Location: Macon, GA
Company: Nurse.com
to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. Support Technicians will be required to provide after-hours support on a rotating shift.
Job Type: Full-time Essential Duties and Responsibilities: · Answer phone calls, respond to tickets/alerts as well as handle escalated issues in a timely fashion. · Advanced technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless. · Advanced remote access solution implementation and support: VPN and Terminal Services. · Monitor the remote
monitoring and management system alerts and notifications and respond accordingly through service tickets. · Maintain internal and/or client-facing documentation as changes or knowledge is found.
· Detailed communication with customer and vendors as required to keep all parties informed of issues, progress, changes, and resolutions. · Support of backup and disaster recovery solutions. · Work closely with team members, Field Engineers, and Project Engineers when needed or called on for assistance. Additional Duties and Responsibilities: · Improve customer service with the ability to seek opportunities to increase client satisfaction and deepen client relationships. · Fast and timely turn
around on all customer requests and escalations. · Ability to work in a fast-paced team environment.
· Communication to our clients, vendors, and internally via phone, email, and ticketing system. · Escalating requests to appropriate higher-level team members or departments when needed. · Responsible for entering time and expenses as it occurs in our ticketing system. · Ability to work independently with locating information to assist a customer/vendor. · Enter all communication and work inside a service ticket. · Ability to assist and or train other team members when assistance is needed. · Part of an On-Call Rotation for After Hours support. Preferred Qualifications · Minimum High School Diploma or equivalent.
· Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, or Comp TIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Responsive Technology Partners. · Minimum 3 years of experience in similar role. · Advanced understanding of operating systems, business applications, printing systems, and network systems. · Advanced diagnostic skills of technical issues. · N-Central RMM /Auto Task PSA experience strongly desired. · Knowledge of IT applications, processes, software, and equipment.
· Strong organizational and customer service skills. · Interpersonal skills: such as communication skills, active listening, and customer-care. · Ability to multi-task and adapt to changes quickly. · Ability to work in a team and communicate effectively. · Technical awareness: ability to match resources to technical issues appropriately. · Service awareness of all organization's key IT services for which support is being provided. · Understanding of support tools, techniques, and how technology is used to provide IT services. · Self-motivated with the ability to work in a fast-moving environment.
Experience that's a Plus: · Experience with managing Microsoft Windows Server, Windows desktops, Active Directory, and SQL (2 years) · Prior use of RMM and CRM software for managing IT customers (2 years) · Solarwinds N-Central RMM & Auto Task PSA and/or Connect Wise experience strongly desired (2 years) · Experience with supporting business applications, such as Office 365 and other line-of-business software solutions (3 years) · Microsoft Azure infrastructure design, implementation, and support (2 years) · Advanced network setup and troubleshooting expertise, with business-class firewalls and switches (2 years) · Excel at problem-solving and isolating root cause of issues · Experience with Linux is a plus Company Culture: Responsive Technology Partners Inc.
prides itself in allowing time for our employees' families. Our business hours are Monday - Friday from 8 AM to 5 PM EST. After hours calls sometimes happen but are not a regular occurrence which allows our employees to enjoy life outside of the workplace. We pride ourselves in creating a team culture where everyone is valued and able to make a difference within our company and with our clients. Salary: Salary dependent upon related work experience and certification(s).
the age of 12.
This oversight includes programmatic oversight of the patient and family, as well as clinical oversight of RBTs, RBT Fellows, and Trainer. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and other duties.
Provides program oversight for patients Conducts behavioral and skills backssments as required by funding sources, and as needed based on data analyses Develops behavior intervention plans and individual treatment plans/programming; revises as required by funding sources, and as needed based on data analyses Completes initial evaluations for potential patients Maintains appropriate
caseload Provides training and supervision to RBTs, RBT Fellows and Trainers Completes RBT competency backssments and reassessments Responsible for continued competence and professional growth of RBTs, RBT Fellows, and Trainers during weekly consultations comprised of observation and BST, providing written feedback, supervision meetings, and additional trainings as needed.
