Location: Wixom, MI
Company: Sector 7
Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values: o Employees = #1: Employees are our number 1 priorityo E=mc^2: What you do effects otherso Be efficient: Inefficiency bankrupts morale & momentumo Grow upwards; Not downwards: Let's develop into our higher selveso Up, Down, Up, Down, A, B, A, B: Unlock the matrix; advance and overcome Responsibilities Field Team Functions: o Responsible for daily reporting of tasks and to-do's within the company's project management platform.
Display pride and professionalism
in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.
Onsite Functions: o While onsite, must present professional in self appearance and take quality care with company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and proper support channels (i. e. Customer/Project
Manager). Utilizes ticket system and documentation tools.
Assist with development and maintenance of local networks. Experience and Preferences o Set up and support workstations with computers and necessary peripheral devices (routers, printers etc. )o Utilization of network topography & OSI Modelo Understanding of SMTP & Email Systemso Virtualization Technologies (Particularly VMWARE / Hyper-V)o Use of Microsoft Windows Server (2008/12/16)o Use of Microsoft Office (2013/2016)o Develop and maintain local networks in ways that optimize performanceo Ensure security and privacy of networks and computer systemso Perform troubleshooting on computer hardware to ensure functionalityo Install and configure appropriate software and functions according to specificationso Assist with development and maintenance of local networkso Utilizes ticket system and documentation toolso Communication with customers and proper support channels (i.
e. Customer/Project Coordinator)o Consistent, regular, and reliable attendance including being ready for work at the designated start timeo Ensure that all issues are properly documented and assigned in a technical support ticketing systemo Perform analysis, diagnosis, and resolution of IT problems that ariseo MSP experienceo Prior customer service experienceo Must have valid driver’s license and reliable transportation to and from the Sector 7 officeo Must be able to lift a minimum of 50lbso Degree in Computer Science or Certifications will be an advantage (e.
g. Comp TIA A+, Microsoft Certified IT Professional)
a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values: o Employees = #1: Employees are our number 1 priorityo E=mc^2: What you do effects otherso Be efficient: Inefficiency bankrupts morale & momentumo Grow upwards; Not downwards: Let's develop into our higher selveso Up, Down, Up, Down, A, B, A, B: Unlock the matrix; advance and overcome Role Dedicated Customer Support: o Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 & Tier 2 support levelo Work with other techs internally to support and escalate issues for customerso Responsible
for following up on all open and/or overdue tickets assuring a resolution in a timely manner.
Provides technical assistance and problem resolution for customers Internal Support: o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner.
Provides technical assistance and problem resolution for internal personnel, requesting technical assistance o Must have great communication skills to ensure high levels of positive o Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients o Maintains information within a knowledge-based computer system, including data entry of commonly
reported problems, questions, and known resolutions and troubleshooting stepso Provide support as a scheduled, on-call technician during off hourso Responsible for daily reporting of tasks and to-do's within the company's project management platformo Display pride and professionalism in maintaining self appearance, company equipment and propertyo Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction
RESPONSIBILITIES: Greet and assist clients. Prepare and hand off returns to clients during tax season. Scan documents as needed. Answer BTA mainline phones. Assist with BTA Email to Case. Process mail and checks. Maintain the office and fulfill operational needs as necessary.
QUALIFICATIONS: High School diploma or GED required. Minimum 1 year of administrative experience Exceptional communication skills, both written and verbal. Demonstrable MS Office experience. Working knowledge of Salesforce is preferred. Customer Service background is helpful. Demonstrable skills working with all of MS Office Suite. Strong organizational skills with the ability to work successfully against a deadline.
to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values: o Employees = #1: Employees are our number 1 priorityo E=mc^2: What you do effects otherso Be efficient: Inefficiency bankrupts morale & momentumo Grow upwards; Not downwards: Let's develop into our higher selveso Up, Down, Up, Down, A, B, A, B: Unlock the matrix; advance and overcome Responsibilities Field Team Functions: o Responsible for daily reporting of tasks and to-dos within the company's project management platform.
Display pride and professionalism in maintaining self-appearance,
company equipment, and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction. Onsite Functions: (Limited to hybrid positions as a remote technician with possible on-sites) o While onsite, must present professionally in self-appearance and take quality care of company and customer equipment and property.
Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and
proper support channels (i. e. Customer/Project Manager).
