Location: Bloomsburg, PA
Company: First Columbia Bank & Trust
community bank with over $940 million in assets, 13 locations and 180 employees. We are seeking a Full-time Network Technician in the Information Technology (IT) Department at our Bloomsburg (Lightstreet), PA office. As part of the IT Department, this position reports to the VP, Information Technology.
The ideal candidate must have a high school diploma or equivalent with preference for specialized IT education/training and vendor and/or industry certifications. In addition, a minimum of two (2) or more years experience of hands-on PC and Server support is required. Primary responsibilities include, but are not limited to: Perform a variety of duties to support the IT Department, including:
Configure, install and maintain PCs and Servers. Perform break/fix maintenance of PCs and Servers. Perform patch management for all PCs and Servers. Configure and install network and local printers.
Maintain and update software applications. Perform telephone support for end users and document all calls. Maintain Intranet site. Monitor and Maintain Bank Antivirus systems. Document all changes, upgrades, or enhancements made to any systems. Cooperates with, participates in, and supports the adherence to all internal policies, procedures and practices in support of risk management and overall safety and soundness, and the Bank's compliance with all regulatory requirements, e. g. Bank Secrecy
Act (BSA) Community Reinvestment Act (CRA) and Equal Credit Opportunity Act, etc.
Requirements : - Ability to use a personal computer and maintain up-to-date knowledge of Windows and Web-based software applications including Microsoft Word, Excel, and Outlook. - Reading, math, and analytical skills are also required. - Excellent interpersonal and communication skills (both verbal and written) with the ability to explain technical issues in non-technical terms. - Ability to multitask and prioritize in a fast paced environment/- Handle stressful situations in a professional manner while seeking to understand client needs and concerns. - Must be able to lift/carry in excess of fifty (50) lbs.
- Have a valid driver's license with your own reliable transportation. Work hours : Monday-Friday, 37.5 hours per week. Must be flexible to work additional hours as needed, including weekends. This position requires daily travel between 13 branch locations. We provide competitive compensation and excellent benefit package including 401(k), paid holidays and vacation. Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level!
Some responsibilities include but are not limited to the following: Serves as a first point of contact for all technical support issues Travels to assigned customer sites, approximately 50% of the time, and works remote the remainder of the time Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to
provide immediate support to customer end users Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs Monitors ticketing system and ensures tickets are addressed in a timely fashion Delivers a high level of customer service responding to customers quickly and comprehensively Assumes flexibility with rotating schedules providing on-call support, as assigned All other duties, as assigned Skills: Level 1-2 help desk experience required; level 3 preferred Strong knowledge and proficiency with Microsoft Office products (Word, Excel,
Power Point), networks and systems such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting network devices Configures and troubleshoots VPNs for end user access Experience working with diverse environments Maintains a high level of professionalism and a courteous demeanor Strong written and verbal communication skills Exceptional customer service skills to engage and service customers efficiently and effectively Strong organizational, multi-tasking, detail-oriented, and time management skills Positive teamwork skills and ability to maintain a high level of confidentiality Education and Experience: 3+ years of IT experience in a consulting environment, preferably with a Managed Services Provider Windows server, Windows desktop experience and knowledge of Microsoft Office Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory Exceptional customer service skills with both on site and remote IT experience Industry certification(s) preferred Bachelor's degree from a four-year college/university in a related field, preferred
