Location: Boston, GA
for the health of patients, families, and communities. The Nurse Specialist (T1) acts as a clinical leader with the primary goal of continuous improvement of patient outcomes and safe nursing practice. Partners with the Nursing Director in leading the professional practice at BIDMC.
Maintains current professional knowledge/competencies and contributes to the advancement of nursing practice at the unit, system, local, and/or national level. Training, evaluation and competencies for this role are overseen by a Nurse Leader to the department. Job Description: Essential Responsibilities: Acts as a clinical leader who supports the development of staff utilizing the latest evidence-based practice
relative to safe, cost-effective, and optimal nursing care. Collaborates with the multidisciplinary team to integrate the holistic nursing approach into a comprehensive plan of care for the patient/family.
Identifies and prioritizes nursing care needs for a select population of patients/families. Develops and implements care conferences or programs for individual patients or populations of patients. Designs and evaluates innovative educational programs for patients/families, the community, and other healthcare providers. Creates and updates nursing policies, protocols, and procedures using evidence-based data to develop nurse-sensitive indicators in order to achieve positive outcomes.
Collaborates with nurse specialists, unit based educators, and nursing directors on the creation and implementation of orientation, clinical competencies, and other clinical educational program development.
Mentors nurses in the acquisition of new skills, the effective incorporation of evidence into practice, and in career development. Participates in the identification, selection, implementation and evaluation of products and equipment. Collaborates with nursing colleagues and other health care professionals in conducting research and publishing scholarly works, representing BIDMC, locally and nationally. Required Qualifications: Master's degree in Nursing required.
License Registered Nurse required American Heart Association - Basic Life support Certificate required.3-5 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, Power Point or Access. Preferred Qualifications: Five years of successful work experience in nursing with two years in a specialty area. Current Clinical Nurse Specialist certification. Current Clinical Nurse Specialist (CNS) license to practice in Massachusetts. Advanced Cardiac Life Support (ACLS) certification.
Competencies: Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas.
Results have significant implications for the management and operations of the organization. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal: Birth to 6 months, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. FLSA Status: Exempt As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. For more details: jobs-search.
org/information-technology_boston-c428102/hem-onc-nurse-specialist-ambulatory-boston_i1959776218
on a spirit of inquiry-an environment that reflects a diverse, inclusive, and culturally competent workforce representative of the patient-focused values of this institution. The Case Manager, as a member of the health care team, collaborates to enhance the delivery of patient care services along the continuum of care.
The Case Manager meets patient's needs efficiently and expeditiously by continuously improving the patient's experience, helping to ensure the institutional standards of high-quality patient care, reducing cost, and ensuring reimbursement. Through broad knowledge of clinical care and systems management, the case manager evaluates, predicts, and facilitates the trajectory
of patient care. The case manager employs a collaborative process of backssment, planning, implementation, care coordination, monitoring, advocacy, and evaluation to meet the individual's health care needs.
We currently have exciting opportunities for RNs to work in the Case Management department. Ideally, we are looking for full-time staff with one weekend per month rotation. The Case Management Department provides an in-depth orientation and onboarding program. We also have an innovative " Novice to Expert" program. MGH has a Clinical Recognition Program which provides a path to formally recognize clinical staff for their expertise in caring for patients and families. Case
Managers are supported by strong leaders, subject matter expert colleagues, and case management resource specialists.
We are truly a team! Massachusetts RN license required Minimum 2 years in a Medical/Surgical setting required Case Manager certificate preferred Bachelor's degree preferred Acute hospital experience preferred Strong backssment and problem-solving skills Ability to work independently with minimal supervision Goal oriented and accountable Demonstrated organizational skills Demonstrated ability to work in a complex setting Ability to work in an interdisciplinary team-based environment Strong oral and written communication skills We offer a variety a comprehensive benefits packages to eligible employees such as: Medical, Dental and Vision insurance Tuition Reimbursement Generous paid time off Subsidized MBTA pass (50% discount)Resources for childcare and emergency backup care Hospital paid retirement plan and tax-sheltered annuity plan Employee " Perks" - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events.
