Location: Oxford, MI
Company: Kingsbury Country Day School
Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment. Escalates issues in accordance with escalation procedures. Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis.
May create technical and process documentation for trouble shooting purposes. Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages. Maintains current knowledge of core service offerings and Service Level Agreements (SLAs). Demonstrates
and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Education: Associate's Degree in a related field. Experience / Technical Requirements 1 year experience in the following: Troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge. Server/PC operating system support, specifically Windows XP, 7, Server 2003 and 2008, VPN connectivity, backup solutions, and networking knowledge.
Service Now (or similar ticketing system tool) and Nimsoft (or a similar IT monitoring system tool). Proficient use of all Microsoft products and operating systems. May consider an equivalent combination of education and experience. Certifications Relative and current certifications to technologies listed such as: Microsoft, Cisco or Comp TIA A+ / Comp TIA Network+ Other Skills and Abilities Strong troubleshooting and initiative skills. Client service focus and excellent interpersonal skills. Strong, clear communication skills - oral, written, and email.
Excels in ability to multi-task. Works independently with minimal supervision. Works well with team members and cross-departmentally. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company.
We do not discriminate on the basis of race, color, religion, national origin, gender, interactionual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
accurate designs and proposals for clients using Logicalis technologies, services, and methodologies. Conducts backssments, studies, and/or surveys to obtain data; analyzes data to advise and recommend solutions. Qualifies, from technical perspective, new business opportunities or requirements within existing and prospective clients to ensure alignment with target markets, portfolio, and delivery and lifecycle services capabilities.
Writes Statements of Work (SOWs) for Logicalis Professional Services. Designs and configures complex solution components. Proposes elements, configurations, and implementation details of solution. Prepares for and conducts client proof of concepts. Prepares
and performs product demonstrations. Broadens engagements with clients by promoting, defining, and positioning Logicalis services from entire portfolio as appropriate to client requirements.
Advises service delivery team to ensure successful implementation of solutions. Helps clients understand solution benefits. Interfaces with vendor and manufacturer teams. Provides product and/or solution training for Logicalis Sales teams and clients. Mentors Logicalis team members. Participates in increasingly complex client projects. Keeps abreast of latest solutions and services Logicalis offers. Establishes relationships with clients by demonstrating strong listening skills. Builds credibility
and trust by delivering what has been promised within established timeframes.
Participates in regional and national events and regional team meetings. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities.
Qualifications To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The requirements listed are representative of the knowledge, skills, and/or abilities required. We will make reasonable accommodations to enable individuals with disabilities to perform these functions. Education/Experience/Technical Requirements/Certifications Education Bachelor's degree in computer science, business, management disciplines, or related field. Experience / Technical Requirements 4 years in technical pre-sales role with experience in: Implementation planning, design and support of Cisco Networking and/or Unified Communications solutions.
Designing Cisco Data Center switching, routing and campus wireless solutions. Designing Cisco Security, Voice / Video Solutions. Cisco Commerce tools (CCW) and other solution design tools. Experience developing enterprise-wide solutions. Experience combining products and services into technology solutions that meet client's business needs. Experience in business case development. Consulting background focused on Cisco solutions. Cisco technical background - particularly around Core Route/Switch technologies.
Proficient use of all Microsoft Office applications. May consider an equivalent combination of education and experience. Certifications Cisco Certified Network Professional (CCNP) Other Skills or Abilities Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams. Excellent time and prioritization management; multitasks to accommodate requests from multiple customers and Logicalis Account Executives. Excellent problem solving, decision making, and analytical skills. Ability to manage complex projects.
Ability to communicate technical concepts in clear, easy-to-follow manner. Ability to translate client requirements into appropriate technology solutions that meet customer business needs. Ability to act quickly to changing environments. Ability to travel nationally to meet with clients. Participates proactively in own career development. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing duties of this Job, employee is constantly required to sit, talk, see, hear, and use hands and arms. Employees are frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. Employees must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities/duties required of personnel so classified. Logicalis is an Equal Opportunity Employer.
