Location: Las Vegas, NV
Company: Clique Durango Pool
daily operations and staff; manage staffing, sales, and vendor contracts; develop strategies and processes to monitor costs and maximize revenues; establish measurable goals and objectives that focus on profit, product, and service; ensure compliance with all workplace and safety laws and enforce all company policies.
Recruitment, Training, and Management of Employees Oversee recruiting, hiring, training, and development of all staff. Supervise all department employees. Oversee employee performance evaluations. Ensure disciplinary / termination procedures are followed. Maintain an “open door” policy for employees to communicate concerns and the resolution of complaints and conflicts.
Investigate and resolve employee complaints and conflicts. Approve employee wage and salary increases. Ensure compliance with workplace standards, laws, and safety regulations.
Establish standards for personnel performance and customer service. Develop and motivate the Management team to achieve business goals and objectives. Ensuring adequate staffing and approval employee vacation requests. Monitor Business Operations Oversee operations of the restaurant, including customer service, revenues, and vendor/supplier contracts. Maintain a quick and efficient entry system for guests. Review all incident reports. Promptly address all operational issues with Management and Staff. Ensure Service
goals and standards are defined and enforced in all venues. Monitor venue environment for cleanliness, appropriate lighting, sound, and temperature.
Oversee menu design and implement price strategy. Oversee BOH and FOH managers and the day-to-day operations of the restaurant. Monitor all lost and found items and record them in Log under lost and found. Enhancing Revenue / Controlling Costs Execute sales and marketing strategies. Develop cost control measures to minimize overhead costs. Develop strategic plans and revenue forecasts. Prepare weekly GM report as directed. Monitor / analyze weekly and monthly Cost of Goods Sale and labor reports. Create and implement clearly defined action plans for any budget deficiencies.
Ensure Point of Sales Data is current and accurate. Establish and monitor prices. Submit an annual operating budget proposal to the President and CFO. Attend financial meetings with the President and Managing Partner. Obtain bids and negotiate service and vendor contracts, and leasehold or capital expenses. Facility Maintenance Manage all Facility improvements. Oversee health department inspections; ensure “A” grade ratings and compliance with all local and state Health Department regulations. Maintain Warranty files and operations manuals on all equipment.
Guests, Media, and Partner Relations Ensure all guest complaints are resolved in a satisfactory manner. Regularly communicate with Company Executives and Partners. Serve as primary contact and interface with Partner’s Operations Departments. Maintain high guest satisfaction through consistently introducing innovative products Present and maintain a professional, charismatic image when interacting with media. Promote Restaurant Through Social Media Engagement and Digital Marketing Channels Create 3-4 organic posts per week using the information provided by the marketing team for one of the following social platforms: Facebook, Instagram & Instagram Stories.
Share the restaurant’s Facebook posts through its channels to promote brand awareness. Post and engage (via “likes, ” “shares, ” and “comments”) with the restaurant’s social media post. Actively engage with customer review sites such as Yelp. Use social media content to promote the restaurant using various digital formats such as posting photos, videos, live stories, digital ads, etc. Administrative and Legal Ensure all permits and licenses are maintained, up to date, and posted, as required by law.
Monitor compliance with food, health, and fire regulations regarding business operations, wages, food storage, preparation, and storage and liquor. Monitor and take measures to minimize potential contractual, safety, and employment liability. Ensure and manage timely filing of general business liability and workers compensation insurance claims. Work with company accountants during audits of business. Ensure compliance with lease/management agreement requirements. Efficiently administer human resources functions and maintain employee records according with directions from Human Resources. Ensure that employees have all required certifications validated.
Respond to all government agency inquiries. Manage and monitor all legal issues and claims. Openings Execute Pre-Opening checklist items. Manage staffing compendium throughout the opening. Maintain systems, policies, and procedures for recruiting, hiring, training, management, physical plant, inventory, scheduling, cost, and operational efficiencies. Create, oversee, develop, and execute restaurant opening plans. QUALIFICATIONS: (INCLUDES EQUIPMENT KNOWLEDGE/USE) Bachelor’s Degree in Hospitality is preferred but not required. Prior experience as a General Manager in a high-volume restaurant.
