Location: Bristol, CT
Company: Merge IT
collaborating with a team or independently, with some oversight. They communicate with supervisors and peers to set expectations and ensure on-time delivery. They will adhere to project and department workflows and processes and assist with technical support.
They will participate in and assist with training and onboarding programs. This is a creative role that requires the ability to innovate, learn quickly and collaborate with others under varying deadlines to maintain the quality of ESPN on-air product. Responsibilities: Primarily utilize Vizrt, Ross Xpression, or Unreal Engine in the process of graphics creation, development, and deployment of graphics for ESPN productions Collaborate
with teammates to plan, build, maintain and update graphic directories Translate project details and creative direction into custom design, animation, and layout solutions Help troubleshoot and support for event and/or studio directories Utilize other graphics software, such as Adobe Photoshop, Adobe After-Effects, Adobe Illustrator, and Cinema4D, to aid in the creation of designs and animations Utilize and understand internal proprietary software and workflows Explore specialty business segments such as touchscreen, interactive, virtual studio, data visualization, augmented reality, etc.
Work closely with leaders and peers on deliverables to manage expectations and ensure effective and
on-time delivery Help research and answer technical questions with respect to design/animation techniques and workflows Adhere to project-wide workflows, scripts and processes Collaborate within the ESPN Creative Studio to contribute to long-term initiatives Push creativity and software skills to higher levels, demonstrating eagerness to contribute innovative ideas, pushing designs to the next level Participate in special assignments such as in-house/off-site training and technical support for packagers, remote freelancers, and vendors Observe graphic format deviations and enforce ESPN graphic look Prepare image files for programs Adhere to proper file management techniques to ensure efficient archiving and subsequent retrieval of projects Recognize, report, and help troubleshoot equipment/software/work environment issues Adhere to all administrative responsibilities, including time entry and daily reporting requirements Maintain high standards of efficiency, consistency, accuracy, creativity and timely delivery of all requests Track and report on value of contributions Qualifications: Basic knowledge of a real-time graphics platform such as Vizrt, Ross Xpression or Unreal Engine Strong understanding and use of effective type layout 2D animation experience Experience designing graphics or working in a live production or broadcast setting Aptitude to learn and apply new concepts, techniques and software Good communications skills, helping team leaders and management set expectations for on-time delivery and taking direction well Drive to contribute new and innovative ideas Interest in and flexibility to engage with new hardware, software and studio builds Highly motivated, works well under pressure, effectively prioritizes assignments and changes direction easily Keen attention to detail, spelling and grammar Ability and willingness to work flexible hours and occasionally travel and work in a live-TV setting Applicants must provide a link to their online portfolio/demo reel Preferred Qualifications: Experience designing graphics or working in a live production setting Experience with live broadcast sport graphics experience encompassing event and/or studio workflows Some knowledge of Vizrt and Trio software Experience with or understanding of graphics playout in a live setting Experience with VBS or other programming language Interest in 3D graphics, modeling and animation concepts with experience in Cinema4D, Maya, Unreal Engine or other 3D animation program Ability to write and troubleshoot Viz Scripting (visual basic), C#, Javascript, C++ and/or other programming languages Strong interest and knowledge of sports and sports culture Required Education High School Diploma or Equivalent Preferred Education Bachelor’s degree or equivalent Additional Information: This role requires the person to be in the office.
#ESPNMedia For more details: jobs-search. org/marketing_bristol-c427070/real-time-graphics-developer-i-bristol_i1972604460
and personal growth for our team members including a clinical ladder, competitive pay and benefits, and support for continuing education. It's our way of investing in those who care. Back to Job Navigation (Overview) Responsibilities Job IDREQ_188140 FACILITYSt Lawrence Health LOCATIONCanton, New York View More of this Job Description HOW WE CARE FOR YOU At St.
Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community. Same Day pay through Daily Pay Up to $3,000 sign on! Paid vacation & holiday pay Medical, dental,
vision, hearing benefits SUMMARY The licensed practical nurse performing tasks and responsibilities within the framework of casefinding, health teaching, health counseling, and provision of supportive and restorative care under the direction of a licensed health care provider.
