Location: Potsdam, NY
as the Learning Management System Administrator, you will be responsible for managing and optimizing our Moodle LMS to support the educational and training needs of our organization.
You will work closely with the IT team, instructional designers, and educators to ensure that the LMS effectively supports course delivery, user experience, and data management.
This position requires in-depth expertise in Moodle administration and Linux server management. The System Administrator reports to the Director of Network Services and Information Security. General Purpose: The Learning Management System Administrator exists to provide senior level leadership and extensive technical experience
and participate in the day-to-day implementation, administration and maintenance of the University’s learning management systems. Remote Workdays: This a full time position with up to 5 remote workdays per week.
Remote work available in the following States: Arizona, California, Colorado, Florida, Indiana, Missouri, New York, Pennsylvania, Tennessee, Texas, Virginia, Vermont, Wisconsin. Position Responsibilities: Administer, configure, and maintain the Moodle LMS, ensuring optimal performance and availability. - Manage user accounts, permissions, and course enrollments. Collaborate with instructional designers and educators to ensure the LMS meets the curriculum and training requirements.
Implement and maintain data backups, security, and access controls to protect user data and maintain system integrity.
Troubleshoot and resolve technical issues, including server, database, and application related problems. Monitor system performance, backss usage statistics, and generate reports for performance optimization. Keep abreast of Moodle updates and security patches, applying them as necessary. Assist in the planning and execution of system upgrades and migrations. Provide technical support and training to staff and faculty on LMS usage and best practices. Collaborate with IT colleagues to ensure seamless integration of the LMS with other systems and applications.
Stay up-to-date on industry trends and technologies related to e Learning and LMS platforms. Assist in the maintenance of data center infrastructure Provide expert-level technical leadership Participate in a 24x7 on-call system administrator rotation Leverage experience and judgment to accomplish goals with a minimal degree of supervision; exercises independent decision making as appropriate Provides project and personnel leadership, either formally or informally; may be required to supervise staff Health & Safety: All staff has a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions.
All staff is therefore required to adhere to the University’s Health, Safety, and Environmental Policy & Procedures. DISCLAIMER: The above statements are designed to indicate the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, skills, and qualifications required of personnel so classified Essential Skills: Proven experience in administering and maintaining Moodle-based Learning Management Systems (Canvas, Sakai, or other similar open-source LMS acceptable) Strong proficiency in Linux server administration Knowledge of e Learning standards (ie.
SCORM, LTI) In-depth knowledge of PHP, Maria DB, and Apache web server or similar technologies Familiarity with web technologies such as HTML, CSS, Java Script, and XML Experience with system monitoring and performance tuning Working knowledge of TCP/IP networking Strong problem-solving and troubleshooting skills Excellent communication and interpersonal skills Ability to work collaboratively with diverse teams Education: Minimal Qualifications: Completion of secondary education (high school) or equivalent Preferred Qualifications: Bachelor’s degree in Computer Science, Information Technology, Information Systems or related field Experience: Minimal Qualifications: Five to seven years of system administration Design, planning and implementation of at least one major system or service Project lead of the implementation of at least one major project or service Preferred Qualifications: More than ten years of system administration demonstrating increasing levels of responsibility and leadership Knowledge of digital accessibility and WCAG 2.1 AA requirements Direct management of one part time or full time technical staff member Project lead or manager on the implementation of multiple concurrent major projects or services Physical Demands: The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Special Instructions to Applicants: An equal opportunity/affirmative action employer, Clarkson actively seeks and encourages applications from minorities, women and people with disabilities.
All offers of employment are subject to the applicant successfully passing a background check (including, but not limited to, employment verification, educational and other credential verification, and criminal records). For more details: jobs-search. org/marketing_potsdam-c441159/learning-management-system-administrator-potsdam_i1972141075
development and personal growth for our team members including a clinical ladder, competitive pay and benefits, and support for continuing education. It's our way of investing in those who care. Back to Job Navigation (Overview) Responsibilities Job IDREQ_181190 FACILITYSt Lawrence Health LOCATIONBrasher Falls, New York View More of this Job Description HOW WE CARE FOR YOU At St.
Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community. Same Day pay through Daily Pay Paid vacation & holiday pay Medical, dental, vision,
hearing benefits SUMMARY The licensed practical nurse performing tasks and responsibilities within the framework of casefinding, health teaching, health counseling, and provision of supportive and restorative care under the direction of a licensed health care provider.
Canton-Potsdam Hospital is a warm and caring not-for-profit community healthcare facility that's certified for 94 beds. Our mission is to provide exceptional healthcare services to the community. Within our welcoming walls, you'll find a wide array of core programs in emergency medicine, acute care, hospitalist medicine, and critical care. But that's just the beginning. We're not just a hospital; we're a beacon of health
and wellness in the North Country. We proudly offer outpatient health services in Brasher Falls, Canton, Colton, Gouverneur, Massena, Norfolk, and Potsdam, NY.
STATUS: Full-Time LOCATION: Brasher Falls Clinic DEPARTMENT: Physician Practice Management SCHEDULE:8hr; Days ATTRIBUTES Required: Graduate of a practical nursing program. Displays knowledge of medications, their administration, and untoward effects. Preferred: Graduate of an accredited practical nursing program Required: Current, unrestricted New York State practical nursing license BLS certification within three months of employment Preferred: Not applicable Preferred: One year of post-licensure practice as a practical nurse RESPONSIBILITIES Collects patient data to be used by the licensed health care provider in the comprehensive care of the patient.
Obtains vital signs, allergies, current medications, medical history, social history, family history, and chief complaint, and documents them appropriately in the electronic medical record. Responsible to identify problems within the practice and communicates them to their manager. Assists in maintaining a clean and organized department to ensure a safe patient care environment. Supports all initiatives of the health care team and promotes excellence in customer service.
Works with PPM team to resolve clinical issues and identify opportunities for improvement Participates in ad hoc projects as assigned. Collaborates with PPM team to address daily operational issues and solves problems to comply with the delivery of quality patient care. Integrates CPH mission and core values within the sites. Works in collaboration with CPH and PPM Departments as warranted. Performs and documents direct patient and family centered care according to nursing standards of practice. Prepares charts for the providers in order to assure that the needed information is present on each chart before the patient is seen in the office.
Provides routine nursing care and treatment to patients under the direction of the licensed health care provider, collects specimens, performs medication reconciliation and administration, and assists providers with simple procedures. Supports and adheres to administrative and nursing service policies and procedures. Efficiently uses medical and clerical supplies in order to help effectively control practice expenses. Appropriately documents all treatments performed during patient encounters and adds the appropriate CPT code as required.
Collaborates professionally with all members of the health care model in the provision of patient care. Works with PPM team to comply with all established standards required under the accreditation standards of DNV. Is knowledgeable of state and federal health care standards, as appropriate. Adheres to CPH and PPM policies, procedures, guidelines, and protocols. Pay Range$23.69 - $34.71 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran ( Helping you succeed Discover all the ways Rochester Regional Health supports your professional development and personal growth. Clinical Ladder Nurses who advance on our clinical ladder receive a promotion at the bedside through growth in their skillset, a new title and monetary recognition up to $3.00/hour Pay Increases Certifications Nurses earn up to an additional $1.00/hour for each certification earned plus a $1,000 bonus for the first certification earned.
I began my healthcare career as a patient care technician while working towards my BSN. Rochester Regional Health offers a variety of opportunities for nurses, and leadership empowers us to fine-tune our interests and passions, while developing a strong clinical practice. Megan Murphy, MSN, RN, BSN Nurse Educator I am very impressed with the focus and investment on education and professional development that's being developed and implemented at RRH. Investing in staff is what distinguishes a good organization from a great one and I'm happy to see that RRH is working hard to distinguish itself as a great regional employer.
