Location: Easton, PA
Company: Swim USA
Specialist. Job Summary: The Business System Analyst/EDI Specialist will provide support scalable and responsive supply chain applications by supporting EDI program, analyzing company and user needs, recommending solutions, providing training and support as required.
Also responsible for ensuring the efficient and effective operation of the business's systems. This includes analyzing existing processes, identifying areas for improvement, developing new solutions to streamline operations, and providing technical support as needed. The ideal candidate should have strong problem-solving skills with an understanding of EDI principles and protocols. Primary Duties and Responsibilities : Business
System Analysis: Develop a clear understanding of all existing data requirements within Blue Cherry. Running specific analysis projects when needed. Support initiatives to develop and improve reporting quality.
Working with Associates at all levels as defined by the individual project. Improving the quality of the products and services delivered by IT. Assist with integration and acceptance testing on upgrades or new systems. Defines business requirements change management. Support the development of training and implementation material. Provide support during and post implementation. Work with business and IT associates to translate issues and processes. Troubleshooting issues. Testing
applications before deployment into production environment.
Provide training sessions on how best utilize the developed applications and solutions. EDI responsibilities: Create integration interfaces between application systems and EDI transactions (TIE Connex, SPS Commerce, Open Text, Inter Trade, DSCO, Commerce Hub, Vender Net, Radial). Develop project plans: Produce technical documents such as design documents and data flow diagrams. Develop, test, document and implement EDI solutions. Execute on End to End testing. Troubleshooting issues. Provides day to day operational support for EDI and transaction monitoring exception management. Function as technical liaison with technical contacts at trading partner and other organizations.
Work on multiple concurrent partner implementations at one time. Perform EDI analysis, research, and documentation of transactional data set requests and issues from internal and external customers. Leads efforts to develop new EDI partnerships with customers from initial requirements evaluation through change management execution, testing and production deployment. Documents and manages tickets associated with EDI problems on Service Now. Monitoring data flow between different systems within the organization's network infrastructure (including but not limited to web services) Technical expertise : System and data analysis skills.
An understanding of developing, maintaining, and enhancement of EDI maps used for data transformation Must possess troubleshooting abilities Previous experience of at least 5 years in EDI Maps, EDI Communication thru networks Upgrade or new system implementation. Ability to understand detail yet see the " big picture" Microsoft Office. Knowledge of Blue Cherry or other ERP systems. Ability to explore fast and creative work arounds under urgent and pressure situations Qualifications/Requirements: Education: Bachelor's degree in Management Information System, Computer Science or related technical discipline.
Experience: A minimum of five years of relevant experiences. Skills: Excellent interpersonal and communication skills - written and verbal. Good listener. Being proactive. Think outside of the box. Being a creative thinker. Flexible to change. Willing to go the extra mile. Organized, detailed-oriented, team player, self-starter and eagerness to learn. Working Conditions: Office Travel: Must occasionally travel into New York City for user meetings. Physical Demands: Must be able to stand, sit, and walk 8 hours/day All candidates MUST provide proof of at least 1 (one) COVID vaccination at the time an offer is made, or contact the SWIM USA Human Resources team, if eligible for an exemption SWIM USA is an EOE
Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level!
Some responsibilities include but are not limited to the following: Serves as a first point of contact for all technical support issues Travels to assigned customer sites, approximately 50% of the time, and works remote the remainder of the time Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to
provide immediate support to customer end users Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs Monitors ticketing system and ensures tickets are addressed in a timely fashion Delivers a high level of customer service responding to customers quickly and comprehensively Assumes flexibility with rotating schedules providing on-call support, as assigned All other duties, as assigned Skills: Level 1-2 help desk experience required; level 3 preferred Strong knowledge and proficiency with Microsoft Office products (Word, Excel,
Power Point), networks and systems such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting network devices Configures and troubleshoots VPNs for end user access Experience working with diverse environments Maintains a high level of professionalism and a courteous demeanor Strong written and verbal communication skills Exceptional customer service skills to engage and service customers efficiently and effectively Strong organizational, multi-tasking, detail-oriented, and time management skills Positive teamwork skills and ability to maintain a high level of confidentiality Education and Experience: 3+ years of IT experience in a consulting environment, preferably with a Managed Services Provider Windows server, Windows desktop experience and knowledge of Microsoft Office Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory Exceptional customer service skills with both on site and remote IT experience Industry certification(s) preferred Bachelor's degree from a four-year college/university in a related field, preferred