Every role has an impact on our patients' lives. You can make a difference. We are looking for dedicated Case Managers like you to be a part of our team. Massachusetts RN license required Minimum 2 years in a Medical/Surgical setting required Case Manager certificate preferred Bachelor's degree preferred Acute hospital experience preferred Strong backssment and problem-solving skills Ability to work independently with minimal supervision Goal oriented and accountable Demonstrated organizational skills Demonstrated ability to work in a complex setting Ability to work in an interdisciplinary team-based environment Strong oral and written communication skills For more details: jobs-search.
org/information-technology_boston-c428102/rn-case-manager-inpatient-boston_i1959776856
is seeking a motivated, career and customer-oriented Network Administrator III to join our team in Albany, GA. Responsibilities may include, but are not limited to: The Network Administrator III maintains multiple networks ranging from unclassified to various classified networks.
They manage network infrastructure devices, push policy rules, use software-defined network systems, and configure access control lists (ACL). They conduct system troubleshooting, backup, and recovery, maintaining infrastructure availability and providing documentation. Additionally, they provide technically focused research, analysis, and reporting of findings and requirements. They ensure systems' levels of
networking operations expectations are maintained or exceeded. They assist with developing and maintaining any networking lifecycle resource requirements. They create or manage any networking reporting, technical SOPs, and training as needed.
The Network Administrator III supervises, and mentors subordinate project and Team Man Tech staff. Required Qualifications: Bachelor’s degree in an IT- related discipline and at least five (5) years of position specific relevant experience Must be a United States Citizen Do D 8570.01-m IAT Level-II Certification required Security Clearance Requirements: Top Secret Clearance Physical Requirement: Must be able to be in a stationary position for more
than 50% of the time. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U. S. -person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Man Tech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, interaction, religion, age, interactionual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please contact Man Tech's Corporate EEO Department at (703) 218-xyz X. Man Tech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Man Tech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. Man Tech does not accept resumes from unsolicited recruiting firms.
We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http: ///careers/Pages/careers. aspx as a result of your disability. To request an accommodation please click xyz X@ and provide your name and contact information. For more details: jobs-search. org/technology_albany-c428348/network-administrator-iii-security-clearance-required-albany_i1970248033
and customer-oriented Database Engineer/Administrator III to join our team in the Albany, GA. Description: The Database Engineer/Administrator III is a senior-level position that involves designing, developing, supporting, and maintaining the organization’s database systems, including hardware, software, and network components.
Responsibilities are to implement and manage vendor or open source database software; code, monitor, and tune database objects for optimal performance; perform capacity planning, usage forecasting, and in-depth technical review; provide future-looking and day-to-day database administrations support as needed; make recommendations on technical direction; extract
and/or load data; set up cybersecurity measures; ensure all hardware and software are updated; authenticate data; monitor the performance of hardware and software; configure servers and databases; preserve data integrity; ethically handle private data, such as financial and/or healthcare data; and troubleshoot and provide technical support to database system users.
The Database Engineer/Administrator III supervises, and mentors subordinate project and Team Man Tech staff. Basic Qualifications: Bachelor’s degree with nine (9) years of experience. (Can be substituted for a HS diploma with 13 years of experience or an Associate’s degree with 11 years of experience. ) 5 years of position-specific
relevant experience. Do D 8570.01-m IAT Level-II Certification.
Preferred Qualifications: Bachelor’s degree in software development or related discipline. 4 years of experience in an Agile development environment. Do D 8570.01-m IAT Level III Certification. Clearance Requirements: The ability to obtain and maintain a Top-Secret Clearance is required prior to starting this position. Must be a US Citizen. Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U. S. -person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Man Tech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, interaction, religion, age, interactionual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please contact Man Tech's Corporate EEO Department at (703) 218-xyz X. Man Tech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Man Tech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies.
Man Tech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http: ///careers/Pages/careers. aspx as a result of your disability. To request an accommodation please click xyz X@ and provide your name and contact information. For more details: jobs-search. org/finance_albany-c428348/database-engineeradministrator-iii-security-clearance-required-albany_i1971182558
is seeking a motivated, career and customer-oriented Network Engineer III to join our team in Albany, GA. Responsibilities may include, but are not limited to: The Network Engineer III plans, designs, and maintains connectivity of enterprise network assets to ensure compliance and secure operations on Classified networks (SIPR, NIPR, JWICS), collaborating with stakeholders to address connectivity requirements and implement necessary configurations to facilitate efficient and secure data transmission.
They ensure all network switches and routers are operational, properly configured, and compliant with DISA STIG requirements and perform regular maintenance, updates, and troubleshooting
of network switches to ensure optimal performance. They configure, maintain, and monitor firewall, intrusion protection, intrusion detection systems, and Cisco Identity Services Engine (ISE) for network access control and authentication in accordance with ATO requirements, cybersecurity policies, and standards.