Benjamin C. Snyder, RN, BSN Nurse Manager Rochester Regional Health has been very supportive and inviting of any opportunities that I've wanted to explore. The opportunities for growth are truly unlimited. As the chair of the Clinical Ladder Committee, I've seen first-hand how many nurses take advantage of this and explore opportunities for their own growth and advancement. Kaitlin Costello, RN, BSN, CEN, TCRN Clinical Nurse Leader Find Your Way At Rochester Regional Health, empowering our nurses as they build their careers is our top priority.
If you're looking to make a change, learn more about how we can help you build a successful and fulfilling nursing career. Based on your preferences and skill sets, you'll have the opportunity to pursue the nursing career path that interests you most. bedside nursingclinical educationnursing leadershipoperationsbedside nursing Deepen your knowledge as a specialist within the expansive specialty unit that you are most passionate about, including: Acute Medicine Cardiology Critical Care Neuro/Stroke Oncology Pediatrics Surgical Kaitlin Costello, RN, BSN, CEN, TCRN Clinical Nurse Leader Clinical Education Help others broaden their skills and proficiencies as a: Preceptor Clinical Nurse Specialist Clinical Resource Nurse Nurse Educator Megan Murphy, MSN, RN, BSN Nurse Educator Nursing Leadership Lead the way for other nurses with positions that include: Charge Nurse Clinical Nurse Leader Nurse Manager Nurse Director Associate CNO+ CNO Kristen Oppet, RN, BS, MSHA Vice President, Chief Nursing Officer Operations Take care of every person at every level by joining departments that require your expertise including: Call Center Care Management Clinical Informatics Infection Prevention Nurse Recruitment (HR)Patient Safety & Quality Performance Improvement Utilization Review Chelsea E.
Reff, MBA, RN-BC, BSN Nurse Compensation Manager, Rochester Regional Health We are nurses growing together For more details: jobs-search. org/clinic-lpn_brasher-falls-c439878/clinic-lpn-brasher-falls-clinic-brasher-falls_i1949780393
and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information Technology Services (ITS) at the University at Albany seeks applicants for a Database Administrator to support the academic, research, and business needs of this vibrant institution.
The successful candidate has the technical knowledge and intellectual curiosity to design, build, and operate databases for a wide variety of applications and services. She/He/They have keen analytical skills and are driven to solve problems and acquire new knowledge to inform and build database solutions
commensurate with the needs of a public research university. As a senior member of a group of IT professionals, the Database Administrator plays a key role in developing and implementing standards, procedures, and controls that ensure the security, reliability, and availability of database solutions to provide robust databases for applications and services.
She/He/They are responsible for assuring that the University's database deployments follow industry standards and best practices, meet regulatory requirements, and meet the evolving needs of the campus community. The Database Administrator collaborates across ITS, providing input and expertise to a range of services. Primary Responsibilities:
Provide day-to-day operational ownership for assigned databases, including patching, upgrading, configuration management, database backups, continuous monitoring, and performance management.
Develop, implement, and document standards, procedures, and controls for architectural design, build/configuration, and operation of databases. Ensure security, reliability, and availability of databases. Maintain the security posture for databases in accordance with industry best practices and ITS Chief Information Security Officer and Identity & Access Management policies and procedures. Provide subject matter expertise for database technologies by staying current with industry trends, developing and following a professional development plan, and regularly sharing knowledge with ITS stakeholders.
Analyze and design databases to meet assigned project and operational requirements. Provide automated solutions that increase throughput and decrease operational expenses for the deployment and operation of databases. Additional Responsibilities: Effectively and proactively communicate and collaborate with peers and management. Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligations and expectations.
Requirements: Minimum Qualifications: A bachelor's degree from an accredited institution. Five (5) years of relevant experience may be substituted for the degree requirement. Applicants must address their ability to work with a culturally diverse population in their application or during the interview. At least one (1) year of experience in Oracle database administration. Experience managing multiple RDBMSs for enterprise applications. Deep understanding of database architecture and its implementation in real-world applications.