Canton-Potsdam Hospital is a warm and caring not-for-profit community healthcare facility that's certified for 94 beds. Our mission is to provide exceptional healthcare services to the community. Within our welcoming walls, you'll find a wide array of core programs in emergency medicine, acute care, hospitalist medicine, and critical care. But that's just the beginning. We're not just a hospital; we're a beacon
of health and wellness in the North Country. We proudly offer outpatient health services in Brasher Falls, Canton, Colton, Gouverneur, Massena, Norfolk, and Potsdam, NY.
STATUS: Full-Time LOCATION: Canton Family Health DEPARTMENT: Physician Practice Management SCHEDULE:10hr shifts ATTRIBUTES Required: Graduate of a practical nursing program. Displays knowledge of medications, their administration, and untoward effects. Preferred: Graduate of an accredited practical nursing program Required: Current, unrestricted New York State practical nursing license BLS certification within three months of employment Preferred: Not applicable Preferred: One year of post-licensure practice as a practical nurse RESPONSIBILITIES Collects patient data to be used by the licensed health care provider in the comprehensive care of the patient.
Obtains vital signs, allergies, current medications, medical history, social history, family history, and chief complaint, and documents them appropriately in the electronic medical record. Responsible to identify problems within the practice and communicates them to their manager. Assists in maintaining a clean and organized department to ensure a safe patient care environment. Supports all initiatives of the health care team and promotes excellence in customer service.
Works with PPM team to resolve clinical issues and identify opportunities for improvement Participates in ad hoc projects as assigned. Collaborates with PPM team to address daily operational issues and solves problems to comply with the delivery of quality patient care. Integrates CPH mission and core values within the sites. Works in collaboration with CPH and PPM Departments as warranted. Performs and documents direct patient and family centered care according to nursing standards of practice. Prepares charts for the providers in order to assure that the needed information is present on each chart before the patient is seen in the office.
Provides routine nursing care and treatment to patients under the direction of the licensed health care provider, collects specimens, performs medication reconciliation and administration, and assists providers with simple procedures. Supports and adheres to administrative and nursing service policies and procedures. Efficiently uses medical and clerical supplies in order to help effectively control practice expenses. Appropriately documents all treatments performed during patient encounters and adds the appropriate CPT code as required.
Collaborates professionally with all members of the health care model in the provision of patient care. Works with PPM team to comply with all established standards required under the accreditation standards of DNV. Is knowledgeable of state and federal health care standards, as appropriate. Adheres to CPH and PPM policies, procedures, guidelines, and protocols. Pay Range$23.69 - $34.71 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran ( Helping you succeed Discover all the ways Rochester Regional Health supports your professional development and personal growth. Clinical Ladder Nurses who advance on our clinical ladder receive a promotion at the bedside through growth in their skillset, a new title and monetary recognition up to $3.00/hour Pay Increases Certifications Nurses earn up to an additional $1.00/hour for each certification earned plus a $1,000 bonus for the first certification earned.
I began my healthcare career as a patient care technician while working towards my BSN. Rochester Regional Health offers a variety of opportunities for nurses, and leadership empowers us to fine-tune our interests and passions, while developing a strong clinical practice. Megan Murphy, MSN, RN, BSN Nurse Educator I am very impressed with the focus and investment on education and professional development that's being developed and implemented at RRH. Investing in staff is what distinguishes a good organization from a great one and I'm happy to see that RRH is working hard to distinguish itself as a great regional employer.
Benjamin C. Snyder, RN, BSN Nurse Manager Rochester Regional Health has been very supportive and inviting of any opportunities that I've wanted to explore. The opportunities for growth are truly unlimited. As the chair of the Clinical Ladder Committee, I've seen first-hand how many nurses take advantage of this and explore opportunities for their own growth and advancement. Kaitlin Costello, RN, BSN, CEN, TCRN Clinical Nurse Leader Find Your Way At Rochester Regional Health, empowering our nurses as they build their careers is our top priority.