They implement the necessary security measures to protect specialized systems and networks from unauthorized access and cyber threats and support the planning and implementation of enterprise service connections between networks, systems, and applications across domains. They facilitate connections for auditing, authentication, secure cloud computing architecture (SCCA), and Cross
Domain Solutions and Guards, ensuring compliance with relevant regulations and standards; collaborate with ISSOs and the ISSM in the Risk Management Framework (RMF) process; and provide inputs and documentation using designated templates and tools (e.
g. Microsoft Office, Info Path, Visio, etc. ) to support the security backssment and authorization of TAC systems. They are familiar with Service Now or similar ticketing systems as well as the ITIL framework and service delivery concepts. The Network Engineer III is a senior role with extensive experience managing Classified enterprise networks. The Network Engineer III supervises, and mentors subordinate project and Team Man Tech staff.
Required Qualifications: Bachelor’s degree in an IT- related discipline and at least five (5) years of position specific relevant experience Must be a United States Citizen Do D 8570.01-m IAT Level-II Certification required Security Clearance Requirement: Top Secret Clearance required Physical Requirement: Must be able to be in a stationary position for more than 50% of the time. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U. S. -person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Man Tech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, interaction, religion, age, interactionual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please contact Man Tech's Corporate EEO Department at (703) 218-xyz X. Man Tech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Man Tech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. Man Tech does not accept resumes from unsolicited recruiting firms.
We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http: ///careers/Pages/careers. aspx as a result of your disability. To request an accommodation please click xyz X@ and provide your name and contact information. For more details: jobs-search. org/architecture-construction_albany-c428348/network-engineer-iii-security-clearance-required-albany_i1971739352
web systems installation, configuration and management of Apache, Internet Information Systems (IIS), Apache Tomcat, Microsoft Office Share Point Services (MOSS), Lightweight Directory Access Protocol (LDAP), and similar web systems IAW Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG).
Support the following operating systems and network components: Red Hat LINUX, Windows, VMWare, network switches, and similar virtual/cloud switching technologies. Provide connectivity from application servers to data storage, including network devices such as network switches/routers, Network Attached Storage (NAS), SAN/v SAN, and NFS. Integrate operating system
software to web services, application software, business applications, database management systems, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices.
Design, manage, implement, and configure logical units' numbers, file systems, disks, zones, and other storage medial on various storage devices in a RAID. Required Knowledge, Skills and Abilities (KSA) Web and OS Management Installing and upgrading network monitoring tools, software, and agents. Monitoring network performance, where applicable and make recommendations to modify configuration to improve performance. Communicating network performance issues
to MCCOG/DISA in supporting CONUS/OCONUS and deployed customers to resolve latency issues.
Completing firewall modification requests in support of ensuring network connectivity. Providing recommendations to government personnel in network design, implementation, and modifications for legacy systems. Providing support to unclassified systems. Integrating web services to OS, application software, DBMS(s), business applications, monitor agents, risk mitigation agents, backup/recovery agents, network devices, Virtual/Cloud Services, and storage devices. Performing all levels of analysis of OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, Virtual/Cloud Services, and storage devices, as well as assisting and testing disaster recovery (DR) and continuity of operations plans (COOP) and projects.
Interpreting error codes generated by log and system files from DBMS(s), OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices. Recommending and implementing hardware, software, database, virtual/cloud, or network solutions to resolve problems. Evaluating indicators from hardware or network devices and consistently implement a permanent resolution.
Analyzing file systems and storage zones to resolve issues. Creating/modifying/updating/closing trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution. Documenting procedures for Web and OS management and tasks utilizing smartbooks, Standard Operating Procedures, Work Instructions, and other relevant documentation process; provide metrics and reports that show Web and OS are accessible and functional. Implement Do D, DON, and Marine Corps mandated upgrades and security patches to include quarterly Critical Patch Updates and Patch Set Updates.
OS Analysis/Problem Resolution Duties Perform all levels of analysis (simple to complex) of operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Interpret error codes generated by log and system files from database management systems, operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Recommend and implement hardware, software, database, or network solutions to resolve problems.