Experience in performance tuning, backup, and recovery. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community. Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role. Preferred Qualifications: At least three (3) years of experience designing, building, and operating Oracle databases. Oracle Certified Professional (OCP) certification. Proficiency in PL/SQL. Experience with scripting languages such as Python and PERL. Experience operating databases in a Linux environment.
Experience hosting databases in cloud platforms such as AWS, Azure, Oracle Cloud, or similar. Additional Information: Professional Rank and Salary Range: Senior Programmer/Analyst, SL4; $105,000-115,000. Special Notes: Visa sponsorship is not available for this position. This position has the potential for telecommuting up to 50%. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies.
The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http: //police. albany. edu/ASR. shtml Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made.
If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-xyz X or via email at UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER Please apply online via albany. /jobofferdetails. jsp? JOBID=169226 Application Instructions: Applicants MUST submit the following documents: Resume Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications Contact information for three professional references Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.
e. cover letter etc. ). Closing date for receipt of applications: This position will remain open until filled. PDN-9ae7d863-bd94-46b9-b5c9-5f945701da11
provide a collaboration among doctors, health systems and health care providers in New Yorks Capital Region aimed at improving the health of the communities they serve. This role is primarily responsible for leading the transformation of clinical care delivery for multiple CIN attributed populations with the overall goal of achieving the Triple Aim of improved patient experience of care, improved health of population, and reduce the per capita cost of healthcare.
Functions of the CMO include but are not limited to: Knowing, understanding, and demonstrating the Trinity Health Mission, Vision, and Values. Collaborating with IHANY CIN Executive Director, Regional Quality and Risk Coding,
NY SVP Population Heath, and key stakeholders and partners to develop workflows to manage patients more effectively and efficiently to drive clinical transformation to support CIN performance and patient outcomes.
Direct liaison work with CIN providers to improve quality and cost performance Serves as a member of the IHANY and Regional NY CIN leadership team and attends IHANY board/board committees, payer and Trinity system office meetings and other ad hoc meetings as applicable or needed Provides input into value-based payer contract performance metrics as needed Assists in integration initiatives with Medical Group Practice System leadership Responsible for compliance with Organizations
Integrity through raising questions and promptly reporting actual or potential wrongdoing.
Maintains a working knowledge of and applicable Federal, State, Local laws and regulations. Required Qualifications : MD or DO degree from an accredited medical school, Current Board Certification, and active license without restriction Clinical Leadership experience and medical management experience Excellent interpersonal skills and ability to work effectively with individuals or teams Extensive knowledge in value-based agreement structure, methodology and payer strategy. Possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others.
RECRUITMENT PACKAGE A competitive salary and compensation package is available for the right candidate. Compensation Information: Starting At $190.0 / Hourly For more details: jobs-search. org/information-technology_albany-c441324/chief-medical-officer-opportunity-albany_i1971329779
day-to-day operations of the Enterprise Applications and Services group to ensure effective performance and superior quality of service. In conjunction with the Chief Information Officer and other members of the IT leadership team, the Deputy CIO is responsible for planning the information technology future for the university, collaborating closely with decision-makers to identify, recommend, develop, implement, and support cost-effective, innovative software solutions.
Essential Duties and Responsibilities include the following: Other duties may be assigned. Leadership Leads the development, implementation and maintenance of the University's ERP systems and administrative applications.
Recognizes areas for improvement and coordinates resources to address gaps and/or vulnerabilities related to the enterprise application and integration ecosystem.
Plans and oversees the university’s future information technology enterprise application and integration ecosystem. Applies advanced skills in strategic planning, operations management, financial planning, negotiation, and facilitation of work critical to overall IT success. Provides sound fiscal management, including budgetary role for proper staffing and expenditures. Oversees multiple Directors, providing leadership, promoting collaboration, ensuring a superior level of customer service, driving strong team cohesion and high
performance. Planning and Procedures Advise and confer with team members on administrative policies and procedures, technical problems, priorities, and methods.
