Location: Santa Clara, CA
processes. The HR Specialist coordinates employee engagement activities and events including health and wellness, recruitment, and employee recognition. You will also help shape our employer brand strategy. Essential Duties/Tasks: Provide administrative support.
Respond to inquiries regarding policies and procedures, job searches, and HR services. Participate in committees and teams to resolve problems, develop systems, and improve interdepartmental cooperation and efficiency. Maintain in-depth knowledge of the State of California legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Work closely with management
and employees to improve work relationships, build morale, and increase productivity and retention. Manage data collection, maintenance, storage, and retrieval of documentation related to recruitment and talent acquisition.
Will manage the efficient flow of the workload processes. The HR Specialist will oversee the processing of employment verifications and unemployment claims. Compiles and maintains accurate human resource/employee files, records, and documentation. Performs periodic audits of HR/employee files and records. Supports internal and external inquiries and requests related to HR. Follow policies and procedures in onboarding and offboarding employees. Work with supervisors
to coordinate new employee orientations to ensure a smooth transition into the workplace.
Will conduct new hire orientation sessions to educate employees on systems, policies, procedures, and technology. Demonstrate professionalism and provide quality customer service. Maintain positive working relationships, make decisions, and solve problems. Maintain confidentiality, positive communication, accurate records, and an organized, safe working environment. Exhibit flexibility, willingness to learn, ability to change, and maintain current technology skills. Maintain liaison with colleagues in other institutions and actively participate in professional development.
Required Education/Experience: Minimum of a bachelor's degree in human resources or related field from a regionally or nationally accredited institution recognized by the U. S. Department of Education or the Council for Higher Education Accreditation. Minimum of two years of experience in human resources. Proven strong foundation and knowledge of principles & practice of HR including the State of California employment law. Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, and Power Point) and Apple applications (Numbers, Pages, Keynote). ! EEO/ADA Job Posted by Applicant Pro
nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES: Stanford University, located between San Francisco and San Jose in the heart of Californias Silicon Valley, is one of the worlds leading teaching and research universities.
Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world. Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing high-quality services to students
and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising over 7 million sq.
ft. physical plant across three campuses (Stanford campus, Redwood City campus, and Belden property at Hopkins Marine Station). In autumn quarter of the 2022-23 academic year, R&DE returned to providing housing for over 14,000 students and dependents, serving meals at 17 dining halls, 12 cafe retail locations, two markets, athletic concessions, campus vending, executive services, conference operations and guest lodging. Additionally, R&DE comprises 1,100+ FTE staff in the following divisions: Student
Housing Operations & Conferences, Stanford Dining and Hospitality & Auxiliaries, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications and Marketing.
" Students (Customers) First" is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, " Excellence is defined by aligning our strategic goals and performance with our vision. " Stanford and R&DE are committed to creating and sustaining a diverse environment. R&DEs dedication to promoting diversity, multiculturalism, and inclusion is reflected in our work of providing service excellence to our students.
Diversity is more than a commitment--it is foundational to what we do. We are fully focused on equality and believe deeply in diversity of race, gender, interactionual orientation, religion, ethnicity, national origin and all the other characteristics that make us different. JOB PURPOSE: The Chief Human Resources Officer reports to the Senior Associate Vice Provost, Residential & Dining Enterprises, who is also Senior Advisor to the Provost on Equity and Inclusion and a member of the University Cabinet.
The SAVP is the steward for R&DEs $3B asset portfolio and $350M annual operating budget and leads strategic operations for over 1,100 employees in R&DE Student Housing Operations and Stanford Conferences, Stanford Dining and Hospitality & Auxiliaries, Maintenance and Capital Planning, and four strategic business partners. This position will serve as a thought leader to the SAVP and strategic partner to the R&DE senior leaders. This is a key leadership position responsible for strategic Human Resources and the full range of operational activities.
The incumbent will lead an HR team and ensure that Human Resources operates with its business partners as a dynamic and innovative service area. The R&DE CHRO is responsible for developing and executing the human resources functions including, but not limited to, recruitment, performance management, employee relations, engagement, diversity, equity, inclusion and belonging, and compensation & benefits, in alignment with the program, processes, and policies across the university. The R&DE CHRO ensures that the organization is compliant with federal, state, and local laws and regulations. The CHRO will work with key partners across the university, such as University Human Resources, to deliver value-added service to management and employees that reflect the strategic business objectives of R&DE.