If you're looking to make a change, learn more about how we can help you build a successful and fulfilling nursing career. Based on your preferences and skill sets, you'll have the opportunity to pursue the nursing career path that interests you most. bedside nursingclinical educationnursing leadershipoperationsbedside nursing Deepen your knowledge as a specialist within the expansive specialty unit that you are most passionate about, including: Acute Medicine Cardiology Critical Care Neuro/Stroke Oncology Pediatrics Surgical Kaitlin Costello, RN, BSN, CEN, TCRN Clinical Nurse Leader Clinical Education Help others broaden their skills and proficiencies as a: Preceptor Clinical Nurse Specialist Clinical Resource Nurse Nurse Educator Megan Murphy, MSN, RN, BSN Nurse Educator Nursing Leadership Lead the way for other nurses with positions that include: Charge Nurse Clinical Nurse Leader Nurse Manager Nurse Director Associate CNO+ CNO Kristen Oppet, RN, BS, MSHA Vice President, Chief Nursing Officer Operations Take care of every person at every level by joining departments that require your expertise including: Call Center Care Management Clinical Informatics Infection Prevention Nurse Recruitment (HR)Patient Safety & Quality Performance Improvement Utilization Review Chelsea E.
Reff, MBA, RN-BC, BSN Nurse Compensation Manager, Rochester Regional Health We are nurses growing together For more details: jobs-search. org/clinic-lpn_canton-c426949/clinic-lpn-canton-family-health-canton_i1959778441
engage broadly across EA as well as our technology partner organizations. You will engage by initiating, forming, and driving the execution of strategies, roadmaps and architectures that will include modernizing our delivery approach to extract value from our current business as well as increasing value through the introduction of horizontal, composeable, digital-first platforms.
In addition, the person in this role should provide a level of thought leadership by bringing an outside-in perspective in making key decisions. This role requires high levels of influence within our business, technology and Enterprise Architecture organizations, extensive business knowledge and savvy, innovative
problem solving skills, and the ability to marry business and technology into a cohesive value-oriented strategy. This role is expected to serve as a trusted partner and advisor at all levels within the company.
This role will also provide architectural operations support upon request. DUTIES & RESPONSIBILITIES: Partners with Technology and Business to define strategies and strategic choices, and aligns Technology strategy to Business and Enterprise strategy. Serves as a trusted strategic advisor to Business and Technology leadership Articulates strategy and " connects the dots" to help Business and Technology understand the enterprise strategic direction, technology impacts,
and architectural strategic direction / priorities, thus enabling improved decision making, prioritization of efforts, and alignment with enterprise priorities to drive value realization Develops 3-5 year roadmaps, outlooks, and target state architectures that are aligned with strategies and prioritize both business delivery and technical debt reduction by working through ambiguity to translate business needs to technical drivers Drives programs, initiatives and projects up and down the organizational hierarchy and supports RFPs and client presentations when needed by providing business-facing architectural input and ensuring enterprise mindset is evident Drives data-driven strategic IT decisions by using a broad and deep perspective that spans products, platforms, and solutions and balances both sides of the coin to distill decision options and trade-offs Realizes the value of the portfolio by creating the new and different using an innovative, lean startup, digital-first, product mindset Acts as internal management consultant, trusted partner, and tech-savvy business leader with expert knowledge on industry-relevant and emerging technologies as well as agile, iterative, systems-thinking approaches who can guide Business and Technology on how to leverage Drives and adapts architecture frameworks, patterns, standards, and components adoption based on organizational and business context.
