Contact Center Representative

Detailed Information

LISTED SITE
  • Location: Houston, TX

  • Company: GFL Environmental

Professionally and clearly communicate with customers via phone, email, or live chat to address inquiries in a timely and accurate manner across all lines of business. Engage with customers in a friendly and professional manner while actively listening to their concerns.

Calmly attempt to diffuse customer frustrations and de-escalate any problems. Serve as a customer advocate by thoroughly investigating issues and providing solutions by engaging the correct department for assistance in accordance with Company service standards and procedures. Utilize persuasive and retention skills to turn cancel service requests into saved opportunities by identifying customer needs. Maintain knowledge

and educate customers on active products, services options, charges, billing, etc. Proactively quote pricing and sell residential subscription accounts when appropriate.

Accurately record customer information and call notes in customer service database. Utilize multiple applications simultaneously while delivering excellent customer service. Achieve daily and monthly key performance metrics, call and order entry productivity standards, and call quality performance. Perform other job-related duties as assigned by management. Requirements: High school diploma or general education degree (GED). One (1) or more years of relevant work experience. Microsoft Office experience. Knowledge,

Skills, and Abilities: Strong data entry skills. Ability to effectively communicate information with internal and external customers.

Strong customer service skills, effectively addressing and resolving escalated customer concerns with positive business impact. Ability to navigate through multiple applications and screens simultaneously. Excellent analytical, attention to detail, and time management skills. Strong work ethic, demonstrating integrity, trust, and maintaining confidentiality. Ability to be a self-starter capable of working effectively in a fast paced, team environment. Ability to read, write, and comprehend reports and associated documents.

Ability to understand and follow written and oral instructions. Physical/Mental Demands: Must be able to stand, walk, bend, reach and lift in an office environment. Must be able to use hands and fingers, kneel, talk, hear, climb and balance. Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to manually lift/move up to 10 pounds. Working Conditions: Operates in an office environment within the landfill, transfer station, recycling center, or hauling site. Exposure to outdoor elements, unpleasant odors, exposure to fumes, dust, or uneven ground.

#GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, interactionual identity and orientation, age, religion or disability, but enriches itself through these differences.

GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

HR & Recruiting in Houston, TX

POPULAR
Human Resources Manager Bilingual English & Spanish $60K - $70K +$7K
1
Human Resources Manager Bilingual English & Spanish $60K - $70K +$7K
Houston, TX
Dec 20, 2023
POPULAR
Recruiter - Human Resources Assistant
1
Recruiter - Human Resources Assistant
Houston, TX
Dec 22, 2023

per hour Medical, dental, and vision upon start of employment PTO 401K This entry-level recruiting position can be either full- OR part-time and comes with a flexible schedule works from 8 am - 6 pm, Monday - Friday with some weekend availability. Get ready to join our team!

YOUR DAY-TO-DAY RECRUITER - HUMAN RESOURCES ASSISTANT: YOUR MISSION As an entry-level Recruiter – Human Resources Assistant, you help strengthen our company by seeking out and hiring new talent to the team. You analyze our operations to determine our staffing needs and then search for candidates to fill those spots. Closely following our recruitment strategy, you screen resumes from potential candidates and conduct

the appropriate backssments for each position. When you identify a candidate that could be a good fit, you set up and perform an initial interview with them. Then, you share your hiring recommendations with management.

You enjoy speaking with so many different people and feel satisfaction from helping them find fulfilling jobs with our company! WHAT WE'RE LOOKING FOR IN A RECRUITER - HUMAN RESOURCES ASSISTANT Sense of urgency and ability to meet deadlines Organizational skills and strong attention to detail Being bilingual in Spanish and English would be a bonus! Can you effectively communicate with a wide variety of people? Are you highly goal-oriented and results-driven? Do you have

strong problem-solving skills? Are you friendly and approachable? Can you manage multiple priorities without letting one fall behind?

If yes, you might just be perfect for this recruiting position! Here's what we need from you: Some HVAC knowledge or Trade Experience Preferred Teamwork and communication skills Microsoft Office Required Attention to detail and Organization Skills Bilingual and Service Titan Experience a plus. Are you disciplined? Can you hold a conversation? Can you follow directions? Are you professional? ELMER'S HOME SERVICES: WHY CHOOSE US? Our company has been serving the San Antonio area's HVAC needs for over 20 years. We just launched in DFW and are now moving into the Houston area.

Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC team in town. Our reputation not only reflects the home services that we offer but also the support that we continuously have for our community. Elmer chose the color pink to represent our company in honor of his mother, Ofelia, and all those that have bravely battled cancer. To this day, we strive to make a difference in our community by showing up and offering an endless amount of support for numerous organizations and charitable events throughout San Antonio.

The support that we have for our community is paralleled with the dedication that we have for our amazing team. We know our success is due to our top-notch, trustworthy duct cleaners who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth. If this sounds like the right opportunity for you, don't wait - apply today to join our team. We make it incredibly easy with our initial 3-minute application. We look forward to hearing from you!