Ensures supervision hours of RBTs meet the requirements of the BACBBuilds and maintains positive family/caregiver relationships throughout the lifecycle (course of treatment) of the patient Completes regularly scheduled parent trainings Identifies touchpoints throughout the patient's experience at Hopebridge to meet
with the parents/caregivers to review progress and collaborate on development of individualized treatment plans and behavior intervention plans (i.
e. at start of services, prior to authorization request) QUALIFICATIONS: Minimum of a Master's degree in Applied Behavior Analysis Certified and maintain credentialing with the Behavior Analyst Certification Board as a BCBA in good standing Holds and maintains applicable state-level credentialing for practicing BCBAs in good standing Kentucky and Arizona applicants require an LBA (License Behavior Analyst)Ohio applicants require a COBA (Certified Ohio Behavior Analyst)Meets BACB (Behavior Analyst Certification Board) supervision requirements Must have experience performing or assisting in the following BCBA responsibilities: conducting skills backssment (i.
e. VB-MAPP, ABLLS-R, AFLS, PEAK), conducting functional behavior backssments and/or functional analyses, program writing, data analysis, and creating behavior intervention plans Clinical expertise in the areas of ABA, autism, child development, and training Excellent written and oral communication skills Ability to take initiative, work independently, and demonstrate excellent time management skills Demonstrated leadership skills and relationship management Culturally aware Self-development OTHER REQUIREMENTS: Maintain a negative Tuberculosis screening according to the CDCObtain and possess and maintain current CPR/First Aid certification and re-certification every 2 years Successful completion and maintenance of the Hopebridge preferred physical management training program Maintain a clear criminal record PHYSICAL DEMANDS: Must have full physical dexterity/agility or be able to independently position self and perform all movements required (bending, kneeling, computer typing, standing, fetching documents from file cabinets).
Must have sufficient corrected or uncorrected vision to carry out all duties and responsibilities.
Need to be able to lift and carry pediatric population (up to 50 lbs). WORK ENVIRONMENT: Work is performed in an office and clinical environment. Work may be stressful at times due to a busy office or center environment with patients. Interaction with others is constant and interruptive. BENEFITS: Bonus Potential Full-Benefits2 weeks vacation7 paid holidays,
is seeking a motivated, career and customer-oriented Network Administrator III to join our team in Albany, GA. Responsibilities may include, but are not limited to: The Network Administrator III maintains multiple networks ranging from unclassified to various classified networks.
They manage network infrastructure devices, push policy rules, use software-defined network systems, and configure access control lists (ACL). They conduct system troubleshooting, backup, and recovery, maintaining infrastructure availability and providing documentation. Additionally, they provide technically focused research, analysis, and reporting of findings and requirements. They ensure systems' levels of
networking operations expectations are maintained or exceeded. They assist with developing and maintaining any networking lifecycle resource requirements. They create or manage any networking reporting, technical SOPs, and training as needed.
The Network Administrator III supervises, and mentors subordinate project and Team Man Tech staff. Required Qualifications: Bachelor’s degree in an IT- related discipline and at least five (5) years of position specific relevant experience Must be a United States Citizen Do D 8570.01-m IAT Level-II Certification required Security Clearance Requirements: Top Secret Clearance Physical Requirement: Must be able to be in a stationary position for more
than 50% of the time. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U. S. -person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Man Tech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, interaction, religion, age, interactionual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please contact Man Tech's Corporate EEO Department at (703) 218-xyz X. Man Tech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Man Tech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. Man Tech does not accept resumes from unsolicited recruiting firms.
We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http: ///careers/Pages/careers. aspx as a result of your disability. To request an accommodation please click xyz X@ and provide your name and contact information. For more details: jobs-search. org/technology_albany-c428348/network-administrator-iii-security-clearance-required-albany_i1970248033
and customer-oriented Database Engineer/Administrator III to join our team in the Albany, GA. Description: The Database Engineer/Administrator III is a senior-level position that involves designing, developing, supporting, and maintaining the organization’s database systems, including hardware, software, and network components.