Consult with team members in other areas to coordinate cross-functional activities. Maintain knowledge of current technology and management trends in higher education to enable promoting new ideas in support of the mission and strategic roadmap of Excelsior University. Partners closely with other IT and Excelsior groups, departments, schools, and colleges to ensure strategic alignment between project scope, architectural guidelines, and business needs. Other duties as assigned. Minimum Qualifications Bachelor’s Degree Computer Science or related field; 5-7 years of management experience; 4 or more years leading across organizations or job families.
Preferred Qualifications Master’s Degree Computer Science or related field; 8-15 years of management experience; 8 or more years leading across organizations or job families. Knowledge, Skills, & Abilities Strong understanding of IT Service Management, ITIL, PMP certification preferred. Solid Enterprise Architecture experience (certified Enterprise Architect preferred). Solid technical skills (Saa S, Iaa S, Paa S, as well as mobile technologies) with a deep understanding across the technology stacks.
Strong experience in enterprise software development lifecycle (SDLC) management leveraging Agile methodologies. Strong experience in enterprise system and data integration leveraging cloud-based platforms (i Paa S). Demonstrated success in implementing, managing, and supporting distributed commercial and custom developed enterprise applications including ERP and CRM platforms. Excellent supervisory, organizational, leadership skills. Skills in technical and financial planning, operations management, negotiation, and facilitation of work critical to achievement of organizational goals.
Applies advanced planning, organizing, directing, and facilitating skills. Excellent communication skills, interpersonal and collaborative skills. Excellent analytical skills, able to manage multiple projects under strict timelines, work well in a demanding dynamic environment and meet overall objectives. Ability to provide timely input and leadership on decision-making issues affecting the organization. Experience managing staff, including hiring, training, and developing staff, assigning tasks, evaluation performance, etc. Promotes a diverse, inclusive environment.
The hiring salary range for this position is $150,000.00 - $190,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting. Application Information If you have problems with online submission, please call 518-608-xyz X. Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the button on this page.
Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic. AA/EOE/ADA Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic. For more details: jobs-search. org/deputy-cio_albany-c441324/deputy-cio-albany_i1972139848
Company Profile: National Railroad Safety Services, Inc. (NRSS) is a certified DBE/WBE firm primarily focused on providing safety services to the railroad industry. NRSS is the most trusted name in the railroad industry for providing qualified field safety staff and safety training.
To best serve the railroad industry, NRSS provides all of these services in the continental United States, Canada, and Mexico. NRSS has the proven ability and the proven safety record to handle any project. Find the safety you have been missing today! Job Description: National Railroad Safety Services, Inc. (NRSS) is seeking a Technical Trainer - Rail Maintenance of Way to support training services for Class
1 Railroads, Regional Short Lines, Transit Systems, State DOT's, as well as Railroad Suppliers, Contractors, and Consultants alike. The successful applicant will conduct training classes in-person as well as via webinar.
Travel will be as required by clients seeking in-person training. The position is based out of NRSS's West Chester, OH office and the trainer is required to report to the office daily or as the schedule requires. Required Education: Equivalent combination of technical training and/or related experience. Current or former CFR 213.7 qualification. Required Experience: Minimum 5 years of supervisory experience in Railroad Engineering, Railroad Design, Railroad Construction,
Communication and/or Education (Class 1 Preferred). Key Success Factors: Accountability: Accept full responsibility for self and contribution as a team member.
Adaptability & Flexibility: Ability to consider a variety of issues that exist in the work place and change from one task to another as necessary. Attention to Detail: Ability to work in a conscientious, consistent, thorough manner, and attend to details while pursuing quality when accomplishing tasks. Communication: Ability to clearly convey information and ideas through a variety of media to employees/clients in a clear and succinct manner. Customer Service Focus: Ability to provide service excellence to internal and/or external clients.
