Location: Chambersburg, PA
Company: F & M Trust
Daily interaction with seven team members to fulfill employee needs and complete advanced technology projects. This position will provide the successful candidate with a wide breadth of experience relating to networking, security, application support, server management, project management, and troubleshooting skills.
In addition to the hands-on experience, employees benefit from support in achieving certifications and further education. The home office location for this individual will be at the Bank's corporate headquarters located at 1500 Nitterhouse Drive, Chambersburg, PA, or the Bank's regional headquarters located at 4050 Crums Mill Road, Harrisburg, PA. Some travel to the opposite
headquarters is necessary to ensure sufficient exposure to the full team on a regular basis. Additional travel to meet organizational needs, as necessary. Responsibilities: Troubleshoot issues and outages.
Respond to requests and tickets to the helpdesk. Install and configure servers, workstations, and IP phones. Ensure security by assigning users with approved entitlements and adherence to policy when it comes to setting system permissions. Maintain data integrity by managing enterprise backup process. Develop expertise to train staff in new technologies. Maintain technical documentation, manuals, and IT policies. Requirements: Associates or BSc/Ba in Information Technology, Computer
Science, or a related discipline. A combination of experience and professional certifications can also be considered in lieu of the formal education requirement.
Experience troubleshooting and supporting computer and network equipment. Familiarity with Microsoft operating systems and platforms. Knowledge of information security principles is a plus. Resourcefulness and problem-solving aptitude. Excellent communication and " people" skills. Banking background is a plus. Similar Job Titles: Our job title here at F&M Trust is Technology Services Analyst, while other companies may use Help Desk Technician, Help Desk Support, Help Desk Agent, Help Desk Associate, IT Help Desk, IT Analyst, Information Technology Analyst, PC Tech Support, Systems Administrator, Technology Specialist, or Desktop Support Specialist.
F&M Trust is an Equal Opportunity Employer - M/F/Disability/Vet/SO Job Posted by Applicant Pro
role in ensuring systems comply with security standards and regulations. The ideal candidate will have a strong understanding of security principles and practices, as well as experience with applications, operating systems, or networks. Key Tasks and Responsibilities Develop, maintain, update, and support security configuration guidance based on applicable Do D policies, Do D Instructions and Manuals, NIST 800-53 controls, CNSS-1253 baselines, and best business practices.
Develop and maintain STIGs for various operating system technologies, including Windows, Linux, and others. Develop test plans, test, and document configuration settings. Install products in a test lab, analyze product
features and functions, and test configurable settings. Create and conduct briefings outlining test findings. Perform ad-hoc risk analysis. Identify vulnerabilities in software, hardware, and network products.
Identify corresponding methods of mitigating or eliminating vulnerabilities. Represent the team on working group assignments and consensus development efforts. Respond to inquiries related to NIST 800-53 control requirements. Perform other duties as assigned. Education & Experience Must have security-related experience with operating systems such as Unix, Linux, and Windows. Strong understanding of operating system concepts, including networking, security, and resource
management. Experience with scripting languages, such as Bash, Python, or Power Shell.
Proficiency with MS Office products including Excel and Word. Knowledge of NIST 800-53 controls and the ability to correlate control requirements to product features, functions, and settings. Must be able to identify security weaknesses in products and determine potential configuration remediation strategies. Experience with creating and conducting Power Point presentations. Must be able to work in a team environment. Certifications Do D 8570 IAT Level IISecurity Clearance Do D Interim Secret / Final Secret clearance is required Other (Travel, Work Environment, Do D 8570 Requirements, Administrative Notes, etc.
) Remote work may be authorized Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, disability, age, interactionual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals.
As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron Mc Clellan in Human Resources at 314.952. xyz X or
Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level!
Some responsibilities include but are not limited to the following: Serves as a first point of contact for all technical support issues Travels to assigned customer sites, approximately 50% of the time, and works remote the remainder of the time Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to
provide immediate support to customer end users Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs Monitors ticketing system and ensures tickets are addressed in a timely fashion Delivers a high level of customer service responding to customers quickly and comprehensively Assumes flexibility with rotating schedules providing on-call support, as assigned All other duties, as assigned Skills: Level 1-2 help desk experience required; level 3 preferred Strong knowledge and proficiency with Microsoft Office products (Word, Excel,
Power Point), networks and systems such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting network devices Configures and troubleshoots VPNs for end user access Experience working with diverse environments Maintains a high level of professionalism and a courteous demeanor Strong written and verbal communication skills Exceptional customer service skills to engage and service customers efficiently and effectively Strong organizational, multi-tasking, detail-oriented, and time management skills Positive teamwork skills and ability to maintain a high level of confidentiality Education and Experience: 3+ years of IT experience in a consulting environment, preferably with a Managed Services Provider Windows server, Windows desktop experience and knowledge of Microsoft Office Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory Exceptional customer service skills with both on site and remote IT experience Industry certification(s) preferred Bachelor's degree from a four-year college/university in a related field, preferred