Utilizes ticket system and documentation tools. Assist with the development and maintenance of local networks. Experience and Preferences o Set up and support workstations with computers and necessary peripheral devices (routers, printers etc. )o Utilization of network topography & OSI Modelo Understanding of SMTP & Email Systemso Virtualization Technologies (Particularly VMWARE / Hyper-V)o Use of Microsoft Windows Server (2008/12/16)o Use of Microsoft Office (2013/2016)o Develop and maintain local networks in ways that optimize performanceo Ensure the security and privacy of networks and computer systemso Perform troubleshooting on computer hardware to ensure the functionalityo Install and configure appropriate software and functions according to specificationso Assist with the development and maintenance of local networkso Utilizes ticket system and documentation toolso Communication with customers and proper support channels (i.
e. Customer/Project Coordinator)o Consistent, regular, and reliable attendance including being ready for work at the designated start timeo Ensure that all issues are properly documented and assigned in a technical support ticketing systemo Perform analysis, diagnosis, and resolution of IT problems that ariseo MSP experienceo Prior customer service experienceo Must have a valid driver’s license and reliable transportation to and from the Sector 7 officeo Must be able to lift a minimum of 50lbso Degree in Computer Science or Certifications will be an advantage (e.
g. Comp TIA A+, Microsoft Certified IT Professional)
Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values: o Employees = #1: Employees are our number 1 priorityo E=mc^2: What you do effects otherso Be efficient: Inefficiency bankrupts morale & momentumo Grow upwards; Not downwards: Let's develop into our higher selveso Up, Down, Up, Down, A, B, A, B: Unlock the matrix; advance and overcome Responsibilities Managed Service Provider Functions: o Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 support level.
Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provide technical assistance and problem resolution for customers, as well as internal personnel, requesting technical assistance through escalations.
Must have great communication skills to ensure high levels of positive customer feedback. Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients. Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps. Provide support as a scheduled, on-call technician during
off hours. Field Team Functions: o Responsible for daily reporting of tasks and to-do's within the company's project management platform.
Display pride and professionalism in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction. Onsite Functions: o While onsite, must present professional in self appearance and take quality care with company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite.
May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and proper support channels (i. e. Customer/Project Manager). Utilizes ticket system and documentation tools. Assist with development and maintenance of local networks. Experience and Preferences o Set up and support workstations with computers and necessary peripheral devices (routers, printers etc. )o Utilization of network topography & OSI Modelo Understanding of SMTP & Email Systemso Virtualization Technologies (Particularly VMWARE / Hyper-V)o Use of Microsoft Windows Server (2008/12/16)o Use of Microsoft Office (2013/2016)o Develop and maintain local networks in ways that optimize performanceo Ensure security and privacy of networks and computer systemso Perform troubleshooting on computer hardware to ensure functionalityo Install and configure appropriate software and functions according to specificationso Assist with development and maintenance of local networkso Utilizes ticket system and documentation toolso Communication with customers and proper support channels (i.
e. Customer/Project Coordinator)o Consistent, regular, and reliable attendance including being ready for work at the designated start timeo Ensure that all issues are properly documented and assigned in a technical support ticketing systemo Perform analysis, diagnosis, and resolution of IT problems that ariseo MSP experienceo Prior customer service experienceo Must have valid driver’s license and reliable transportation to and from the Sector 7 officeo Must be able to lift a minimum of 50lbso Degree in Computer Science or Certifications will be an advantage (e.
g. Comp TIA A+, Microsoft Certified IT Professional)
for these individuals. What would this job entail? Lenawee Community Mental Health Authority is currently recruiting a full time Human Resources Manager. The ideal candidate will be a SHRM/HRCI certified HR Professional with at least a Bachelor's Degree in HR or a related field and at least 5 years of HR Management experience in a public agency or healthcare agency environment.
Job Summary: The Human Resources Manager, under the direction of the Chief Operating Officer, coordinates all personnel functions , including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession
planning, employee relations, engagement and retention, administration of HR policies and investigations, AA/EEO and employment regulations compliance.
The Human Resources Manager originates and leads Human Resources practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. The position works closely with the Leadership Team in developing, implementing, and evaluating ongoing HR policies, programs, functions and activities; and functions as an HR Department of one. The qualifications for this position are:
Bachelor's degree in Human Resources, Business Administration, Management, Organizational Development or closely related field.
