Senior Desktop Support Analyst

Detailed Information

LISTED SITE
  • Location: Rosemount, MN

  • Company: Flint Hills Resources

company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers, and families.

Our team champions innovation and excellence to help power modern life. What You Will Do Provide local, hands-on technical support and training for plant employees Troubleshoot and resolve IT hardware and software issues Set up and support workstations and peripheral devices (e. g. monitors, docking stations, etc.

) Set up and support Vo IP phones and conference room technologies Manage e-waste processes and maintain stock of commonly used IT hardware Occasionally install (rack/cable) servers and network switches Create and maintain processes, standards, KPIs, configurations, and documentation Build and maintain strong relationships with customers, peers, and suppliers Lead and participate in projects involving multiple capabilities, customers, and technology partners Have an opportunity to own internal products/services; contribute to vision and strategy development Work alongside multiple infrastructure teams (e.

g. network, server, cyber, etc. ), providing career path and development

opportunities Must be able to meet the physical and safety requirements for the role Must be able to work a standard set 9/80 schedule, starting at 7:00 a.

m. Willing and able to be in an on-call rotation and respond to calls 24/7 for critical situations Willingness to travel (up to 15%). Who You Are (Basic Qualifications) Experience supporting Windows OS environments Experience troubleshooting hardware and software related issues Experience providing direct (remote or in-person) technical support to customers Experience with using and supporting Microsoft 365 products and services, including Teams and Share Point. What Will Put You Ahead Experience installing and/or troubleshooting servers and network infrastructure (e.

g. switches, wireless access points, firewalls, etc. ) Experience using Service Now for tracking incidents and requests Experience using Microsoft SCCM and/or Microsoft Intune Experience with Power Shell scripting Experience managing accounts in Active Directory and/or Azure AD Experience in process control and/or industrial environments. Position is not eligible for VISA sponsorship At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http: ///doc/Everify. pdf

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experience. Our team also enjoys great benefits , including medical, dental, vision, life insurance, paid vacation, 9 paid holidays effective immediately, a 401(k), and a free onsite medical clinic. Additionally, we offer white uniforms and safety equipment.

Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading! ABOUT QUALITY PORK PROCESSORS Founded in 1989, we are a privately held meat processing company. We process and fabricate fresh pork in our food production factory as a co-packer with Hormel Foods. We consistently deliver the highest quality of food products while ensuring a safe work environment.

In fact, our company mission is to " safely process quality products as our team grows, protects, and represents our company values" With a workforce of over 1,300 people, we work hard to follow that mission.

Owners and staff members alike adhere to our core values of trust, respect, connection, and positivity. We are proud to have a very diverse staff. With one of the best safety records in the industry, we put the safety of our people first. As an organization, we strive to take good care of our people and provide them with a great place to work! ARE YOU A GOOD FIT? Ask yourself: Are you detail-oriented? Can you work independently? Do you have superb critical thinking abilities?

Would you like a job that gives you weekends off? If so, please consider applying for this IT tech position today!

YOUR LIFE AS AN IT SUPPORT TECHNICIAN This full-time IT tech position typically works at the factory Monday - Friday , aside from the night shifts. Enjoy your weekends off! As an IT Tech, you are the key to keeping the computer software and hardware for our food production factory running smoothly. You work to ensure the security and privacy of our systems. Some of your other duties include installing and configuring security systems, maintaining the timecard/door access systems (DSX), monitoring our computer and telephone system, troubleshooting issues, and backing up systems to the cloud.

With attention to detail, you work with file servers, web servers, network firewalls, and domain servers. While your technical and troubleshooting skills are important, your ability to maintain positive working relationships with others is equally important. You provide formal and informal training to users and outside vendors. They appreciate your assistance with maintaining records, manuals, computer inventory, and supplies. You carefully evaluate systems and make recommendations for improvement. You love the challenge and variety inherent in your job!

WHAT OUR EMPLOYEES LOVE: Highly competitive pay and referral bonuses A diverse workforce and family atmosphere Meeting new people Amazing benefits and job variety Raffles and prizes Flexible schedule options (overtime, weekends off, night shifts, etc) With our company values of trust, respect, connection, and positivity, it's no wonder so many employees love working here! WHAT WE NEED FROM YOU Associate degree 2+ years of experience working with information technology systems, technical computer support, or related experience Proficiency with Windows operating systems Ability to lift 50+ pounds Ability to climb ladders A four-year degree with a focus in computer science, information technology, or a related field is preferred but not required.

If you can meet these requirements and perform this IT tech job as described above, we would be happy to have you as part of our team! Location: 55912 Job Posted by Applicant Pro

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IT Support Specialist
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Medical Dental Vision Life insurance Paid vacation 9 paid holidays effective immediately A 401(k) A free onsite medical clinic White uniforms Safety equipment So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy!

Just fill out our initial mobile-friendly online application. We hope to meet you soon! DAY-TO-DAY This full-time tech support position typically works at the factory Monday - Friday, 6:00 am - 2:30 pm, with some flexibility. Enjoy your weekends off! In this information technology position, you are the key to keeping the computer software and hardware for our food production factory running smoothly. You work to ensure the security and

privacy of our systems. Some of your other duties include installing and configuring security systems, maintaining the timecard/door access systems (DSX), monitoring our computer and telephone system, troubleshooting issues, and backing up systems to the cloud.

With attention to detail, you work with file servers, web servers, network firewalls, and domain servers. While your technical and troubleshooting skills are important, your ability to maintain positive working relationships with others is equally important. You provide formal and informal training to users and outside vendors. They appreciate your assistance with maintaining records, manuals, computer inventory, and supplies.

You carefully evaluate systems and make recommendations for improvement.

You love the challenge and variety inherent in your job! ABOUT QUALITY PORK PROCESSORS Founded in 1989, we are a privately held meat processing company. We process and fabricate fresh pork in our food production factory as a co-packer with Hormel Foods. We consistently deliver the highest quality of food products while ensuring a safe work environment. In fact, our company mission is to " safely process quality products as our team grows, protects, and represents our company values" With a workforce of over 1,300 people, we work hard to follow that mission. Owners and staff members alike adhere to our core values of trust, respect, connection, and positivity.

We are proud to have a very diverse staff. With one of the best safety records in the industry, we put the safety of our people first. As an organization, we strive to take good care of our people and provide them with a great place to work! OUR IDEAL IT SUPPORT SPECIALIST Attentive to detail - able to see and recognize all details Critical thinker - can look outside the box Independent - able to provide quality work with or without supervision Superb problem solver - looks at a problem from all angles to find a solution Computer-savvy - familiar with information technology and able to provide solid tech support If this sounds like you, keep reading!

REQUIREMENTS FOR AN IT SUPPORT SPECIALIST Associate degree 3-5 years of experience working with information technology systems, technical computer support, or related experience Proficiency with Windows operating systems Ability to lift 50+ pounds Ability to climb ladders A four-year degree with a focus in computer science, information technology, or a related field is preferred but not required. If you meet the above requirements, we need you. Apply today to join our tech support team! Location: 55912 Job Posted by Applicant Pro