Responsibilities are to implement and manage vendor or open source database software; code, monitor, and tune database objects for optimal performance; perform capacity planning, usage forecasting, and in-depth technical review; provide future-looking and day-to-day database administrations support as needed; make recommendations on technical direction; extract
and/or load data; set up cybersecurity measures; ensure all hardware and software are updated; authenticate data; monitor the performance of hardware and software; configure servers and databases; preserve data integrity; ethically handle private data, such as financial and/or healthcare data; and troubleshoot and provide technical support to database system users.
The Database Engineer/Administrator III supervises, and mentors subordinate project and Team Man Tech staff. Basic Qualifications: Bachelor’s degree with nine (9) years of experience. (Can be substituted for a HS diploma with 13 years of experience or an Associate’s degree with 11 years of experience. ) 5 years of position-specific
relevant experience. Do D 8570.01-m IAT Level-II Certification.
Preferred Qualifications: Bachelor’s degree in software development or related discipline. 4 years of experience in an Agile development environment. Do D 8570.01-m IAT Level III Certification. Clearance Requirements: The ability to obtain and maintain a Top-Secret Clearance is required prior to starting this position. Must be a US Citizen. Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U. S. -person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Man Tech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, interaction, religion, age, interactionual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please contact Man Tech's Corporate EEO Department at (703) 218-xyz X. Man Tech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Man Tech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies.
Man Tech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http: ///careers/Pages/careers. aspx as a result of your disability. To request an accommodation please click xyz X@ and provide your name and contact information. For more details: jobs-search. org/finance_albany-c428348/database-engineeradministrator-iii-security-clearance-required-albany_i1971182558
is seeking a motivated, career and customer-oriented Network Engineer III to join our team in Albany, GA. Responsibilities may include, but are not limited to: The Network Engineer III plans, designs, and maintains connectivity of enterprise network assets to ensure compliance and secure operations on Classified networks (SIPR, NIPR, JWICS), collaborating with stakeholders to address connectivity requirements and implement necessary configurations to facilitate efficient and secure data transmission.
They ensure all network switches and routers are operational, properly configured, and compliant with DISA STIG requirements and perform regular maintenance, updates, and troubleshooting
of network switches to ensure optimal performance. They configure, maintain, and monitor firewall, intrusion protection, intrusion detection systems, and Cisco Identity Services Engine (ISE) for network access control and authentication in accordance with ATO requirements, cybersecurity policies, and standards.
They implement the necessary security measures to protect specialized systems and networks from unauthorized access and cyber threats and support the planning and implementation of enterprise service connections between networks, systems, and applications across domains. They facilitate connections for auditing, authentication, secure cloud computing architecture (SCCA), and Cross
Domain Solutions and Guards, ensuring compliance with relevant regulations and standards; collaborate with ISSOs and the ISSM in the Risk Management Framework (RMF) process; and provide inputs and documentation using designated templates and tools (e.
g. Microsoft Office, Info Path, Visio, etc. ) to support the security backssment and authorization of TAC systems. They are familiar with Service Now or similar ticketing systems as well as the ITIL framework and service delivery concepts. The Network Engineer III is a senior role with extensive experience managing Classified enterprise networks. The Network Engineer III supervises, and mentors subordinate project and Team Man Tech staff.
Required Qualifications: Bachelor’s degree in an IT- related discipline and at least five (5) years of position specific relevant experience Must be a United States Citizen Do D 8570.01-m IAT Level-II Certification required Security Clearance Requirement: Top Secret Clearance required Physical Requirement: Must be able to be in a stationary position for more than 50% of the time. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U. S. -person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Man Tech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, interaction, religion, age, interactionual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please contact Man Tech's Corporate EEO Department at (703) 218-xyz X. Man Tech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Man Tech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. Man Tech does not accept resumes from unsolicited recruiting firms.
