, @, @sfpl. org, @dcyf. org, @first5sf. org, @famsf. org, @ccsf. edu, @, and @). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Anna Owens, by email at City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their interaction, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, interactionual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. PDN-9ad3c84a-0cfe7-9f5561945d16
grantees based on Regional Office (RO) assignments. The GS is deployed to work directly with grantees with program and management compliance findings identified through the federal monitoring process which requires travel and the ability to work on-site for periods of time ranging from one day to several weeks.
The GS works remotely and resides in Region IX. Responsibilities/Duties: Provide on-site, group and virtual TTA to grantees related to governance, program management, and fiscal operations, including supporting grantees in the following areas: Correction of areas of noncompliance and deficiencies identified through the federal monitoring process. Development and implementation
of a Quality Improvement Plan (QIP) that addresses root causes of the areas of noncompliance and deficiencies for grantees, as directed by the RO. Improvement of program oversight and management in areas of concern identified through the RO oversight process.
Review Federal monitoring reports, data from the Head Start Enterprise System (HSES) and current Program Information Reports (PIR) to establish initial consultation with the grantee. Serve as the Point of Contact (POC) for assigned grantees and coordinate TTA with Early Childhood, Health, and Family Engagement Specialist to ensure effective integration of management systems TTA that supports improvements to education, family services,
and health services, as directed by the RO. Produce and maintain outcome reports on grantee performance.
Maintain regular and timely communication with appropriate RO staff on delivery of TTA and progress toward corrective actions or quality improvement. Provide resources that are appropriate to support the QIP process for assigned grantees. Provide all data entry of action steps and progress to the Head Start Enterprise System (HSES). Develop and provide effective presentations and training in areas related to program management and fiscal operations. Participate in meetings including but not limited to National TTA meetings, Regional Office meetings, team conferences, and one-on-one meetings with the ECS Manager.
Provide various progress reports including, but not limited to weekly, monthly, and other periodic reports; meetings, events, and technical assistance; Monthly Travel; and quarterly plans for activities and expected outcomes. Provide content expertise in implementing national and regional priorities and initiatives. Work in partnership with federal Program Specialists to deliver high quality TTA services to grantees Support emerging OHS priorities and initiatives. Required Skills Required Skills: Understanding and knowledge of the process involved in developing a Quality Improvement Plan (QIP).
Familiarity with the Improving School Readiness for Head Start Act of 2007, Head Start and Early Head Start Programs, OHS Monitoring Protocols and processes, and knowledge of Head Start Program Performance Standards and Other Regulations. Ability to work both independently and in a team environment. Sustained concentration and attention to detail and accuracy. Ability to prioritize and manage work load and deadlines. Excellent analytical and problem solving skills. Risk management skills (e. g. identification/ analysis).
Providing training and technical consulting assistance to an audience with varying skill levels. Required Experience Required Experience: A minimum of a BA or BS Degree-with a preference for a Master's degree-in a field related to program design and management from an accredited university or college. If the highest degree was awarded more than ten years ago, the resume should be specific regarding courses, conferences, seminars that have been attended that ensure you have remained current in the field of program design and management. A minimum of 5 years of experience related to program design and/or organizational management and/or fiscal operations with Head Start/Early Head Start programs and the development and implementation of comprehensive management systems.
Demonstrated experience supporting grantees to improve the effectiveness and quality of program operations and management systems. Demonstrated experience providing technical consultation with governing bodies, management teams and program staff. Demonstrated experience assisting organizations to address compliance issues. Demonstrated experience analyzing and redesigning systems forgrantees in order to improve the effectiveness and quality of program operations.
Demonstrated skill and ability to communicate clearly, both orally and in writing, to various audiences. Demonstrated expertise in fiscal areas including budgeting, multiple funding sources, applicable uniform guidance regulations, HS specific audits, and the fiscal role of the governing body. Demonstrated experience facilitating group discussions and presenting to a range of audiences. Demonstrated experience analyzing data and assisting programs to make data driving decisions. Intermediate to advanced level experience with recent versions of Microsoft Suite, such as Word, Excel, Power Point, Outlook, and Internet Explorer; ability to use current webinar technology and audio conferencing.
Familiarity with Smart Sheets preferred. Sufficient flexibility to work on-site withgrantees for periods of time ranging from one day to several weeks, at the request of the regional office. Valid Driver's License and access to transportation. STG International, Inc (STGi) is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients.
Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission. STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy. STG International, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, interaction, interactionual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. $83,000.00
offices, hospitals, etc. ) Effectively communicate ECG abnormalities by notifying physicians/clinical personnel as required according to physician notification protocol Account follow up for additional clinical information (i. e. pacemaker settings, cardiac clinician contact information) Utilize clinical case management ticket system to respond, act, and update case status Verify process notification criteria and completeness of report Communicate with internal work partners (eg, Cardiac Techs) and external customers (eg, hospitals, clinicians) Meet or exceed the performance metrics as defined for the role, both productivity and quality of cases managed Maintain compliance with job specific
proficiency requirements Perform other duties as assigned Qualifications: 2+ years of relevant work experience with a High School Diploma / GED; or, 1+ year of relevant work experience with an Associate's Degree Experience working in a CRM system (data entry and administrative tasks) Proficient with Case Management (CRM) systems Microsoft Office proficient (Outlook, Word, etc.
) Solid problem solving and time management skills Customer service oriented Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized
managers with a chance to shine, wherever they are. With flat structure, no glass ceilings and an infinite earning potential, a meritocracy without a limit. That is the idea that brought us together and, for sure, will attract you to join our squad. Devop1 is a 100% global company with employees located in 20 different countries across all continents (and growing!
), a union of professionals who welcome differences in approaches and judgments as it is what makes us stronger day by day. We hire hidden recruiting gems around the globe but focus on enterprise clients with deep pockets and high budgets in developed countries, mostly Western Europe, which means even higher commission for you!
This is a 100% remote position , which means you can work from anywhere in the world from the comfort of your home or remote office. We are empowered by our differences and value the results - we are flexible, and it is up to you to get them.
You are welcomed here as you bring: 5+ years of proven work experience as a Senior Recruiter / Talent Acquisition Partner (preferable at a staffing agency or recruitment consultancy); Record of successfully leading teams of senior recruiters and sourcers as a Team Leader; Hunter mentality and a history of bringing quality clients through your business development; Excellent knowledge of an area of expertise (market status, trends, best practices);
Solid knowledge of sourcing techniques (e. g. social media recruiting and Boolean search); Hands-on experience with Applicant Tracking Systems (ATS) recruiting software and candidate databases; Excellent data-driven communication and interpersonal skills; Ability to set your priorities right, be proactive and show the initiative.
As a Senior Recruiter/ Partner, you will: Manage a team of world-class recruiters and sourcers and help with our Talent Acquisition; Actively develop our business by bringing quality clients; Partner with customers to get a clear view of their strategic and financial objectives as well as hiring needs as a Senior Key Account Manager; Design and customize hiring stages based on each positions requirements; Develop and update job descriptions and job specifications; Source and recruit candidates by using databases, social media, etc; Present shortlisted candidates and provide detailed profile summaries; Offer guidance and facilitate the negotiation process through to its completion; Collaborate with hiring managers and provide training as needed; Network and build long-lasting client relationships; Contribute to further development, change management in the company; Promote the companys reputation as a great place to work.
In return you will get: An unparalleled growth opportunities with an unlimited bonus structure where you can earn up to 32% of total commission generated on the client; Grow with us as a candidate for a Partner in our franchise model; A support of a team of quality sourcers and senior recruiters; Access to our existing Applicant Tracking System with database of more than 100.000 candidates; A chance to work with the most trailblazing companies in the world; A freelance contract that allows you to work from any part of the world; Flexible schedule; Personal development budget; And, for sure, high remuneration.
Do you have what it takes to finally get rid of a pointless micromanagement, define your career as you wish and to develop exponentially? Then apply and prove to us your sparkle so we can grow together, globally, without a limit. J-18808-Ljbffr For more details: jobs-search. org/finance_san-francisco-c426440/remote-full-cycle-recruiter-talent-acquisition-executive-partner-usa-san-francisco_i1971260121
months, we also encourage you to revisit our general employment page during our faculty hiring season, which generally takes place from January-April. Town School for Boys Since 1939, San Francisco’s Town School for Boys has had a rich history as a school specializing in teaching boys.
The school is also known for the Town School New Teacher Institute and its commitment to training teachers new to their craft. The school’s goals include teaching boys to be good citizens, to enjoy their childhood, to develop a positive sense of self, to give back to their greater community, and to develop academic and intellectual skills which will serve them well through their lifetimes. The school prizes
its growing diversity of background, religion, and race, as well as the diversity of interests which is so noteworthy in its student and alumni bodies. Located in San Francisco, Town School for Boys is a K-8 independent day school.