Decision Making: Ability to identify/understand issues, problems, opportunities and take appropriate action based on available facts, constraints, and probable consequences. Innovativeness: Ability to devise new plans for quality excellence. Knowledge: Ability to navigate various rulebooks and demonstrate mastery. Organization: Ability to maintain training materials and/or records in a clean and ordered manner. Stress Tolerance: Ability to maintain stable performance under pressure or opposition (such as time pressure or job ambiguity). Teamwork: Promote cooperation and commitment within a team environment to achieve goals and deliverables.
Thoroughness: Ability to ensure that one's work is complete and accurate. Job Requirements: Proven experience as an instructor in both classroom and field training. Advanced computer skills in Microsoft Office products. Demonstrated team building and verbal/oral skills. High level of accuracy and attention to detail required; well organized. Strong technical knowledge in Railroad Engineering, Railroad Design, Railroad Construction, and Safety. Job Duties: Provide various technical classroom training programs primarily focused in the engineering department.
Provide various technical on the job training programs primarily focused in the engineering department. Direct, develop, and evaluate training materials using accepted railroad industry methodologies. Provide quality instruction and maintain quality records for internal and/or external clients. Assist the safety department with service excellence through document creation, conference calls, auditing, etc. Identify and manage tasks as assigned. Other duties as assigned. Work Environment: This job operates in a field and office environment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to hear, speak, read, and write clearly in English. Must be able to drive long distances and/or travel by other modes as necessary. Must be able to stand for long periods of time and/or walk on level/uneven ground. Must be able to see up close, distances, colors and have use of peripheral vision and depth perception. Must be able to tolerate extreme heat/cold temperatures. Must be able to tolerate dusty/noisy conditions.
Must be able to lift and/or move up to 50 pounds. Keywords: Railroad Project Manager, Railway Project Manager, Assistant Division Engineer (ADE), Division Engineer (DE), Manager Track Maintenance (MTM), Manager Track Projects (MTP), Roadmaster, Track Supervisor, Assistant General Manager, General Manager, Railroad Trainer, Railway Trainer, Technical Trainer, Employee In Charge (EIC), Roadway Worker In Charge (RWIC), Roadway Worker Protection (RWP), Contractor Orientation (CO), Track Safety Standards (TSS), Continuous Welded Rail (CWR), Engineering Safety (ES), Bridge Worker Safety (BWS), Roadway Maintenance Machine (RMM), Safety, Training.
Safety Commitment: All employees of all levels are to remain committed to safety at all times while employed at National Railroad Safety Services, Inc. (NRSS). As such, no job is so important and no service is so urgent that we may not take time to perform all work safely. Simply put, safety is our way of life. By placing safety first, we not only ensure the wellbeing of our employees, customers, and communities, but we hold true our commitment to being the leader in safety throughout the Railroad Industry. Closing Statement: National Railroad Safety Services, Inc.
(NRSS) is an Equal Opportunity/Affirmative Action Employer. Any candidate selected for this position must be able to successfully pass pre-employment/recurrent background checks, drug/alcohol testing, and classroom training. Job Posted by Applicant Pro
clients. In this position you will be a member of the team that is responsible for triaging client requests through our MSP Service Desk. Your experience in delivering IT solutions that work the first time will be the key to your success. The position requires expertise in IT end user support with a focus on delighting the client!
TECHNICAL COMPETENCIES: 1-3 Years experience in end user desktop support (Windows 7, Windows 10, Windows Server 2008-2019, Mac OS, Linux) SMTP/POP/Office 365/Exchange troubleshooting and device configuration/setup Basic understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols Experience in configuration, deployment, and troubleshooting of routers,
switches and firewalls The ability to meaningfully triage third party support for Software/Application issues User creation and maintenance utilizing Active Directory and Group Policy Management Familiarity with Microsoft Azure and Intune Services End user printer troubleshooting and set up Troubleshooting client Wifi issues Experience running and terminating cable Key Responsibilities: Clearly communicate with clients in order to provide them excellent customer service while fixing their computer issues in a timely manner that works for the client.