We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http: ///careers/Pages/careers. aspx as a result of your disability. To request an accommodation please click xyz X@ and provide your name and contact information. For more details: jobs-search. org/architecture-construction_albany-c428348/network-engineer-iii-security-clearance-required-albany_i1971739352
web systems installation, configuration and management of Apache, Internet Information Systems (IIS), Apache Tomcat, Microsoft Office Share Point Services (MOSS), Lightweight Directory Access Protocol (LDAP), and similar web systems IAW Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG).
Support the following operating systems and network components: Red Hat LINUX, Windows, VMWare, network switches, and similar virtual/cloud switching technologies. Provide connectivity from application servers to data storage, including network devices such as network switches/routers, Network Attached Storage (NAS), SAN/v SAN, and NFS. Integrate operating system
software to web services, application software, business applications, database management systems, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices.
Design, manage, implement, and configure logical units' numbers, file systems, disks, zones, and other storage medial on various storage devices in a RAID. Required Knowledge, Skills and Abilities (KSA) Web and OS Management Installing and upgrading network monitoring tools, software, and agents. Monitoring network performance, where applicable and make recommendations to modify configuration to improve performance. Communicating network performance issues
to MCCOG/DISA in supporting CONUS/OCONUS and deployed customers to resolve latency issues.
Completing firewall modification requests in support of ensuring network connectivity. Providing recommendations to government personnel in network design, implementation, and modifications for legacy systems. Providing support to unclassified systems. Integrating web services to OS, application software, DBMS(s), business applications, monitor agents, risk mitigation agents, backup/recovery agents, network devices, Virtual/Cloud Services, and storage devices. Performing all levels of analysis of OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, Virtual/Cloud Services, and storage devices, as well as assisting and testing disaster recovery (DR) and continuity of operations plans (COOP) and projects.
Interpreting error codes generated by log and system files from DBMS(s), OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices. Recommending and implementing hardware, software, database, virtual/cloud, or network solutions to resolve problems. Evaluating indicators from hardware or network devices and consistently implement a permanent resolution.
Analyzing file systems and storage zones to resolve issues. Creating/modifying/updating/closing trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution. Documenting procedures for Web and OS management and tasks utilizing smartbooks, Standard Operating Procedures, Work Instructions, and other relevant documentation process; provide metrics and reports that show Web and OS are accessible and functional. Implement Do D, DON, and Marine Corps mandated upgrades and security patches to include quarterly Critical Patch Updates and Patch Set Updates.
OS Analysis/Problem Resolution Duties Perform all levels of analysis (simple to complex) of operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Interpret error codes generated by log and system files from database management systems, operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Recommend and implement hardware, software, database, or network solutions to resolve problems.
Evaluate indicators from hardware or network devices and consistently implement a permanent resolution, where possible. Analyze logical unit numbers, file systems, and storage zones to resolve issues. Create/modify/update/close trouble tickets and work orders via a customer service solution such as Remedy. OS Performance Monitoring/Management Install, configure, upgrade, and manage performance-monitoring software to a variety of operating systems, file systems, network devices, storage devices, system processes, application software, and business.
Recommend/propose performance metrics and standard operating procedures to assist in providing faster, accurate, and reliable services across the entire operational environment. Perform all levels of analysis (simple to complex) and interpret error codes generated by log and system files of operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Support includes, but is not limited to: Working with other departments/customers to evaluate indicators from hardware or network devices as required to analyze performance issues and determine problem resolution, where possible.
Recommending and implementing hardware, software, database, or network solutions to resolve problems. Analyzing logical units' numbers, file systems, and storage zones to resolve issues. Creating and maintaining a software library to include, but not limited to, master copies of software, standard operating procedures, and other documents, as identified. Communicating with internal/external parties to provide update status, analyze simple to complex problems, and determine possible solutions to technical and procedural issues that may arise.