Since its founding, Town School has been committed to providing the best possible education for boys and is recognized as one of California's leading independent elementary schools. Town School for Boys Mission At Town School, learning is prized, love of school is essential, and boyhood is celebrated. Philosophy As an all boys’ school, Town provides a rich, challenging and rigorous educational experience that addresses the distinctive energy levels and developmental
styles of boys. Town values being a diverse community that nurtures integrity, sensitivity and respect in its boys, and prepares them to become productive and contributing members of an ever-changing world.
Town School Values Respect We respect ourselves and others. We treat others the way they want to be treated. We practice good listening, compassion and empathy. Curiosity We are curious. We ask questions, think critically and solve problems. We seek opportunities to reach our highest potential. Belonging We all belong. We embrace and celebrate each of our unique stories and experiences. We seek to ensure that every member of our community feels an equal sense of inclusion.
Integrity We act with integrity. We have the courage to do the right thing even when nobody else is watching. We always try our best and when we fail, we try again. Joy We are joyful. We make space for play, fun and laughter. We know joy can be found in hard work, risk-taking and perseverance. Statement of Teaching Philosophy Our goal is for each boy to be engaged in an environment that weaves together collaboration, critical thinking, integrity, empathy, and creativity. These broad skills, as well as a firm grounding in core academic competencies, offer boys an excellent preparation for their further education.
We promote social and emotional learning as a foundation of academic excellence and self-discovery. We prepare students to meet challenges in the world by helping them develop an appreciation for a variety of perspectives from the local to the global. We celebrate diversity by fostering a community of learners built on mutual respect. Learning experiences are inclusive, relevant, flexible, innovative, and adapted to reflect the needs of all kinds of learners. In our joyful, active, and collaborative school, boys flourish. We achieve these goals through an authentic curriculum that originates in the classroom, travels through the halls, and extends into the world.
Our teaching balances traditional methods with key student-centered approaches including inquiry, project-based learning, and teaching for understanding. We stay relevant and current through our testing of innovative, research-based approaches. We model a commitment to lifelong learning, and we hone our craft by pursuing professional development and sharing knowledge with one another. Statement on Diversity, Inclusion, and Equity: Diversity, inclusion, and equity are essential core values of Town School.
The best education for our students requires a diverse experience because a broad spectrum of ideas is essential for understanding different perspectives, challenging assumptions, and inspiring curiosity, to support critical and complex thinking. We are committed to creating an inclusive and welcoming environment where each boy is free to be himself, and where boys are confident and secure in their own identities. We equip each boy with the tools to explore differences in experiences, background, beliefs and ideas. We seek to provide each student with the support and resources he needs to succeed and thrive at Town School.
A diverse and vibrant community is essential. To build and sustain such a community, we reach out to enroll students and families from a broad range of socioeconomic backgrounds, cultures, races, religions, and interactionual orientations, and we recruit and retain faculty, staff and administrators from the same broad range of backgrounds. We cultivate an environment where every member of the Town community senses they matter as a significant part of the life of the school. Only when each person feels valued and is engaged may the school and the individual achieve their full potential.
Non-Discrimination Policy: Town School for Boys admits students of any race, color, religion, or national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the School. The School does not discriminate on the basis of race, color, religion, interactionual orientation, or national and ethnic origin in the administration of its educational policies, scholarship programs, athletic and other school-administered programs. Salary and benefits are commensurate with our peer schools in the San Francisco Bay Area and with like NAIS schools.
on regular rotating basis Keep the service parking lot vehicles organized Maintain positive relationships with coworkers and external vendors Interacting and communicating with team members and management across all lines of the business Full time schedules available REQUIRED SKILLS AND EXPERIENCE The qualifying candidate must have a positive attitude, and possess the drive to achieve superior customer satisfaction.
They must be goal-oriented, enthusiastic, energetic, self-motivated, with the ability to interact and communicate with all levels of the organization High School Diploma or equivalent is desirable. Must have a valid CA driver’s license. Clean driving record Ability to work
as a team player and interact with customers, managers and coworkers in a professional, courteous manner. Ability to multitask and prioritize effectively Possess the energy and drive to accomplish goals, meet deadlines, and find solutions Hiring is contingent on passing a complete background check and drug screen Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development This position requires a high level of professionalism, and excellent communication skills.
We provide a full benefits package: including medical, dental, paid vacation, holiday and sick leave, discounts on products and services we provide – as well as a 401k retirement savings plan with profit sharing potential.
who are (above all): honest, hardworking, positive, and fun to be around. While prior retail and customer service experience is a plus, we're really looking for people who want to learn and commit to a long term career. Many of our employees have been with the company 10+ years --- and don’t worry, we will train you!