POPULAR
HR Business Partner
1
HR Business Partner
Houston, TX
Dec 22, 2023

workforce planning, talent management, employee relations, and general HR consulting. The HR BP will act as an employee champion and change agent while backssing and anticipating HR-related needs. The HR BP will formulate partnerships across the business to deliver value-added service to management and employees that reflect the business strategies and objectives of the company.

Responsibilities: Partner with Regional Recruitment to source East coast staff. Interview, evaluate, and recommend candidates for open positions. Manages the new hire onboarding/off boarding processes to ensure all policy and compliance related requirements are satisfied while ensuring a positive experience

for the employee. Provide consultative advice and support to Xanitos leaders and staff regarding HR process and procedures, employment status, disciplinary actions, and performance management while ensuring consistency and upholding all state and federal laws and regulations.

Counsel, coach and advise employees regarding employee relations matters to promote a culture of respect and professionalism aligned with Xanitos core values. Conduct investigatory work relating to complaints filed with various agencies or law suits filed with court(s). Participate and administer grievance procedures and participate in collective bargaining negotiations. Consults with management employees about

company policies and procedures, and assists with interpretation and application.

Conduct needs analysis to determine and recommend options on training needs. Assist with development of HR training initiatives and participate in regional or national training events. Identifies strategies to support companywide succession planning. Conduct and review exit interviews and tracks trends related to turnover and communicate to management. Provide recommendations and solutions to support retention strategies. Conducts HR audits and establishes corrective plans of action to remedy deficiencies. Prepare and assembles monthly executive and management reports regarding employment data including turnover statistics.

Education: BS/BA degree preferably in Human Resources or related field of study. Minimum five (5) to seven (7) years relevant HR experience PHR or SHRM-CP Certification preferred. Skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Power Point), UKG and Background Companies. Proficient with Employee Relations, LOA Admin, HRIS Reporting, and HRIS/Payroll FS auditing. Experience in Multi-Unit/ State experience is a plus. Bilingual in Spanish is highly preferred. Proficient, detail-oriented, and an organized person capable of delivering accurate results while meeting deadlines.

Exceptional customer service and communication skills, including oral, written, and presentation skills Knowledge of federal, state, and local employment laws and regulations. Ability to exercise good judgment, tact, and confidentiality in all matters. Organized and confident working independently but also a strong team player. Xanitos understands the importance of you, your family’s health and well-being, and your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees.

Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include: Medical Dental Vision Life, Accident, and Disability Insurance 401k Retirement Plans Employee Assistance Program (EAP) Employee Wellness Program Commuter Benefits Shoes for Crews Reimbursement Paid Time off including Vacation, Sick, Personal, Holidays, Bereavement, Parental Bonding, Volunteer Day and Jury Duty. Employee Discounts to Theme Parks, Theaters, Sporting Events, Movies, and More Xanitos, Inc. is a management company that provides hospital housekeeping, patient transport, and central laundries services.

It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs. Education Required High School Diploma, GED or equivalent or better Preferred Bachelors or better in Human Resource Administration

POPULAR
Human Resources Professional
1
Human Resources Professional
Houston, TX
Dec 25, 2023

Texas that proactively delivers human resources expertise to small and mid-sized businesses (25 to 2,000 employees) in a cost-effective way. We take a professionally human approach by placing people at the center of everything we do. We are a team of accomplished human resources professionals that has taken the concept of teamwork and elevated it to the next level.

While we are all HR generalists by trade, each of us specializes in an area of human resources. We speak of ourselves as working smarter, faster, stronger as a team. There is strength in numbers: together we work with our clients to identify issues, discover solutions, and create opportunities. While individually we each excel

at going above and beyond, it is collectively as a team that we shine the brightest. We embrace the following core values: Extending Grace - We believe in adding compassion back into business, regardless of your situation, while balancing accountability and business expectations.

Genuinely Interested - We want to know the ins-and-outs of your story, how you operate your business, the successes you celebrate and the stresses that keep you up at night. We appreciate being part of your journey. Navigating the Gray - We recognize there is no one-size-fits-all approach to HR, only tailored solutions. Our Professionally Human approach acts as a guiding light through the gray, often murky waters

of HR. Diversity of Thought - We move beyond our individual filters to see the value in every person's experiences, perspectives, and ideas.

Together, we are Stronger, Smarter and Faster, providing our clients the fuel needed to drive smart people decisions and profitable business outcomes. We are looking for the following type of person: Be fun! Have fun! Relax and don't be afraid to be yourself. Eternal optimist! Have a positive attitude. Juggler! Have the ability to multitask and work on many different projects for completely different clients while creating and documenting processes and progress. Be a fireman! Have a high sense of urgency. Talker!

Listener! Communication is key. Job Summary - The HR Professional will be involved in and contribute to a variety of Human Resources functions and projects related to our clients and overall business. The HR Professional will be responsible for working with multiple clients solving HR related issues, recruiting, as well as working on projects assigned such as handbooks, job descriptions, compensation, etc. This position needs to be comfortable on their feet when it comes to training and has the ability to provide excellent customer service to our clients. This position will then move on to an ever-expanding menu of HR related tasks, projects and employee relations interventions and initiatives.