Collaborates with Engineering and Solution Architecture teams on architectural topics and technology formularies Coaches and mentors junior Architects and Technology resources across the enterprise Evangelizes and advocates all things Enterprise Architecture (strategies, roadmaps, target state architectures, frameworks, standards, patterns, processes, etc. ) Able to serve across spectrum of Architectural roles (Business and Technology) when needed Drives the Evernorth Architecture team to achieve its full potential by maximizing the effectiveness of its leadership the through organization, prioritization, processing, and funneling of data, information, and recommendations needed to make important decisions and take impactful action QUALIFICATIONS: Bachelor's degree in Software Engineering, Computer Science, Engineering or related field, advanced degree a plus 8+ years of experience in a software engineering or architecture environment Excellent knowledge of IT strategic planning and capability development with experience implementing technology strategy and roadmaps; operates with an enterprise mindset Comfortable with ambiguity and willing to take principled bets; able to " think big" and challenge conventional wisdom regarding technology refresh and hype Strong leadership, collaboration, and negotiation skills with technical and non-technical groups with a demonstrated ability to lead through influence and build consensus Execution focused with a " get things done" attitude Able to process high volumes of complex information, synthesize key themes, and recommend paths forward Ability to communicate complex technical concepts to senior executives and customers Ability to build, maintain, and grow high-performing architecture teams Deep practitioner of Agile and Lean Start-Up methodologies Demonstrated continuous improvement and continuous learning mindset Ability to cultivate a culture of openness, transparency, and inclusion TECHNICAL COMPETENCIES: Comprehensive knowledge of strategy, business, and technology frameworks, tools, and processes; able to coach and mentor colleagues and stakeholders Skilled at aligning technology capabilities to business solutions Comprehensive knowledge of enterprise architecture frameworks, tools, and processes Comprehensive knowledge of Agile and Lean Startup processes Able to coach and mentor colleagues on architectural frameworks, patterns & best practices Comprehensive knowledge of Dev Sec Ops practices and technologies Deep knowledge of service-oriented and event-driven architectures Hands-on experience in cloud engineering and cloud-native design Extensive understanding of streaming messaging frameworks Well-versed in API development and management Strong understanding of modern data modeling and data architecture practices Experienced in container and container management Experienced with industry standard programming languages, operating systems, application development frameworks, monitoring tools, and CI/CT/CD tools Deep understanding of non-functional requirements and their importance to solution design Experience with both traditional RDMBS and No-SQL databases CRITICAL COMPETENCIES: Interpersonal & Organizational Savvy - must be able to influence and develop relationships at all levels of the organization, and be able to navigate in a highly matrixed organization Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies Cultivates Innovation - Creating new and better ways for the organization to be successful Drives Results - Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines Attitude - has an attitude or persona of " let's find a way to do it" attitude - no task is too big or too small Manages Complexity - Makes sense of complex and sometimes contradictory information to effectively solve problems Manages Ambiguity - Operates effectively and drives work forward even when things are not certain or there is no clear way forward Instills Trust - Quickly gains confidence and trust of others through honesty, integrity, and authenticity Develops Talent - Mentors more junior team members to meet both their career goals and the organization's goals If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, interaction, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, interactionual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: xyz X@ for support. Do not email xyz X@ for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
medical group and discover the meaning behind Caring. Connecting. Growing together. Position Details: Location: 6 Northwestern Drive, Bloomfield, CT 06002Department: Pediatrics Schedule: Full time, 40 hours/weekly, Monday through Friday, hours between 8:15AM - 7:00PM.
Will include a monthly Saturday shift (9:30A - 1:30PM)Primary Responsibilities: Support the care team and its patients by providing and documenting nursing care following established standards and practices Provide patient care and education and assist in locating and coordinating services from other providers and resources Serve as liaison between patients, staff and providers Document all patient interactions and other
clinical activities accurately and in a timely manner in the electronic health record (EHR)Act as a member of the care team, including preparing patients to be seen by collecting and recording(as applicable): Height and weight, Temperature, Blood pressure, Head circumference, Current medications and Chief complaint and history Triage patients according to approved protocols and consistent with Pro Health's Appointment and Scheduling Guidelines.
Answer and document patient phone calls; take complete messages and route to providers as needed using the HERProvide and document patient care such as giving injections and performing preventive screenings Educate patients regarding their illness
or injury and provide instruction regarding self-management of their condition Carry out standing orders (i.
e. authorizing prescription refills and ordering tests) consistent with Pro Health's policies and procedures Schedule tests, treatments and follow up visits on behalf of patients. Assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate Maintain knowledge of current coding, OSHA and CLIA regulations and Pro Health policies As appropriate, conduct outreach to patients in need of appointments or other services, to communicate test results and other information, and to follow up after appointments to be sure patients are following their plan of care Perform other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: Graduate of an accredited School of Nursing Currently licensed as a RN in the State of Connecticut Basic computer knowledge and aptitude Preferred Qualifications: BLS/CPR certification1+ years of RN / LPN experience Experience with various software applications such as Microsoft Word, Excel and Outlook, etc.