Prior experience managing labor and food cost control. Basic computer skills and experience with computer-based reservation systems. Knowledge of restaurant health, food safety, and liquor regulations. Knowledge of standard operating procedures for managing a high-volume restaurant. Strong communication, organizational, and supervisory skills. Strong coaching and development skills. Strong human relations skills to lead a very diverse team. Ability to digest complex information and communicate this to all employees. Ability to read and write in English proficiently.
Ability to utilize social media to execute marketing strategies. Ability to multi-task and manage multiple deadlines and priorities. Ability to maintain a flexible schedule, have the stamina and energy to work long hours as needed in an active, hectic, noisy, and stressful environment. Ability to maintain and project a professional, groomed image as the General Manager of a high-end restaurant and act as a role model for other staff and supervisors. Ability to project a positive and courteous attitude towards guests, staff, service providers, and media. Ability to run efficient operations, control labor costs, and deploy strategies to enhance restaurant profits.
Ability to navigate various surfaces and tight spaces in a restaurant environment. Possess the physical and mental stamina to work for extended periods. Physically able to lift and carry heavy trays and equipment as well as delicate china and glassware up to 50 lbs. Physically able to walk without assistance on various surfaces for an extended period.
sales activities, and ensuring customer satisfaction. This role requires exceptional verbal and written communication skills, solid automotive knowledge, a professional demeanor, and the ability to multitask in a fast-paced environment. Responsibilities: Establish and maintain positive relationships with customers via phone, email, and other communication channels.
Respond promptly and professionally to customer inquiries, providing accurate information about vehicle inventory, pricing, promotions, and dealership services. Schedule and confirm appointments for customers, coordinating with sales representatives and service departments as needed. Conduct outbound calls to potential customers
to promote dealership offers, negotiate terms, and provide relevant information about vehicles and services. Manage and accurately update customer information in the dealership's database/customer relationship management system Assist customers in completing necessary paperwork, ensuring all required documents are gathered and processed promptly and accurately.
Collaborate with sales teams to identify sales opportunities and schedule test drives for interested customers. Follow up with customers to gather feedback, address concerns, and ensure a high level of customer satisfaction. Stay updated on current automotive industry trends, vehicle models, and dealership promotions to provide
accurate and up-to-date information to customers. Attend training sessions and workshops to enhance product knowledge, sales techniques, and customer service skills.
Achieve sales quotas and targets by utilizing effective sales strategies and following up on potential leads. Qualifications: Work experience as a BDC Representative, Customer Service Representative, or Sales Coordinator in the automotive industry is beneficial but not required. Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely in writing and by phone. Strong organizational and multitasking abilities to manage a high volume of customer inquiries and appointments.
Proficient computer skills, including experience with customer relationship management Demonstrated problem-solving skills and the ability to work independently and as part of a team. Automotive knowledge and familiarity with vehicle features, specifications, and financing options. Ability to build rapport and establish trust with customers, delivering exceptional customer service. Strong negotiation and persuasive skills to effectively sell dealership products and services. Professional appearance and demeanor, with excellent time management and punctuality.
Valid driver's license and a clean driving record. Working Conditions: The BDC Representative will primarily work in an office environment within the car dealership. The position may require to attend workshops, training sessions, or industry-related events. The job may involve sitting for extended periods and using a computer or phone to communicate with customers.
target number of returns daily and weekly. Build and establish a personal clientele. Participate in weekly marketing requirements and outings. Report safety concerns as they arise. Conforming to the department grooming standards, uniform or attire, and jewelry policy.
Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members. Other duties as assigned. QUALIFICATIONS: (Include equipment knowledge/use) Ability to work as part of a team in a high stress & a high-volume environment. Experience in promotions a plus. Demonstrate experience and ability to work in a dynamic environment that includes frequent change Good communication skills; multilingual
is a plus. Ability to read and write in English proficiently. Able to successfully complete registration with the Nevada Gaming Control Board Physically able to lift and carry at least 50lbs on a tray or arm service where it applies.
Physically able to walk or stand without assistance on various surfaces for an extended period of time. Professionally groomed in a manner consistent with department grooming standards. Must have oral and written English language skills. Must be 21 years of age.
of authorities to contact in the event of specific situations. Use professionalism in responses to all levels of situations that arise. Be alert and vigilant of any suspicious guests or activity. Participate in weekly marketing requirements. Follow proper and professional radio communication Practice and promote efficient safety strategies, adhering to all safety standards.
Escort guests or employees out of the venue as needed. Provide detailed incident reports whenever issues arise with guests or employees. Report safety concerns as they arise. Conforming to the department grooming standards, uniform or attire, and jewelry policy. Always be positive, show enthusiasm, be humble, be thankful,
and be respectful to all team members. Other duties as assigned. QUALIFICATIONS: (Include equipment knowledge/use) Ability to work as part of a team in a high stress & a high-volume environment.
Demonstrate experience and ability to work in a dynamic environment that includes frequent change. Good communication skills; multilingual is a plus. Ability to read and write in English proficiently. Able to successfully complete registration with the Nevada Gaming Control Board. Physically able to lift and carry at least 50lbs on a tray or arm service where it applies. Physically able to walk or stand without assistance on various surfaces for an extended period of time. Professionally groomed in a manner consistent with department grooming standards. Must have oral and written English language skills. Must be 21 years of age.
table according to steps of service. Assist in running items, bussing tables and setting tables when necessary. Provides direction to and assistance to support staff to ensure proper service. Maintaining cleanliness and organization of side stations, tables and POS stations.
Greeting guests in a positive, friendly manner and making them feel welcome. Anticipating the guests’ needs and responding appropriately with a sense of urgency. Maintaining a level of professionalism, that will make guests want to return. Bidding farewell to guests, using guest’s name when known, and encourage them to return. Performing all opening and closing duties, based upon shift assignment. Adhere to weekly
table and guest list requirements. Encourage guests to make weekly table reservations. Assist in developing restaurant database through networking and completing data cards.
Building and establishing a personal clienteles. Participate in weekly marketing requirements. Effectively communicating with management, Bartenders and service staff in order to fulfill and address any issues or needs requested by guests and or other employees. Working as a team, assisting all guests’ and employees’ needs and inquiries. Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members. Following all procedures and policies set forth by the company, division, department
and all health and safety regulations set by County health department.
Conforming to the department grooming standards, uniform or attire, and jewelry policy. Responsible for a cash bank or impressed bank issued at the beginning of service. Other duties as assigned. QUALIFICATIONS: (Include equipment knowledge/use) 2-year experience as a server/birdtail in a similar, high-volume restaurant environment or 1-year experience in a fine dining establishment required. 1 Year experience in marketing nightclubs or restaurants and/or related experience in a Retail or marketing internship or related university marketing course work preferred. Experience with social media platforms such as Facebook, Twitter, etc.
and active participant in social media Must have a working knowledge of Spirits, Wine and Food. Basic computer skills and experience with POS systems and cash handling skills. Good communication skills; multilingual is a plus. Must be able to speak and to read in English proficiently. Ability to work as part of a team in a high stress & high-volume environment. Ability to follow directions well, make quick decisions, and keep organized while under pressure. Positive attitude, self motivated, energetic and is a willing learner. Ability to perform a variety of duties with extreme care, concern and detail.
Professionally groomed in a manner consistent with department grooming standards. Physically able to lift and carry heavy trays and equipment as well as delicate china and glassware up to 50 lbs. Physically able to walk without assistance on various surfaces for an extended period of time. Must be 21 years of age to serve food and beverages in the State of Nevada. Must possess an alcohol awareness card and a Food Handler Safety Training Card.