Evaluate indicators from hardware or network devices and consistently implement a permanent resolution, where possible. Analyze logical unit numbers, file systems, and storage zones to resolve issues. Create/modify/update/close trouble tickets and work orders via a customer service solution such as Remedy. OS Performance Monitoring/Management Install, configure, upgrade, and manage performance-monitoring software to a variety of operating systems, file systems, network devices, storage devices, system processes, application software, and business.
Recommend/propose performance metrics and standard operating procedures to assist in providing faster, accurate, and reliable services across the entire operational environment. Perform all levels of analysis (simple to complex) and interpret error codes generated by log and system files of operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Support includes, but is not limited to: Working with other departments/customers to evaluate indicators from hardware or network devices as required to analyze performance issues and determine problem resolution, where possible.
Recommending and implementing hardware, software, database, or network solutions to resolve problems. Analyzing logical units' numbers, file systems, and storage zones to resolve issues. Creating and maintaining a software library to include, but not limited to, master copies of software, standard operating procedures, and other documents, as identified. Communicating with internal/external parties to provide update status, analyze simple to complex problems, and determine possible solutions to technical and procedural issues that may arise.
Documenting procedures for all administration, management, recovery, startup and shut down, interconnectivity, certificates, remediation, and tasks. Creating/modifying/updating/closing trouble tickets and work orders via a customer service solution such as Remedy. Windows OS Administration - Applications and Systems Management Integrate operating system software to web services, application software, business applications, database management systems, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices.
Integrate web services to operating systems, application software, database management systems, business applications, monitor agents, risk mitigation agents, backup/recovery agents, network devices and, storage devices. Integrate application software to operating systems, database management, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Integrate database management systems to operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices.
Design, manage, implement and configure logical units' numbers, file systems, disks, zones, and other storage medial on various storage devices in a RAID. Perform general analysis/problem resolution and performance monitoring/management as while performing the windows operating system administrator - applications and systems management duties. Support includes but is not limited to: Installing, maintaining, configuring Windows Operating System Administrator - Applications and Systems Management Performing analysis to assist in developing the proper environments, and load testing using approved tools.
Analyzing system logs to determine the cause of problem(s) and to implement a solution to resolve problem(s) using approved analytical tools. Interfacing closely with the Enterprise Backup and Recovery Support team such as allocating/de- allocating data, operating, managing, troubleshooting, and working with the SAN Engineer to ensure that the data is protected and report on data storage events and conditions to management and/or Enterprise Backup and Recovery. Enterprise Backup and Recovery Implement an enterprise backup and recovery process using Cohesity and similar backup tools and software; implement backup policies to include OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices and storage devices; execute all levels of recovery procedures (simple to complex) ranging from data files, OS(s), business applications, monitoring agents, risk mitigation agents, network configurations, and storage configuration.
Maintain accurate library and documentation of storage media. Implement backup policies as documented by standard service level agreements as well as assisting and testing DR and COOP. Construct LUN(s), file systems and zones to support backup of OS(s), business applications, DBMS(s), file systems, data files, user files, network devices, and storage devices.
Assist and provide support to other team members and projects. Create/modify/update/close trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry Minimum Training, Education, and Certifications BS & 10 - 15 years experience 8570 IAT ii Certification (EG: Sec +) Must have Computing Environment (CE) certification in Microsoft Windows Server Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
system architecture to ensure sufficient capacity and availability, allocate file system space on client/application servers, and storage devices to include, but not limited to; NFS, NAS, v SAN, and SAN, reallocate storage space across physical or virtual file systems, and logical storage units/volumes; participate in the planning, implementation and monitoring of storage capacities, to include or create all required documentation.
Required Knowledge, Skills and Abilities (KSA) Implement an enterprise backup and recovery process using Cohesity and similar backup tools and software; implement backup policies to include OS(s), business applications, monitoring agents, risk mitigation agents,
backup/recovery agents, network devices and storage devices; execute all levels of recovery procedures (simple to complex) ranging from data files, OS(s), business applications, monitoring agents, risk mitigation agents, network configurations, and storage configuration.
Maintaining accurate library and documentation of storage media. Implementing backup policies as documented by standard service level agreements as well as assisting and testing DR and COOP. Constructing LUN(s), file systems and zones to support backup of OS(s), business applications, DBMS(s), file systems, data files, user files, network devices, and storage devices. Assisting and providing support to other team members
and projects. Creating/modifying/updating/closing trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution.