Documenting procedures for all administration, management, recovery, startup and shut down, interconnectivity, certificates, remediation, and tasks. Creating/modifying/updating/closing trouble tickets and work orders via a customer service solution such as Remedy. Windows OS Administration - Applications and Systems Management Integrate operating system software to web services, application software, business applications, database management systems, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices.
Integrate web services to operating systems, application software, database management systems, business applications, monitor agents, risk mitigation agents, backup/recovery agents, network devices and, storage devices. Integrate application software to operating systems, database management, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Integrate database management systems to operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices.
Design, manage, implement and configure logical units' numbers, file systems, disks, zones, and other storage medial on various storage devices in a RAID. Perform general analysis/problem resolution and performance monitoring/management as while performing the windows operating system administrator - applications and systems management duties. Support includes but is not limited to: Installing, maintaining, configuring Windows Operating System Administrator - Applications and Systems Management Performing analysis to assist in developing the proper environments, and load testing using approved tools.
Analyzing system logs to determine the cause of problem(s) and to implement a solution to resolve problem(s) using approved analytical tools. Interfacing closely with the Enterprise Backup and Recovery Support team such as allocating/de- allocating data, operating, managing, troubleshooting, and working with the SAN Engineer to ensure that the data is protected and report on data storage events and conditions to management and/or Enterprise Backup and Recovery. Enterprise Backup and Recovery Implement an enterprise backup and recovery process using Cohesity and similar backup tools and software; implement backup policies to include OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices and storage devices; execute all levels of recovery procedures (simple to complex) ranging from data files, OS(s), business applications, monitoring agents, risk mitigation agents, network configurations, and storage configuration.
Maintain accurate library and documentation of storage media. Implement backup policies as documented by standard service level agreements as well as assisting and testing DR and COOP. Construct LUN(s), file systems and zones to support backup of OS(s), business applications, DBMS(s), file systems, data files, user files, network devices, and storage devices.
Assist and provide support to other team members and projects. Create/modify/update/close trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry Minimum Training, Education, and Certifications BS & 10 - 15 years experience 8570 IAT ii Certification (EG: Sec +) Must have Computing Environment (CE) certification in Microsoft Windows Server Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
system architecture to ensure sufficient capacity and availability, allocate file system space on client/application servers, and storage devices to include, but not limited to; NFS, NAS, v SAN, and SAN, reallocate storage space across physical or virtual file systems, and logical storage units/volumes; participate in the planning, implementation and monitoring of storage capacities, to include or create all required documentation.
Required Knowledge, Skills and Abilities (KSA) Implement an enterprise backup and recovery process using Cohesity and similar backup tools and software; implement backup policies to include OS(s), business applications, monitoring agents, risk mitigation agents,
backup/recovery agents, network devices and storage devices; execute all levels of recovery procedures (simple to complex) ranging from data files, OS(s), business applications, monitoring agents, risk mitigation agents, network configurations, and storage configuration.
Maintaining accurate library and documentation of storage media. Implementing backup policies as documented by standard service level agreements as well as assisting and testing DR and COOP. Constructing LUN(s), file systems and zones to support backup of OS(s), business applications, DBMS(s), file systems, data files, user files, network devices, and storage devices. Assisting and providing support to other team members
and projects. Creating/modifying/updating/closing trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution.
Modifying available storage to ensure maximum limits are not exceeded. Planning and executing storage implementation plans to support development, test, and production environments to include associated drawings, communication charts, IP tables, and narratives. Engineering and implementing solutions to resolve storage issues or support new storage requirements, prior to occurrence. Managing available storage. Recovering lost data efficiently. Assisting in the development/modification of procedures to assist in effectively managing storage.
