Member Services Representative HAMILTON

timely results that are high quality and accurate. Benefiting from an analytical, inquiring and critical mind, this job requires imagination and strong problem solving skills, but with a strong technical orientation. The job requires an ability to deal with abstract concepts, systems and ideas and all of that in an organized and self-disciplined way.

It also requires that serious consideration be given to all possibly related facts and potential problems. This job demands deep knowledge and expertise and to do it successfully depends on understanding detailed information. Intellectual confidence is important in this job and to do it well requires close, hands-on involvement, careful follow-up

and very disciplined, and limited, delegation. Supervision Received/Provided This position is closely supervised by the Conference Center Manager and/or Conference Center Supervisor.

Essential Duties Greet guests and staff in a friendly, welcoming manner and provide assistance when possible and as requested. Coordinate through staff and management if unable to resolve alone. Responsible for cleaning and maintaining conference rooms and surrounding public areas including carpets, windows, walls, garbage cans, portable bars, tables, chairs, and equipment after each function and when not in use. Responsible for cleaning and maintaining back of the house areas including the kitchen, back

hall, banquet storage areas, a/v storage areas after each function and when not in use.

Knowledgeable on the operation of all kitchen equipment and appliances as well as upkeep and cleanliness. Report on any discrepancies to maintenance for repair if needed. Responsible for reading and interpreting Banquet Event Orders to properly set up conference rooms for events, including in-house breaks and audio/visual. Assist caterers to ensure food and beverage is set up on time and is presented in a tasteful manner. Knowledgeable on the operation of all audio/visual equipment owned by the hotel. Maintain the security of the conference rooms to assure the assets of the hotel and guests are protected.

Task List Set up conference rooms as specified by the Banquet Event Orders to include proper table chair placement, linens, pad, pen, mint, water glass, water station, break tables, etc. Vacuum carpets, clean window, dust blinds, replace burned out light bulbs, and assure each conference room meets proper cleanliness and Assist clients with specific needs prior to the start of their event. Clean kitchen floors, counters, tables, walls, and equipment and remove trash as needed. Clean the back hall and floors as needed. Stack chairs and tables appropriately along with any other equipment and supplies kept in storage.

Assists with conference center bars with setting up beer tubs and bar backing. Other Duties Attend and participate in all property or department meetings as requested. Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break Coordinate and/or assist other departments to meet a guest request Perform special projects based on capabilities and knowledge Required Education/Certifications/Training/Experience Have knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures and be able to train staff in these areas Be familiar with the handling and use of all chemicals and equipment used to carry out the tasks of this position and use protective equipment provided.

Be able to train staff. Report on accidents, injuries, near misses and property damage to supervisor Read and follow the rules and procedures provided in the employee handbook Technical Skills and Abilities: Must be able to operate commercial dish machine, vacuum, carpet cleaner and similar commercial equipment used to maintain the hotel Be familiar with or capable of learning the computer systems and electronic machines used to carry out the tasks of this position Benefits of working at Stoney Creek Hotels Paid Onboarding Paid Training 401k plan with Safe Harbor Match eligible for the first open enrollment after 90 days Paid Holidays for holidays worked (double time!

) Hotel room discounts Opportunities for career progression A thriving culture that provides genuine hospitality The ability to own and empower your work Join a great team of like-minded individuals who work hard and smart at the same time If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above: Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy eligible the first of the month following 60 days of employment Paid vacation and sick leave

(Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit. Why Planet Fitness? Each of our employees receive: Complimentary Black Card Membership Company Facilitated Training Advancement Opportunities Rewards and Recognition Programs

Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Close shift for that business day. Create a bank deposit for next day. Qualifications/Requirements Customer

service background preferred. Basic computer proficiency. A passion for fitness and health.

Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift.

Ability to work 3rd shift (overnights). Must be able to occasionally lift up to 50 lbs. Will occasionally encounter cleaning chemicals during shift. Pay & Benefits Potential of up to three raises per year Great career advancement opportunities Insurance benefits for full time staff 401k benefits based upon eligibility

Relationships are formed quickly, informally, and comfortably, and gaining the enthusiasm and cooperation of others. In this job, it is very important to connect with other people: to meet new and different people on a day-to-day basis, to quickly form relationships, and to use those relationships to get work done.

Great attentiveness to other people is required: an ability to read other people, to listen to them, and to empathize with them. Much of the work centers around working with and through other people. The job involves persuading others through gaining an understanding of where they are coming from and using that information to bring them to your desired resolution. Supervision

Received/Provided This position is supervised at a standard level by a member of the management team as assigned. Essential Duties Provide a warm, inviting, and friendly atmosphere for hotel guests by greeting and assisting them based on the level of business Set up breakfast room with food and required amenities; maintain adequate levels of products throughout the dining hours as trained Keep milk, juice and coffee machines filled and clean Reports damage, hazards, or defective equipment to supervisor Keep food displays, small appliances, work areas, and eating areas organized and clean.

Be responsible for assigned keys and following hotel key control policies Assist with duties of others

as requested by management Task List Greet guests and provide service after they are seated at the table when possible Replenish breakfast food, drinks, and supplies to meet the needs of the guest Remove damaged items during set up or as needed Follow food safety policies and procedures Clean items used for displaying, heating, cooling, and holding products using proper safety procedures and utilizing protective equipment for the process Empty trash containers and replace plastic liners; wipe down containers (lids & sides) as needed Restock and organize pantry and storage areas as trained Assist guests or hotel staff with requests Wash utensils, serving bowls and platters following proper safety procedures Responsible for sweeping, mopping, vacuuming, and wiping down tables, chairs, counter tops, machines, and display pieces used in breakfast room Submit list of needed items to supervisor per schedule or as requested Other Duties Attend and participate in all property or department meetings Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break Coordinate and/or assist other departments to meet a guest request Perform special projects based on capabilities and knowledge Required Education/Certifications/Training/Experience Attend and participate in all property or department meetings Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break Coordinate and/or assist other departments to meet a guest request Perform special projects based on capabilities and knowledge Technical Skills and Abilities: Must be qualified and able to operate equipment used in the breakfast area Knowledgeable of proper temperatures for food Ability to read thermometers and check refrigerator and cooking temperatures Benefits of working at Stoney Creek Hotels Paid Onboarding Paid Training 401k plan with Safe Harbor Match eligible for the first open enrollment after 90 days Paid Holidays for holidays worked (double time!

) Hotel room discounts Opportunities for career progression A thriving culture that provides genuine hospitality The ability to own and empower your work Join a great team of like-minded individuals who work hard and smart at the same time If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above: Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy eligible the first of the month following 60 days of employment Paid vacation and sick leave

reviews, and Company property Answer employee questions regarding benefits, policies, and other pertinent information Prepare new hire orientation paperwork Finalize new employee paperwork Conduct new employee orientation and training in person at each of our locations Assist with new hire processes and recruiting Assist in the audit of HR records Document all duties and maintain the HR job manual Assist with benefit implementation during open enrollment Attend additional training as requested by management Create and/or revise forms in Policy Manager as requested Assist with creating safety policies, procedures, forms, and manuals Assist with chemical inventory annually Assist with additional safety duties as needed