Location: Bethlehem, PA
Company: Edi Staffing
and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture. GBS This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.
Under certain circumstances, will consider a remote option. The Sales Operation Analyst - within New York Life's Group Benefit Solutions Producer Operations Department - supports company compliance with state regulations governing producer by performing compliance functions related to contracting, license verification, appointment processing and producer contracting.
Acts as compliance resource to internal and external business partners, in support of the Group Benefit Solutions Producer Population. Support project work and serve as subject matter expert on internal policies and procedures.
2-4 years of sales operations/compliance/regulatory experience or other relevant work experience. Expertise in state regulations governing producer licensing and appointment and managing related compliance functions a benefit. Responsibilities: Maintain positive relationships with internal and external contacts in order to build mutual trust and credibility and to demonstrate commitment to achieving business objectives while ensuring compliance with state laws
and regulations. Able to process high volumes of routine producer onboarding and maintenance transactions in accordance with defined procedures and compliance rules.
Respond to voicemails, emails from business partners and or external producers in accordance with defined metrics in a clear, customer focused and professional manner. Support departmental projects and improvement initiatives as assigned. Perform non-transactional work as assigned in accordance with defined procedures. Proactively works with team and management to identify and implement improvements to integrate processes and streamline workflows. Active engagement with team members and business partners in meetings and training sessions.
Contributes ideas, shares knowledge, and asks questions, demonstrating critical thinking skills. Qualifications : College Degree 2-4 years experience in an operational department Strong verbal/written communication skills, particularly in client focused communication Able to multi-task by internal and external interactions, ad hoc issue resolutions, internal documentation requirements and overall client satisfaction Ability to successfully handle competing and changing priorities on a continual basis Demonstrated ability to learn a substantial amount of information in a short period of time PC proficiency with strong knowledge of Windows based software, Outlook, Word and Excel - knowledge or experience with Salesforce preferred Strong Organizational skills and attention to detail Ability to work independently as well as collaboratively in a team environment This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.
Under certain circumstances, will consider a remote option. #LI-VL1 #LI-HYBRID #LI-REMOTE Salary range: $50,000-$75,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Click here to learn more about our benefits.
Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses " Be Good At Life.
" To learn more, please visit Linked In , our Newsroom and the Careers page of. Job Requisition ID:88900 PDN-98ef1a87-3d66-40b9-81c1-e85069f89cd7For more details: jobs-search. org/information-technology_bethlehem-c445982/sales-operations-analyst-producer-operations-department-bethlehem_i1972804213
Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level!
Some responsibilities include but are not limited to the following: Serves as a first point of contact for all technical support issues Travels to assigned customer sites, approximately 50% of the time, and works remote the remainder of the time Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to
provide immediate support to customer end users Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs Monitors ticketing system and ensures tickets are addressed in a timely fashion Delivers a high level of customer service responding to customers quickly and comprehensively Assumes flexibility with rotating schedules providing on-call support, as assigned All other duties, as assigned Skills: Level 1-2 help desk experience required; level 3 preferred Strong knowledge and proficiency with Microsoft Office products (Word, Excel,
Power Point), networks and systems such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting network devices Configures and troubleshoots VPNs for end user access Experience working with diverse environments Maintains a high level of professionalism and a courteous demeanor Strong written and verbal communication skills Exceptional customer service skills to engage and service customers efficiently and effectively Strong organizational, multi-tasking, detail-oriented, and time management skills Positive teamwork skills and ability to maintain a high level of confidentiality Education and Experience: 3+ years of IT experience in a consulting environment, preferably with a Managed Services Provider Windows server, Windows desktop experience and knowledge of Microsoft Office Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory Exceptional customer service skills with both on site and remote IT experience Industry certification(s) preferred Bachelor's degree from a four-year college/university in a related field, preferred