It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, interactionual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Provides support for Microsoft Office Products (Word, Excel, Power Point, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance.
Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with
the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications Education Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: 1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including: o Operating Systems: Windows 7, Windows 10o Office 365 Support o User creations/terminations (tasks/requests)o End-user self-service toolso Cloud support - multiple device data syncingo Service Now or other ticketing systems o Word, Excel, Power Point, Office365, Outlook, Lotus Notes, etc. o Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications. May consider an equivalent combination of education and experience. Certifications One or more of the following: Computing Technology Industry Association (Comp TIA) A+ Comp TIA Network+ Information Technology Infrastructure Library (ITIL) Foundations Computer Specialist Certification Help Desk Analyst Certification Other Skills and Abilities Strong technical and client interaction skills.
Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer.
It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, interactionual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
and development of customized solutions for Oracle Saa S applications. Essential Duties and Responsibilities Acts in functional lead capacity, responsible for implementing custom solutions for Oracle PDH, OCC, and OIC modules. Reviews, analyzes, and evaluates business systems and user needs, capturing requirements and use cases for both internal development and outsourcing to implementation partners.
Recommends, develops, and executes plans for custom work based on business requirements and acts as both functional advisor and developer. Prepares architecture and design documentation, develops application code, and performs delivery necessary to support business requirements. Prepares
and presents updates on projects to Project Management and Manager. Determines requirements by interviewing client personnel, reviewing documentation, and facilitating working sessions.
Creates and adapts business process models based on requirements. Maps industry trends and best practices to client's unique requirements and processes to determine applicable fit. Defines, architects and re-engineers business processes; presents solutions to senior management. Works with clients to develop testing scenarios and test scripts; leading teams in unit, integration, and acceptance testing. Performs gap analysis on between requirements, specifications, and outsourced custom work and holds
partner organizations accountable to quality and schedule.
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Education: Bachelor's Degree in Computer Science, Information Systems or Business or a related field. Experience / Technical Requirements 5 years of experience working with Oracle Commerce Cloud / ATG, including merchandising tools and developer skills (generally Java Script front end and Java components).
3 years of experience working with Oracle Product Data Hub, including custom configuration, rules development, and publishing controls. 1 year of experience working with Oracle Configure, Price, Quote (CPQ), including groovy and BML extensions; experience with integrations to Oracle CPQ and ERP/EBS applications for Order to Cash processes. Knowledgeable about Oracle applications functionality, tools, templates, and methods; able to setup system to meet desired business process and requirements. Familiarity with Oracle Integration Cloud product.
Business process analysis and redesign experience, strong business analysis skills, process mapping, business process redesign, and implementation. Possess strong developer skills, including various engineering methodologies: waterfall, agile, and scrum. Varying forms of experience with data scrubbing and preparation, including highly structured data in JSON, XML, and other formats. Experience in solution architecture and writing functional specifications, functional solution design, and perform technical development. Systems implementation skills: solution architecture, business process design and redesign, reengineering, requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support.
Strong business background, working knowledge of generally accepted best business practices. Ability to identify, backss, and mitigate relevant risks during project execution. Proficiency with all Microsoft Office applications especially Microsoft Project, Visio, Power Point, Excel, and Word. May consider an equivalent combination of education and experience. Certifications None Other Skills and Abilities Consulting skills: business analysis in variety of industries, able to articulate at C-level, self-motivated, team oriented, positive attitude with can-do, jump-right-in attitude.
High standard of organizational skills and strong attention to detail. Ability to travel (20%) if necessary. Excellent verbal and written communication skills, including presentation skills. Ability to multi-task between concurrent assignments, prioritize effectively, and work in fast paced organization; self-starter. Ability to document issues, actions, and procedures. Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow-through to completion of task or project.
Strong analytical and problem solving skills and experience applying these skills to resolution and to improve processes and technology. Excellent interpersonal skills; customer-oriented. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer.
It is our policy to employ people who are qualified due to education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate since race, color, religion, national origin, gender, interactionual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