The incumbent will work with a high level of independence and exercise a high degree of initiative, influence, and judgment, and drive a Culture of Excellence, Inclusion and Belonging. The position requires an individual who has exceptional cultural competence, exemplary organizational skills, self-motivation, excellent communication skills, resourcefulness, flexibility, resilience, excellent interpersonal and customer relations skills, and the ability to work successfully across a broad spectrum of staff and university partners.
This position is a hybrid eligible role and the specific days of the week will be determined based on business needs. CORE DUTIES: Champion the vision and goals set for R&DE. Develop strategies and plans to foster an environment across R&DE that supports and advances a positive culture, employee wellness, DEI&B values and professional development and advancement. Provide overall strategic Human Resources leadership for R&DE and develop and implement a strategic plan for the HR function linked to the University HR plan which supports achieving R&DEs goals, needs and key success factors.
Build strategies for the full employee life cycle, including workforce planning, talent acquisition, and employee development and retention to meet current and future business needs. Serve as a member of the R&DE senior leadership team and advise leaders on human resource needs, direction, and talent initiatives. Develop R&DE-specific policies and programs based on best practices and industry trends. Partner with University Human Resources to develop comprehensive programs for, and oversee the execution of, employee programs, including onboarding, learning and development, performance management, and career pathing.
Advise unit leadership and administrators on university personnel policies, programs and priorities. Responsible for devising internal procedures, training, administration and compliance with new policies announced by University Human Resources. Develop an HR Talent scorecard to deeply understand R&DEs unique workforce trends and the external market trends in the highly competitive Bay area talent environment. Leverage data insights to inform a robust long-term workforce plan to build the capabilities needed now and in the future.
Advance R&DEs DEI&B vision and goals through a robust culture, learning and development strategy. Working in concert with university-wide DEIB goals and strategies, design and implement DEI&B programs, including metrics to ensure accountability. Act as a resource to University Human Resources in the development of labor relations contract issues and strategies. Manage the ongoing communications and relationships with R&DE bargaining unit staff and ensure compliance with the Collective Bargaining Agreement.
Provide counseling to managers, supervisors and employees in the resolution of employee relations problems. Work with University Human Resources to maintain wage, salary and benefit policies for staff employees. Advise departmental or unit leadership or administrators on the annual salary package and/or other compensation/benefit programs and their specific impact on operations. Oversee review of identified leadership searches and enterprise-wide procedures for job postings, searches, selection and hiring of employees. Manage the performance of R&DE Human Resources department including Employee & Labor Relations, Talent Development, Talent Acquisition, Leave & Disability and Payroll & Analytics teams.
Set team objectives, priorities, and resources to align with department objectives. Coach, mentor, develop and lead a supportive HR team; ensure HR staff understands and appreciates the responsibility to meet the needs of the unit in delivering services. Manage and maintain the HR budget in a fiscally responsible manner. Education & Experience: Bachelors degree and ten years relevant experience, or a combination of education and relevant experience. Masters degree preferable.
Knowledge, Skills and Abilities: Demonstrated experience as a consultant and advisor to senior management in all human resources areas, including: HR strategy policy formulation, long-range planning, employee relations, employment and labor law, compensation, staffing and employment, training and development, performance coaching and management, and organizational development. Exceptional interpersonal skills and understanding of group dynamics. Successful track record of establishing credibility and trust with a diverse client group, including senior leaders. Demonstrated leadership skills and management courage.
Strong analytical, critical thinking, creative problem-solving, judgment, negotiating, influencing, and strategic decision-making skills. Ability to maintain confidentiality, tact, and diplomacy. Demonstrated ability to advise on and implement organizational change. Demonstrated end-to-end experience in the development and execution of organization-wide initiatives. Excellent facilitation and oral and written communication skills; ability to prepare clear and concise reports and deliver formal presentations or training to senior management and other audiences. Strong supervision/management and staff development experience.