Participating in the planning, implementation and monitoring of project plans to include preparing cybersecurity documentation. Reviewing and improving on existing systems, making use of new technologies and methodologies to seek continual improvement for existing systems as well as assisting and testing DR and COOP. Providing high-level guidance and direction on project work and making sure that new projects fit in within an overall strategic vision. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry The Open Group Architecture Framework (TOGAF) and/or Department of Defense Architecture Framework (Do DAF) Minimum Training, Education, and Certifications BS & 10 - 15 years experience 8570 IAT ii Certification (EG: Sec +) Experience with NFS, NAS, v SAN, and SAN, and Cohesity backup solutions Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
2 service desk support assistance to ensure that the Service Desk Branch operates as a Single Point of Entry (SPOE) environment, in accordance with MARCORLOGCOM G6 Director memorandum direction, to provide IT support. Required Knowledge, Skills and Abilities (KSA) Assist the government in the day-to-day operations of the service desk, this assistance includes: Providing service desk function, incident management, and account management support in accordance with ITIL and other industry standard best practices for applications, servers and database tools assigned to the service desk.
Performing account management, performance monitoring, metrics reporting, and gathering data and generating
reports using available tools (e. g. IT Service Management (ITSM) and Microsoft Office Suite). Responding to new and old trouble tickets (TT) based on Service Desk Branch assigned priority outline.
Diagnosing problems through discussions with users; includes problem recognition, research, isolation and resolution steps. Escalating incidents to upper Tier IT support, as required. Appling all of ITIL's best business processes and service desk functions with expertise knowledge through the lifecycle of processing incidents. Processing ITIL foundations certified upon arrival or have ITIL Foundations Certification within 60 calendar days of hire. Overseeing all avenues for receipt of incident
requests: email, Service Desk Tool, telephone, fax, and walk-ins.
Recording incidents in established timeframe from time of receipt. Ensuring all phases of service desk support and progression of incidents are properly coordinated, monitored, logged, tracked and resolved appropriately. Pursuing activity statuses of incidents from the IT support technicians with meaningful information such as analysis, actions, progressions, and estimated time of resolution. Performing cold calls (calls to customers who have not contacted the Service Desk) to inform customers with current meaningful incident statuses. Providing meaningful statuses to customers who contact the Service Desk for current updates of incidents.
Providing daily open incident reports to division managers. Providing monthly service desk metrics reports NLT the first day of each month. Identifying and understanding customer requirements (e. g. knowing what questions to ask to better characterize the incident or service request). Ensuring customer contact information is recorded accurately and updated in the ITSM Tool for proper communication and metrics reporting. Acting as a liaison between customers and IT support staff to assist with issue resolution and to serve as the Single Point of Entry (SPOE) for IT support.
Identifying proactively and reporting trends and potential problems to management. Monitoring daily the availability and accessibility of local resources used at the Service Desk (including basic monitoring of the environment, such as, checking if the internet is up; checking if the mainframe is up; ensuring outlook is functioning properly, Service Desk Tool is up and functioning properly, as well as applications and databases activity and connectivity). Resolving and closing Tier 1 incidents and service requests in accordance with organizational Service Level Agreements (SLAs).
Perform and record initial troubleshooting in incident prior to escalating for upper tier support. Identifying requests to be resolved by the IT Support staff or MCEN helpdesk. Identifying and processing change requests according to ITIL adopted practices. Providing accurate information in management reports. Notify appropriate support personnel and management of critical alerts and record incidents in the Service Desk Tool database. Ensuring compliance with Marine Corps orders, directives and methodologies in the area of Cyber Security, including completion of Cyber Awareness training for new employees.
Ensure service desk tickets are created in accordance with Service Desk Branch standard operating procedures and work instructions. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry Minimum Training, Education, and Certifications AS & 4 - 9 years experience 8570 IAT ii Certification (EG: Sec +) Must have ITIL V4 Foundation Be proficient in developing and generating reports upon request using Remedy Reporting Tools and understand IT administration and project management.
Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