It really is a lot of fun! While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long term community-based relationships with employees,
customers, and vendors. We are a progressive organization that offer much more to our team members than other companies. What makes Santa Margarita Auto Group different from other companies?
Commitment to Integrity – We've won various manufacturer awards including Ford Motor Company’s highest honor, the President's Award, 11 times in the last 15 years! Professional and Innovative Approach – We strive to lead our industry in new ways to sell and service vehicles! And we’re not afraid to try something new. Employee Involvement – No one can do it by themselves. We work hard at working together to reach higher levels of success than could be achieved individually. We value everyone’s opinion
regardless of job position. Cross departmental teams help cultivate a thriving environment with ample career advancement opportunities.
Competitive and Lucrative Compensation – Your performance, work ethic, and attitude determines your success! Ongoing Training – We make available all types of personal and professional training resources because it’s only reasonable that we train before we ask you to sell a vehicle! Customer Service is our way of life! – Check us out on Google, Yelp, and Facebook to see what our customers and community think about us. Community Involvement – Since 1951, our business has been to make our community a better place to live and work.
Through charitable contributions, special events and fundraisers, and direct involvement in schools, hospitals, and businesses, Santa Margarita Auto Group believes that investing in our communities is simply the right thing to do. We invite you to visit our websites --- currently and --- and call or email us with any questions. While you’re there, take a moment and fill out our secure online employment application --- we'd love to get you into an exciting career of automotive sales and help change your future! JOB DUTIES: Greet all customers promptly; provide timely professional service.
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate. Ensure customers receive the best customer experience possible. Customer Satisfaction Indexes should be consistently among best in class (sustained below average Customer Satisfaction Indexes are grounds for termination). Maintain manufacturer customer satisfaction and training requirements. Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
Estimate cost and completion time/settle customer accounts. Eliminate surprises for customer by reviewing service repairs and their associated charges to ensure accuracy. Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Review root cause and corrective repair action with the customer during vehicle delivery. Coordinate activities to ensure repair work is fixed right the first time and completed on time. Communicate effectively (and as promised) with customer about status of work. Answer incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
Accurately document any repair order changes. Inspect every finished repair order for proper completion, pricing accuracy, and legibility. Follow up with the customer to ensure complete customer satisfaction. Promptly address and resolve follow-up issues. Maintain friendly, courteous relationships that encourage repeat business. Identify repeat customers and treats them accordingly. Contact customers to remind them of service appointments and/or when scheduled maintenance is due. Consult customers on needed scheduled maintenance repairs.
Follow all company policies, procedures and safety standards. Demonstrate behaviors consistent with Santa Margarita Auto Group values in all interactions with customers, employees and vendors. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication and customer service skills. Pre-employment background check and drug test.
Must be willing to work as part of a team. Must have basic computer and phone skills. JOB BENEFITS: Growth opportunities Fast paced work environment Medical & dental insurance Paid time off 401(k) Vehicle purchase plan PAY: $32,240.00 Annually plus Commission based upon services sold Equal Opportunity Employer
Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal
performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s
non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.
Job-Specific Expectations Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service, and customization work. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required for a particular job.
Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information. Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion.
Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
production and quality standards. Physical Requirements Surroundings move throughout the company facility for most of the shift. spend time outdoors in the weather and elements. Sitting infrequently Standing for prolonged periods Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors. Understand and follow work rules and procedures.
Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Performs lube oil filter services in a professional manner and performs vehicle inspections as required. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner.
Receive service assignments from the service writer or service manager. Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting 25 lbs to 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up
system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well
with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required. Job-Specific Expectations Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job. Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements. Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job. Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date. Inform service personnel when back ordered or special order parts are received. Accept and follow through on lawful directions from supervisors. Be polite and friendly, greet customers promptly and deliver exceptional customer service. Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios. Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual customer satisfaction. Keep customer mailing lists up to date. Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase. Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases. In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor. Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management. Periodically carry out physical inventory of merchandise.
tires, charge cables and NAV cards. Parking new cars in the assigned area while maximizing the use of space and maintaining the dealership lot. Cleaning, waxing, polishing and refurbishing old and new vehicles. Using necessary equipment for cleaning and servicing of auto parts.
Understanding and delivering to the specific requirements of the customers. Maintaining the proper function of all service tools and equipment. Coordinating work with team members and management. Other tasks and responsibilities as assigned by supervising manager. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other
requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication skills. Pre-employment background check and drug test.