Demonstrated proficiency with business applications, such as Microsoft Office suite and human resource information systems. Certifications and Licenses: None PHYSICAL REQUIREMENTS : Frequently stand/walk, sit, use a computer; use a telephone, grasp lightly/fine manipulation. Occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, write by hand, sort/file paperwork. Rarely kneel/crawl, operate foot and/or hand controls. - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS: Travel on campus to schools/units, out of town. This position is designated as Hybrid and will require regular, weekly, on-site presence at the Stanford main campus, SLAC campus and Redwood City campus. During the initial onboarding process, this position will require full-time on-site presence to establish key partnerships and familiarize oneself with operating unit management. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the Universitys Administrative Guide, http: //adminguide. stanford. edu. The expected pay range for this position is $192,000 to $260,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( cardinalatwork.
stanford. edu/benefits-rewards ) provides detailed information on Stanfords extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at rd is an equal employment opportunity and affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Additional Information Schedule: Full-time Job Code: 4707 Employee Status: Regular Grade: M Requisition ID: 101189 Work Arrangement : Hybrid Eligible J-18808-Ljbffr For more details: jobs-search. org/finance_palo-alto-c426308/chief-human-resources-officer-for-residential-dining-enterprises-rde-chro-palo-alto_i1971664075
campus operations, optimizing and prioritizing efficiency in all aspects of campus life, from resource and utility management, to transportation and community behavior. SUI develops strategic, long-term goals that help reduce Stanford's environmental impact, supporting the university’s commitment to be a good environmental steward.
JOB PURPOSE: The role of the Utilities Safety Manager is to define, establish, and oversee environmental, health, and safety disciplines to ensure a safe work environment and to achieve compliance with the Land, Buildings and Real Estate's (LBRE) environmental, health and safety standards, Stanford University (SU), and governmental regulatory requirements.
This role supports and manages the safety programs for Energy Operations (EO) and Water Resources and Civil Infrastructure (WRCI) within Sustainability, Utilities & Infrastructure (SUI).
CORE DUTIES: Develop, administer, and participate in all CAL-OSHA required/mandatory safety training for SUI in coordination with LBRE Safety and Stanford Environmental Health & Safety, which would include establishing and maintaining safety training programs and records which are required by LORS, including electrical safety, fall protection, Confined Space Entry, respiratory protection, hearing conservation and work control programs. Develop budget requirements for safety programs, participate in budget
development and ensure financial goals are met. Ensure the Safe Work Permit (SWP) and Lock-Out/Tag-Out (LOTO) programs are properly administered, audited, and updated as needed, including performing field observations.
Participate in Job Hazard Analysis (JHA) development, job briefings, and any complex job that requires multi-party involvement to ensure compliance with JHA/SWP/LOTO. Evaluate effectiveness of safety programs and training via audits, inspections, and meetings. Participate in the LBRE Safety committee with representation of SUI’s Industrial Safety efforts. Provide expert knowledge on safety and be the go-to representation on all matters related to safety from an industrial hygiene perspective.
Develop and implement emergency preparedness and response procedures in accordance with SU emergency preparedness program and assist AD Operations with Emergency Action Plan. Provide oversight of safety technical operations such as rigging and lifting plans, confined spaces entry operations, LOTO operations, etc. Assist on product verification to prevent counterfeits and recalls. Investigate near-miss, accident, and incidents, and complaints concerning potential hazards or unsafe conditions in the workplace, and then participate in Root Cause Analysis lessons learned and corrective actions.
Recommend and implement improvements in processes, design, procedures, and operating equipment to minimize the hazard potential; participate in Design Change Management as part of the Management of Change program. Oversee and maintain implementation of hazardous waste and material storage and inventory, including keeping SDS records and training. MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree in arts/science in related allied/scientific field and seven years progressively responsible experience in occupational safety and health, emergency response/management, risk management and/or allied/scientific field or an equivalent combination of education and relevant experience.
The desired candidate will have strong electrical, confined spaces, fall protection and control of hazardous energy safety background in an industrial environment with experience in energy generation and/or distribution. Knowledge, Skills and Abilities: Working knowledge of Cal/OSHA, CCR Title 8, Chapter 4 especially Subchapters 4, 5 and 7. Working knowledge of OSHA sections Subpart S, 1926, 1910.147, and 1910.269. Working experience with NFPA 70E- Standard for Electrical Safety in the Workplace.
