Location: Coraopolis, PA
Company: Fedex Ground
system design procedures, test procedures, and quality standards; Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems; Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes; Technology used involves Configuration Management Software, Development Environment Software, Enterprise Application Integration Software, Object/Component Oriented Development Software, Program Testing Software, Web Platform Development Software.
May perform some or all of above tasks depending on scope of each project assignment. Work involves travel/relocation to various unanticipated
client sites across USA. REQUIREMENTS: Applicants need to have a Bachelors degree (or foreign equiv. ) in Computer Science or any IT related field, any Engineering / Technology field, or related and 9 months of experience in the technologies identified.
PLEASE MAIL RESUME TO: HR Manager Aruna Info, Inc.890 Beaver Grade Rd. Coraopolis, PA 15108 PLEASE NO WALK-INS, PHONE CALLS, FAXES OR EMAILS PLEASE DO NOT APPLY FOR THE POSITIONS ONLINE AT THIS SITEPLEASE MAIL RESUME ONLY TO THE ADDRESS LISTED
Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level!
Some responsibilities include but are not limited to the following: Serves as a first point of contact for all technical support issues Travels to assigned customer sites, approximately 50% of the time, and works remote the remainder of the time Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to
provide immediate support to customer end users Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs Monitors ticketing system and ensures tickets are addressed in a timely fashion Delivers a high level of customer service responding to customers quickly and comprehensively Assumes flexibility with rotating schedules providing on-call support, as assigned All other duties, as assigned Skills: Level 1-2 help desk experience required; level 3 preferred Strong knowledge and proficiency with Microsoft Office products (Word, Excel,
Power Point), networks and systems such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting network devices Configures and troubleshoots VPNs for end user access Experience working with diverse environments Maintains a high level of professionalism and a courteous demeanor Strong written and verbal communication skills Exceptional customer service skills to engage and service customers efficiently and effectively Strong organizational, multi-tasking, detail-oriented, and time management skills Positive teamwork skills and ability to maintain a high level of confidentiality Education and Experience: 3+ years of IT experience in a consulting environment, preferably with a Managed Services Provider Windows server, Windows desktop experience and knowledge of Microsoft Office Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory Exceptional customer service skills with both on site and remote IT experience Industry certification(s) preferred Bachelor's degree from a four-year college/university in a related field, preferred