Manage assets and endpoints through Kaseya RMM Delight the customer while supporting either from office or in-person/onsite Work closely
with other engineers to assure required dependencies are being met Effectively communicate and troubleshoot issues that arise to ensure customer expectations are met Accurately document client infrastructures, manage system configurations, create flowcharts, diagrams, manuals and other documentation Demonstrate initiative, independent judgment and utilize established procedures to address client needs.
Support, install, configure and upgrade network operating systems and applications using standard industry best practices Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any task COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Strong planning and organizational skills Proven ability to delight the customer – 100% of the time Excellent interpersonal skills. Openness to others' ideas and willingness to try new things Effective time management and critical thinking in order to use time most efficient Problem solving skills to include the ability to identify and resolve problems in a timely manner as well as owning the issue from problem to solution Ability to successfully present information Exhibits the flexibility to adapt to a rapidly changing work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events Attention to detail Ability to thrive in a team environment Work dynamically across departments interfacing with IT Project Engineers and Account Managers
like minded people to join our family. The role of Systems Engineer II is to troubleshoot computer related hardware and software for multiple clients that utilize Stored Tech as a remote Managed Services Provider. The position requires expertise in IT end user support with a focus on delighting the client!
Your experience in delivering IT solutions that work the first time will be the key to your success. Job Responsibilities The expected work week is M-F 8AM-5PM The ability to perform emergency maintenance and escalations outside of these hours as needed. Day-to-day phone support. Ability to support a broad customer base (government, health care, medical practice, construction, etc.
). Ability to shift quickly and comfortably between broad technology platforms. Required on-call 8-week rotation for after-hours support. Ability to lift 50 lbs. Onsite client visits may be occasionally required (5-20% travel).
Accurately document client infrastructures, manage system configurations, create flowcharts, diagrams, manuals and other documentation. Setup new computer hardware and software. Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Manage assets and endpoints through Kaseya RMM. Delight the customer while supporting either remotely or in-person/onsite. Demonstrate initiative, independent judgment and utilize established
procedures to address client needs. Ability to work 8 hours sitting, speaking on the phone, and using a computer.
Excellent verbal and written skills. Expected to be a subject matter expert of our clients' infrastructure and environment. The ability to see through the unknown and draw clarity efficiently to urgent situations. Full understanding and knowledge of Stored Tech's service offerings and the ability to work as a pre-sales technical resource. Adapt to a rapidly changing work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events with full ownership. Work dynamically across departments interfacing with IT Project Engineers and Account Managers.
Expected to lead and provide an escalation point for IT Engineers Level I & II. Typically handle fewer tickets, but they usually require research, root cause analysis and are substantially more complex troubleshooting across systems, i. e. virtualization, servers, networking, and security. Technical Competencies: Experience in end user desktop support (Windows 7, Windows 10, Windows Server 2008-2019, Mac OS, Linux). SMTP/POP/Office 365/Exchange troubleshooting and device configuration/setup. Solid understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols.
The ability to meaningfully triage third party support for Software/Application issues. User creation and maintenance utilizing Active Directory and Group Policy Management. End user printer troubleshooting and set up. Troubleshooting client Wi Fi issues. Experience running and terminating cable is a plus. Experience in configuration, deployment, and troubleshooting of routers, switches and firewalls. Familiarity with Microsoft Azure and Intune Services. High level network assistance and troubleshooting. Qualifications 3-5 years of experience in the field or in a related area.
Understanding/exposure to working in an MSP/customer service model. Ability to work across teams, groups and functions and to build strong relationships. Strong communication and organizational skills. Weekends and off-hours will be needed based on projects. Ability to thrive in a team environment. Attention to detail. Proven ability to delight the customer – 100% of the time.
