Human Resource Business Partner

PRIMARY DUTIES AND RESPONSIBILITIES: Maintains a high level of occupancy. Maintains up-to-date records of all communication with prospective customers using the designated lead management system. Oversees the tracking of prospective resident from initial contact through to closing and move-in.

Builds and maintains a positive and trusting relationship with prospects through listening and understanding needs, and asking questions to acquire more information about specific situations. Maintains an accurate and in-depth knowledge of all aspects of the community, particularly rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc. Ensures that

leasing office, show units and model apartments are clean, properly furnished and stocked with necessary supplies. Addresses housekeeping and maintenance concerns with appropriate staff.

Is enthusiastic when providing information about the apartments and the community to the prospective resident and schedules visits to the community. Is hospitable when meeting or greeting prospects and determining their needs. Responds to concerns in pleasant and tactful manner. Determines whether the community meets the client’s qualifications. Quickly closes new sales and leases apartments to qualified prospects at an acceptable determined percent of total prospects. Effectively explains all lease and

community policies to new and current residents. Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.

Understands and complies with Fair Housing laws and standards. Monitors advertisements and effectiveness of responses; maintains ad book and demographics. Gathers information about markets, competition, etc. and prepares monthly competitive survey reports regarding real estate market trends and conditions in the area. Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs. Inspects on a regular basis all vacant apartments to ensure they are ready to show.

Conducts follow-up activity with all residents in order to establish positive resident relations. Provides regular reports to Executive Director/corporate office regarding sales achievements, status of interested prospects, and implementation of the marketing plan. Provides direction and support to other staff in achieving and exceeding the community’s sales and move-in goals: trains managers to give tours, works closely with maintenance on make-readies, etc. Helps create annual marketing plan and budget; completes competitive analyses. Designs and carries out site-specific promotions and public relations events; helps plan and/or staff corporate-wide activities.

Works evenings and weekends as necessary; is prompt and dependable, able to perform the required duties of the position on a regular, predictable basis. Encourages teamwork and promotes company philosophy. Attends required trainings and meetings. Becomes familiar with and understands the steps for emergency response, including building evacuation. All employees are responsible for maintaining a safe and secure environment for all community residents. Performs other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Able to read, write, speak and understand the English language.

Bi-lingual in Spanish a plus. Experience using Microsoft Office and Outlook software, and working in database such as Yardi. Data entry, typing, and basic desktop publishing skills required. Able to communicate effectively with all levels of management, employees, residents and families. Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget. Able to make independent decisions. Able to generate a warm, friendly and caring manner on first impression.

Familiar with guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA) in all aspects of the job including sales presentations and marketing materials. Proven sales track record; effective selling and closing skills. EDUCATION REQUIREMENTS Bachelor’s degree in marketing or related discipline preferred. WORK EXPERIENCE REQUIREMENTS Two (2) years in the rental housing sales and marketing environment. Public relations experience preferred. Strong leadership skills with a minimum of two (2) years’ experience in supervising and management.

One to two years related experience and/or training or equivalent combination of education and experience PHYSICAL REQUIREMENTS The following physical demands are representative of those that must be met to successfully perform the essential functions of this position: Stand and/or walk up to 75% of the day. Able to concentrate with frequent interruptions. Must be able to tour through the entire community, up to one mile, and climb stairs. Occasionally lift/carry up to 50 pounds. Occasionally kneel, bend and reach. Vision abilities include close vision, depth perception and ability to adjust focus.

Exposure to infectious diseases, chemical substances, odors, etc. throughout the work day. 100 Labor is our new multi family establishment located downtown. Check out their website so see more about it here.

Hours are from 11pm-7am Monday-Friday THINGS YOU WILL LOVE ABOUT THIS JOB: Variety of duties. Beautiful working environment. Making a difference in people’s lives. The chance to learn something new every day. KEY DUTIES INCLUDE: Answer phone in a prompt and professional manner.

Forward calls, provide requested information and/or take messages as needed. Expedite sales/marketing calls. Assist with outgoing and incoming mail and deliveries, including sorting and routing. Assist with urgent staffing needs -- may help calling part-time and PRN staff to cover vacant shifts. Obtain information for residents, assist them to register for activities or services, and ensure that they sign out and

back in during absences. Support marketing department by providing approved information to callers, assisting with move-ins, entering data into electronic database, etc.

Communicate service requests to maintenance department. Ensure that reception areas are kept tidy. Create forms, run reports, do internet research, and complete other clerical duties. Monitor and respond to the emergency response system. Maintain thorough familiarity with emergency response procedures. Serve as communication liaison, phone 911 as needed; help direct and protect residents, up to and including evacuation. Handle security issues that arise. Remain courteous, professional and helpful during situations where

residents or others may be upset or dissatisfied. Resolve problem when possible, call on management to respond, and/or document incident/concern and report to administration.

Must be willing to walk inside and outside of building Answer pendant calls throughout the night REQUIRED QUALIFICATIONS: Computer savvy. Personable and resourceful: sincere interest in working directly with elders. Ability to problem-solve, and to help resolve questions and concerns. Punctual and dependable. Excel experience a plus Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. We're inspired by excellence and committed to " dedication in every detail"

lot about the food business, including special events No late nights Variety in your day, every day DUTIES INCLUDE: Kitchen prep work; stocking Setting tables Taking orders table-side Serving meals Bussing tables and cleaning dining room Cleaning kitchen/dining room and miscellaneous duties like stocking QUALIFICATIONS: Prior food service experience Flexibility: willingness to accommodate change Excellent “people skills” Dependability Knowledge of (or ability to quickly learn) sanitation and food handling regulations WORK SCHEDULE: All staff work rotating weekends and holidays Shift options Full Time, Part Time, Weekends Franklin Park TPC Parkway I is located at 21802 Encino Commons, San Antonio,

TX.

The location is great for people who live in Schertz and Bulverde, and is just across the highway from San Antonio’s new VIA transit station. Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors.

We’re inspired by excellence and committed to “dedication in every detail" To learn more about our company, go to www. franklinpark. org