Job Requirements - Professional demeanor Proficiency with MS Office products especially in Word, Excel, Power Point, and Publisher Exceptional Organization skills Critical thinking and Problem-solving skills Ability to flex and multi-task Bilingual in English/Spanish a plus Houston-based Bachelor's degree preferred SHRM-CP or PHR Certification preferred Apply today and let us know why you'd be a great fit for the Human Resources Professional role! Achilles Group is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity or expression , national origin, age, disability, genetics, status as a protected veteran , or any other protected status established by federal, state, or local laws. Disclaimer: Achilles Group has considered several points such as cost of living and general industry pay standards when determining the provided salary range. However, final salary packages will be determined by factors such as years of experience and growth potential. Job Posted by Applicant Pro

HR & Recruiting In Texas

1
Chick-fil-A South Clack Food Prep Team Member
Abilene
Dec 04, 2023

a leadership team that cares and is there to help you grow and develop you not only at work but in life. Why work at Chick-fil-A? 1). Flexible Schedule: schedule is made on a weekly basis and 99% of requests are fulfilled.2). Free Child Care (after 2 months employment): through a partnership with the YMCA we are able to offer after-school child care (ages 2 to 12) free to our staff.

HUGE! : )3). Growth and Leadership Development: whether you stay with Chick-fil-A or not, you will have the opportunity to develop yourself and have access to the world-class curriculum.4). A free meal for each shift you work. Responsibilities Cooking and/or assembling food Managing quality temperature/time

of food Unloading deliveries Following sanitation & safety procedures Washing dishes Requirements Ability to turn out a quality product in a quick efficient manner Must adhere to all safety policies and health regulations Ability to multi-task Ability to lift 40lbs Ability to operate Apple i Pads Hours of Need Opening Shifts ranging from 5:00 a.

m. - 3:00 p. m. Mid-Shifts from 11:00 a. m. - 8:00 p. m. Closing Shifts ranging from 2:00 p. m. - 11:00 p. m. As a part of the Chick-fil-A Team, you will work on a fast-paced team that serves over a thousand guests daily in our rapidly growing business. We are looking for an outgoing, enthusiastic, energetic employee who is a team player and loves

to serve others in a fast-paced restaurant environment. As you are thinking and looking for opportunities in the Abilene area we would appreciate seeing your application and resume.

We would love to meet you! Job Types: Full-time, Part-time Salary: Part Time: $10.00+/hour Full Time: $12.00+/hour

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Chick-fil-A South Clack Team Member
Abilene
Dec 04, 2023

develop you not only at work but in life. Why work at Chick-fil-A? 1). Flexible Schedule: schedule is made on a weekly basis and 99% of requests are fulfilled.2). Free Child Care (after 2 months employment): through a partnership with the YMCA we are able to offer after-school child care free to our staff.

HUGE! : )3). Growth and Leadership Development: whether you stay with Chick-fil-A or not, you will have the opportunity to develop yourself and have access to the world-class curriculum.4). A free meal for every shift you work. Responsibilities include: Cooking and/or assembling food Managing quality temperature/time of food Unloading deliveries Following sanitation & safety procedures

Washing dishes Greeting guests Completing register transactions Preparing catering orders Requirements Ability to serve others in a quick efficient manner Must adhere to all safety policies and health regulations Ability in multi-task Ability to lift 40lbs Ability to operate Apple i Pads Hours of Need Opening Shifts ranging from 5:00 a.

m. - 3:00 p. m. Mid-Shifts from 11:00 a. m. - 8:00 p. m. Closing Shifts ranging from 2:00 p. m. - 11:00 p. m. As a part of the Chick-fil-A Team, you will work in a fast-paced team that serves over a thousand guests daily in our rapidly growing business. We are looking for an outgoing, enthusiastic, energetic employee who is a team player and loves to serve

others in a fast-paced restaurant environment. As you are thinking and looking for opportunities in the Abilene area we would appreciate seeing your application and resume.

We would love to meet you! Job Types: Full-time, Part-time Salary: Part Time: $10.00+/hour Full Time: $12.00+/hour

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Chick-fil-A Dishwashing/General Cleaning Team Member
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include: Washing dishes Unloading deliveries Complete daily cleaning duties Organize and rotate products Following sanitation & safety procedures Take out trash Power wash high traffic areas Window cleaning Light landscaping Requirements: Ability to serve others in a quick efficient manner Must adhere to all safety policies and health regulations Ability to multi-task Ability to lift 40lbs Hours of Need: Varies As a part of the Chick-fil-A Team, you will work in a fast-paced team that serves over a thousand guests daily in our rapidly growing business.

We are looking for an outgoing, enthusiastic, energetic employee who is a team player and loves a fast-paced restaurant environment. We would love to meet you! Job Types: Full time or Part time Full Time: $12.00/hour. Part Time: $10.00/hour.

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