Working knowledge of NFPA 70 – National Electric Code. Experience in backssing electrical safety and technical skills of qualified workers. Experience with qualification and continuing technical training programs. Demonstrated ability to conduct effective health and safety surveys, quantitative and qualitative exposure/ risk backssments, and most complex data analyses; ability to provide recommendations for exposure/risk control. Ability to effectively communicate orally and in writing with diverse audiences; ability to explain technical concepts clearly and concisely.
Ability to maintain current knowledge of and interpret specific government agency requirements (statutes, regulations, licenses, and permits) and university policies. Working knowledge of the scientific and technical aspects of various regulatory requirements and potential impact on assigned work area(s). Certifications and Licenses: Certified Safety Professional strongly preferred. WORKING CONDITIONS: Must wear personal protective equipment as defined/required by job assignments. May be exposed to high voltage electricity, and rarely exposed to electromagnetic fields, lasers, noise 80d B TWA, allergens/biohazards/chemicals or asbestos, or heavy metals May work in confined spaces or at heights ≥10 feet.
WORK STANDARDS: Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements. Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http: //adminguide. stanford. edu. The expected pay range for this position is $144,000.00 to $165,000.00 per annum/hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (cardinalatwork. stanford. edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Additional Information Schedule: Full-time Job Code: 4386 Employee Status: Regular Grade: L Requisition ID: 99459 Work Arrangement : Hybrid Eligible For more details: jobs-search. org/finance_stanford-c426101/utilities-safety-manager-stanford_i1971188918
teamwork- now might be the time for you to accelerate your career as part of one of the best company's in automotive retail. Apply today or refer a qualified friend. JOB DESCRIPTION __________ __Be a part of our dynamic team and take advantage of this opportunity to play an instrumental role in the continued growth of our Accounting Department.
We are currently seeking a Contract Clerk to assist in our Business Office. RESPONSIBILITIES• Process vehicle sales contracts in accounting• Prepare payoff checks for trade-in vehicles• Process/register all vehicle warranties and extended service contracts• Bill out dealer trade and wholesale sales• Verify and post contract funding• Reconcile all
corresponding schedules• Process and maintain clean accounting schedules• Processing broker payments and maintaining broker files QUALIFICATIONS• Excellent organizational skills to handle high volumes of paperwork• Detail oriented and multitasking skills• Ability to interact with people well• Strong computer skills• Valid CA driver's license• Professional Appearance
on regular rotating basis Keep the service parking lot vehicles organized Maintain positive relationships with coworkers and external vendors Interacting and communicating with team members and management across all lines of the business Full time schedules available REQUIRED SKILLS AND EXPERIENCE The qualifying candidate must have a positive attitude, and possess the drive to achieve superior customer satisfaction.
They must be goal-oriented, enthusiastic, energetic, self-motivated, with the ability to interact and communicate with all levels of the organization High School Diploma or equivalent is desirable. Must have a valid CA driver’s license. Clean driving record Ability to work
as a team player and interact with customers, managers and coworkers in a professional, courteous manner. Ability to multitask and prioritize effectively Possess the energy and drive to accomplish goals, meet deadlines, and find solutions Hiring is contingent on passing a complete background check and drug screen Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development This position requires a high level of professionalism, and excellent communication skills.
We provide a full benefits package: including medical, dental, paid vacation, holiday and sick leave, discounts on products and services we provide – as well as a 401k retirement savings plan with profit sharing potential.
who are (above all): honest, hardworking, positive, and fun to be around. While prior retail and customer service experience is a plus, we're really looking for people who want to learn and commit to a long term career. Many of our employees have been with the company 10+ years --- and don’t worry, we will train you!
It really is a lot of fun! While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long term community-based relationships with employees,
customers, and vendors. We are a progressive organization that offer much more to our team members than other companies. What makes Santa Margarita Auto Group different from other companies?