Experience with EMR systems (Allscripts / EPIC)Pediatrics experience Phone triage experience The organization reserves the right to modify position responsibilities at any time, due to business necessity. Connecticut Residents Only: The hourly range for Connecticut residents is $27.07 to $49.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, United Health Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with United Health Group, you'll find a far-reaching choice of benefits and incentives. At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, interactionuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: United Health Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, age, national origin, protected veteran status, disability status, interactionual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
United Health Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. For more details: jobs-search. org/information-technology_bloomfield-c426942/registered-nurse-rn-bloomfield-pediatrics-bloomfield_i1949954680
of Connecticut's most comprehensive healthcare network as a Visiting Licensed Practical Nurse (LPN). Hartford Health Care at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient.
As part of Hartford Health Care, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients' families. Our Revisit LPNs utilize their extensive
education and training to provide personalized care to our patients in a rewarding environment that promotes autonomy. Job Description Facilitate communication between the patient and the interdisciplinary team.
Develop and maintain a therapeutic relationship by providing education and promoting self-advocacy and independence. Utilize state-of-the-art technology to document skilled services provided. Qualifications Licensed Practical Nurse with Valid CT LPN license One year of LPN experience; Homecare experience preferred. Valid driver's license and reliable transportation required. Computer proficiency required. We take great care of careers. With locations around the state, Hartford
Health Care offers exciting opportunities for career development and growth.
Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. For more details: jobs-search. org/visiting-nurse_bloomfield-c426942/visiting-nurse-lpn-homecare-bloomfield_i1949950960
at Hartford Health Care at Home are designed so you can care for yourself and your family, just as you care for others when you are here. What our nurses love about HHCAH: • Automatic enrollment into the Nurse Residency Program for all graduate RNs with less than one year of experience.
• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents • Loan forgiveness for qualifying existing student loans • Employee assistance and wellness programs including a strong focus on promoting mental health • Paid time off and health insurance packages • All clinicians are provided a cellphone and
laptop • Discounts on services, products and optional coverages - movie tickets, pet insurance, travel and more! At Hartford Health Care, we are focused on supporting our colleagues.
Our Registered Nurses have the opportunity to practice at the top of their license using research, innovation and evidence-based practices. We offer our Graduate Registered Nurses clinical instruction and additional learning opportunities as they complete the Nurse Residency program. Hartford Health Care at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our employees to learn and grow within our
organization, all while providing integrated support to the patient.
As part of Hartford Health Care, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients' families. Our Primary Care Nurses (RN) utilize their extensive education and training to provide personalized care to our patients in a rewarding environment that promotes autonomy. Job Description · Perform comprehensive backssments to establish an individualized care plan. · Facilitate communication between the patient and the interdisciplinary team.
· Develop and maintain a therapeutic relationship by providing education and promoting self-advocacy and independence. · Utilize state-of-the-art technology to document skilled services provided. Qualifications · Registered Nurse with Valid CT RN license · One year of RN experience; Homecare experience preferred. · Valid driver's license and reliable transportation required. · Computer proficiency required. Hartford Health Care at Home is part of Hartford Health Care, a system that includes 7 acute care hospitals, a comprehensive Behavioral Health Network, Senior Services, and an extensive Medical Group network.
Hartford Health Care's unified culture enhances access, affordability, equity and excellence. Its care-delivery system of over 37,000 employees- in more than 500 locations serving 185 towns across Connecticut offers unparalleled expertise-touching more than 23,000 lives every single day. Here you'll learn, grow, and contribute to healing and health as part of one of Connecticut's premier health systems. No matter where you work in the Hartford Health Care system, you're connected to the team that's redefining care. Start here, where every moment matters. For more details: jobs-search.
org/visiting-nurse_bloomfield-c426942/visiting-nurse-rn-registered-nurse-homecare-bloomfield_i1950049481
services and support to internal and external Cigna (and subsidiaries) customers. This position will provide solutions to a variety of technical problems of moderate to higher scope and complexity. The Technical Support Lead Analyst acts as a support for a team and drives process improvement for the team.