Modifying available storage to ensure maximum limits are not exceeded. Planning and executing storage implementation plans to support development, test, and production environments to include associated drawings, communication charts, IP tables, and narratives. Engineering and implementing solutions to resolve storage issues or support new storage requirements, prior to occurrence. Managing available storage. Recovering lost data efficiently. Assisting in the development/modification of procedures to assist in effectively managing storage.
Participating in the planning, implementation and monitoring of project plans to include preparing cybersecurity documentation. Reviewing and improving on existing systems, making use of new technologies and methodologies to seek continual improvement for existing systems as well as assisting and testing DR and COOP. Providing high-level guidance and direction on project work and making sure that new projects fit in within an overall strategic vision. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry The Open Group Architecture Framework (TOGAF) and/or Department of Defense Architecture Framework (Do DAF) Minimum Training, Education, and Certifications BS & 10 - 15 years experience 8570 IAT ii Certification (EG: Sec +) Experience with NFS, NAS, v SAN, and SAN, and Cohesity backup solutions Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
2 service desk support assistance to ensure that the Service Desk Branch operates as a Single Point of Entry (SPOE) environment, in accordance with MARCORLOGCOM G6 Director memorandum direction, to provide IT support. Required Knowledge, Skills and Abilities (KSA) Assist the government in the day-to-day operations of the service desk, this assistance includes: Providing service desk function, incident management, and account management support in accordance with ITIL and other industry standard best practices for applications, servers and database tools assigned to the service desk.
Performing account management, performance monitoring, metrics reporting, and gathering data and generating
reports using available tools (e. g. IT Service Management (ITSM) and Microsoft Office Suite). Responding to new and old trouble tickets (TT) based on Service Desk Branch assigned priority outline.
Diagnosing problems through discussions with users; includes problem recognition, research, isolation and resolution steps. Escalating incidents to upper Tier IT support, as required. Appling all of ITIL's best business processes and service desk functions with expertise knowledge through the lifecycle of processing incidents. Processing ITIL foundations certified upon arrival or have ITIL Foundations Certification within 60 calendar days of hire. Overseeing all avenues for receipt of incident
requests: email, Service Desk Tool, telephone, fax, and walk-ins.
Recording incidents in established timeframe from time of receipt. Ensuring all phases of service desk support and progression of incidents are properly coordinated, monitored, logged, tracked and resolved appropriately. Pursuing activity statuses of incidents from the IT support technicians with meaningful information such as analysis, actions, progressions, and estimated time of resolution. Performing cold calls (calls to customers who have not contacted the Service Desk) to inform customers with current meaningful incident statuses. Providing meaningful statuses to customers who contact the Service Desk for current updates of incidents.
Providing daily open incident reports to division managers. Providing monthly service desk metrics reports NLT the first day of each month. Identifying and understanding customer requirements (e. g. knowing what questions to ask to better characterize the incident or service request). Ensuring customer contact information is recorded accurately and updated in the ITSM Tool for proper communication and metrics reporting. Acting as a liaison between customers and IT support staff to assist with issue resolution and to serve as the Single Point of Entry (SPOE) for IT support.
Identifying proactively and reporting trends and potential problems to management. Monitoring daily the availability and accessibility of local resources used at the Service Desk (including basic monitoring of the environment, such as, checking if the internet is up; checking if the mainframe is up; ensuring outlook is functioning properly, Service Desk Tool is up and functioning properly, as well as applications and databases activity and connectivity). Resolving and closing Tier 1 incidents and service requests in accordance with organizational Service Level Agreements (SLAs).
Perform and record initial troubleshooting in incident prior to escalating for upper tier support. Identifying requests to be resolved by the IT Support staff or MCEN helpdesk. Identifying and processing change requests according to ITIL adopted practices. Providing accurate information in management reports. Notify appropriate support personnel and management of critical alerts and record incidents in the Service Desk Tool database. Ensuring compliance with Marine Corps orders, directives and methodologies in the area of Cyber Security, including completion of Cyber Awareness training for new employees.
Ensure service desk tickets are created in accordance with Service Desk Branch standard operating procedures and work instructions. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry Minimum Training, Education, and Certifications AS & 4 - 9 years experience 8570 IAT ii Certification (EG: Sec +) Must have ITIL V4 Foundation Be proficient in developing and generating reports upon request using Remedy Reporting Tools and understand IT administration and project management.
Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