5-10 years of related human resources experience including at least 2 years at the management level; experience in a public agency or healthcare agency preferred. Demonstrated experience in recruitment, hiring and the administration of benefits and compensation programs. Specialized training in employment law, compensation, organizational development, safety or employee relations preferred. SHRM (CP or SCP) or HRCI (PHR or SPHR) certification preferred. Why consider LCMHA? We have been around for over 40 years providing services to some of the most vulnerable members of the Lenawee County community.
We feel a responsibility to identify needs and work with our community partners to identify solutions. We have been leaders in implementing system change. The annualized salary for this position ranges from $72,228 (the starting annual salary) to $93,288 (each based on a 37.5 hour work week ); the range is based on the number of years of service with the agency. The benefits package includes: Employees receive a generous paid leave benefit, and paid leave begins to accrue as of the first day of employment ; an employee would receive approximately 22.5 paid days off in the first year.
The number of paid leave hours an employee accrues is based on length of service; the paid leave time accruing increases after one year, five years, and ten years of employment. Employees may receive scheduled annual salary increases, starting after one year of employment. Paid Holidays -- LCMHA observes 13 paid holidays per year; employees are eligible for paid holidays as of the first day of employment. Employees are eligible to enroll in comprehensive medical, dental, and vision insurance as of the first day of employment.
Medical insurance: the amount of the medical insurance cost that the agency covers varies among the three plan choices available: The agency covers 100% of the insurance cost for one of the plan choices, at all three levels of coverage (employee-only, employee-plus-one, and family coverage); The agency covers about 94% of the insurance cost at the employee-only coverage level for the other two plan choices; The agency covers about 82% of the insurance cost at the employee-plus-one and family coverage levels for the other two plan choices. Vision insurance: the agency covers 87% of the cost for all coverage levels; Dental insurance: the agency covers 100% of the cost for all coverage levels.
Employees who have medical insurance coverage elsewhere are given a medical insurance opt-out stipend (as of the first day of employment). Long-Term Disability and Life Insurance (at no cost to employees) -- coverage starts on the 91st day of employment. Retirement Benefits: participation starts as of the first day of employment.
the moment they come in. Accurately record orders, add up the bill, take payment, and make change. Take phone orders and write up delivery tickets. Prepare the food, following Jimmy John’s guidelines for portion sizes, recipes, and procedures. Keep the entire restaurant clean and sanitary.
Dress appropriately for work in a clean uniform. What You'll Need Strong communication skills to interact with employees, customers, supervisors, and vendors in a friendly way. Ability to speak, read and write in English, and interpret operating manuals, instructions, and procedure manuals. Ability to accurately count cash and make change. Ability to stand, walk, reach horizontally and above the shoulder,
grasp, and push buttons throughout the shift. Ability to lift up to 35 lbs. and frequently carry up to 10 lbs. Must have reliable transportation. Full Time Benefits It feels good to work at a company that cares about its customers and its community.
We’re always looking for ways to take good care of each other, and that goes for your benefits, too. As a full-time Johnny’s employee, you can look forward to: Competitive pay: work your way up and earn raises on an annual basis, earn cash for referrals! Medical, dental, and vision insurance (after 60 days) Flex spending account (after 60 days) $10,000 life insurance and accidental death & dismemberment insurance (after 60 days) Life Works
employee assistance program (after 60 days) 401K with company match (age 18+, after 6 months of service) 1 week paid vacation (after 90 days), 6 paid holidays per year, and holiday premium pay Part Time Benefits At Johnny’s, we give customers our best every day, and that’s how we treat our employees, too.
Your work is important to us, so as a part-time Johnny’s employee, you can look forward to: Competitive pay: work your way up and earn raises on an annual basis, earn cash for referrals! Medical fixed payment indemnity (after 60 days) Life Works employee assistance program (after 60 days) 401K with company match (age 18+, after 6 months of service) Up to 40 hours paid sick leave per year (after 90 days) and holiday premium pay Get to Know Johnny’s You can feel good about working for a Jimmy John’s restaurant owned and operated by Johnny’s Market.
Our family-owned, Michigan-based chain of convenience stores can now be found at more than 60 Shell gas stations across Michigan and Northern Indiana, giving people a fun, friendly place to find a great cup of coffee, yummy snacks for the road, and home and car necessities. Wherever we go, we work hard to be a bright spot in the community, doing our best to Be More, Be Good, and Be Neighborly. Come join our team!