This role should be able to complete all activities in the Technical Analyst role and Technical Senior Analyst role but with autonomy and less supervision. Higher level troubleshooting on more complex issues with a solid foundation of technical skills. Ability to complete documentation and update Knowledge Base (KB) articles with a high degree of efficiency and accuracy. Ability to lead
a team with strong interpersonal skills and coordinate between management and the team. Ensure the team is following established procedures and understands new processes.
Will be first escalation point for any issues within the team and alert management. Individuals will drive and promote the development of new procedures and processes in accordance with confidentiality, security, regulatory compliance, and policy requirements. Job Duties Perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standard and Express Scripts developed tools. Raise incident tickets Triage and resolve IT tickets in response to monitoring user-reported issues Answer phone calls
from internal customers reporting multi-user impacting incidents Maintain the health of our IT environment by correlating ongoing monitoring alerts with active changes and incidents Provides guidance and support for new hires across multiple lines of business within our systems Promotes a good positive culture at work Responsible for the delivery of specific delegated tasks by a supervisor Create Standard Operating Procedures (SOPs) for the handling of IT incidents.
Completes day-to-day tasks without immediate supervision within the appropriate quality targets Executes tasks involving a degree of forward planning and anticipation of needs/issues Update the " EOCC - Dist Ops Team" and Webex Messaging Space by pinning name as the role of EM to the channel.
Respond to internal communication within a timely manner. Works with peers to develop their technical skills and answer operational questions Helps resolve non-routine issues escalated from other team members Works with leadership to ensure processes and procedures are followed and opportunities for improvement are identified and investigated CTASKs are assigned to team members, on shift that are available, for completion. Timed disables should be scheduled 15-30 minutes prior to the actual start listed in CTASK or CHG.
It is an EM's primary function to determine or confirm impact, and priority of incoming requests by asking the 9 SOP standard questions, assigning Line and Agent, and properly updating short descriptions to SOP standards so they are properly displayed when active on Commport and MINC Portals. Perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standard and Express Scripts developed tools. Raise incident tickets in response to monitoring Triage and resolve IT tickets in response to monitoring and user-reported issues Answer phone calls from internal customers reporting multi-user impacting incidents Maintain the health of our IT environment by correlating ongoing monitoring alerts with active changes and incidents Provides guidance for new hires within our systems Promotes a good culture of work Responsible for the delivery of specific delegated tasks by a supervisor Create Standard Operating Procedures (SOPs) for the handling of IT incidents.
Completes day-to-day tasks without immediate supervision within the appropriate quality targets Executes tasks involving a degree of forward planning and anticipation of needs/issues Update the " EOCC - Dist Ops Team" and Webex Messaging Space by pinning name as the role of EM to the channel.
Respond to the internal communication within a timely manner. Works with peers to develop their technical skills and answer operational questions Helps resolve non-routine issues escalated from other team members. Works with leadership to ensure processes and procedures are followed and opportunities for improvement are identified and investigated It is an EM's primary function to determine or confirm impact, and priority of incoming requests by asking the 9 SOP standard questions, assigning Line and Agent, and properly updating short descriptions to SOP standards so they are properly displayed when active on Commport and MINC Portals.
CTASKs are assigned to team members, on shift that are available, for completion. Timed disables should be scheduled 15-30 minutes prior to the actual start listed in Ctask or CHG. Skills System Administration skills of UNIX, Linux, and Windows operating systems required. Proficient network knowledge of WANs and LANs required. Confident with reading language scripting and navigate command line to execute Basic experience working in a multi-platform distributed environment required.
Minimum 1-3 years direct IT experience preferred. Strong interpersonal, written, and verbal communication skills are required. Strong organizational skills. Ability to work in a fast-paced environment and a collaborative, team-orientated attitude are required. Experience with one or more of the following tools preferable: Service Now New Relic Dynatrace Splunk Pivitol Platform - App Express Confluence Sharepoint Microsoft Applications Webex Please Note: Candidate MUST be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, interaction, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, interactionual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: xyz X@ for support. Do not email xyz X@ for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