Commitment to Integrity – We've won various manufacturer awards including Ford Motor Company’s highest honor, the President's Award, 11 times in the last 15 years! Professional and Innovative Approach – We strive to lead our industry in new ways to sell and service vehicles! And we’re not afraid to try something new. Employee Involvement – No one can do it by themselves. We work hard at working together to reach higher levels of success than could be achieved individually. We value everyone’s opinion
regardless of job position. Cross departmental teams help cultivate a thriving environment with ample career advancement opportunities.
Competitive and Lucrative Compensation – Your performance, work ethic, and attitude determines your success! Ongoing Training – We make available all types of personal and professional training resources because it’s only reasonable that we train before we ask you to sell a vehicle! Customer Service is our way of life! – Check us out on Google, Yelp, and Facebook to see what our customers and community think about us. Community Involvement – Since 1951, our business has been to make our community a better place to live and work.
Through charitable contributions, special events and fundraisers, and direct involvement in schools, hospitals, and businesses, Santa Margarita Auto Group believes that investing in our communities is simply the right thing to do. We invite you to visit our websites --- currently and --- and call or email us with any questions. While you’re there, take a moment and fill out our secure online employment application --- we'd love to get you into an exciting career of automotive sales and help change your future! JOB DUTIES: Greet all customers promptly; provide timely professional service.
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate. Ensure customers receive the best customer experience possible. Customer Satisfaction Indexes should be consistently among best in class (sustained below average Customer Satisfaction Indexes are grounds for termination). Maintain manufacturer customer satisfaction and training requirements. Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
Estimate cost and completion time/settle customer accounts. Eliminate surprises for customer by reviewing service repairs and their associated charges to ensure accuracy. Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Review root cause and corrective repair action with the customer during vehicle delivery. Coordinate activities to ensure repair work is fixed right the first time and completed on time. Communicate effectively (and as promised) with customer about status of work. Answer incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
Accurately document any repair order changes. Inspect every finished repair order for proper completion, pricing accuracy, and legibility. Follow up with the customer to ensure complete customer satisfaction. Promptly address and resolve follow-up issues. Maintain friendly, courteous relationships that encourage repeat business. Identify repeat customers and treats them accordingly. Contact customers to remind them of service appointments and/or when scheduled maintenance is due. Consult customers on needed scheduled maintenance repairs.
Follow all company policies, procedures and safety standards. Demonstrate behaviors consistent with Santa Margarita Auto Group values in all interactions with customers, employees and vendors. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication and customer service skills. Pre-employment background check and drug test.
Must be willing to work as part of a team. Must have basic computer and phone skills. JOB BENEFITS: Growth opportunities Fast paced work environment Medical & dental insurance Paid time off 401(k) Vehicle purchase plan PAY: $32,240.00 Annually plus Commission based upon services sold Equal Opportunity Employer
Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal
performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s
non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.
Job-Specific Expectations Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service, and customization work. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required for a particular job.
Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information. Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion.
Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
production and quality standards. Physical Requirements Surroundings move throughout the company facility for most of the shift. spend time outdoors in the weather and elements. Sitting infrequently Standing for prolonged periods Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors. Understand and follow work rules and procedures.
Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Performs lube oil filter services in a professional manner and performs vehicle inspections as required. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner.
Receive service assignments from the service writer or service manager. Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting 25 lbs to 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up
system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well
with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required. Job-Specific Expectations Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job. Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements. Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job. Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date. Inform service personnel when back ordered or special order parts are received. Accept and follow through on lawful directions from supervisors. Be polite and friendly, greet customers promptly and deliver exceptional customer service. Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios. Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual customer satisfaction. Keep customer mailing lists up to date. Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase. Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases. In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor. Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management. Periodically carry out physical inventory of merchandise.
tires, charge cables and NAV cards. Parking new cars in the assigned area while maximizing the use of space and maintaining the dealership lot. Cleaning, waxing, polishing and refurbishing old and new vehicles. Using necessary equipment for cleaning and servicing of auto parts.
Understanding and delivering to the specific requirements of the customers. Maintaining the proper function of all service tools and equipment. Coordinating work with team members and management. Other tasks and responsibilities as assigned by supervising manager. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other
requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication skills. Pre-employment background check and drug test.