Location: Hermitage, PA
through answering calls and emails presented to the department via the HELP Line and department mailbox respectively. The incumbent is also responsible for projects that are assigned to the department. Primary Responsibilities: Provides timely and courteous assistance to customer-facing and other Bank-wide staff through the HELP Line and department mailbox by answering rotation queue telephone calls and emails respectively.
Answers questions, provides functional guidance with Premiere Teller and other system actions, researches situations and escalates issues or redirects to another support department. Acts as liaison to branches to resolve issues such as Beneficial Ownership, CIP and
compliance with operational procedures. Reviews customer documentation such as POAs, Trust agreements, Letters of Authority, required business documentation, etc.
Assists in training for customer-facing staff and Bank-wide employees by developing hand-out materials to include screen shots and visuals for product and new software training, drafting communications regarding product, procedure or software for Retail Bank or Bank-wide distribution. Assists in activities affecting physical branches such as de novos, consolidations, closings and branch acquisitions, including contacting vendors, arranging cash deliveries and pickups, updating access to Wells Fargo Foreign Currency Exchange,
training on cash recyclers or other equipment as directed by Supervisor of Retail Support.
Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F. N. B. Corporation's risk management program. F. N. B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 1 Skills Required to Perform the Primary Responsibilities of this Position: Excellent customer service skills Excellent communication skills, both written and verbal Detail-oriented Ability to work and multi-task in a fast paced environment Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS Power Point - Basic Level Experience in Premier Teller, Business Process Manager, Web Director or banking support beneficial, but not required.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/AFor more details: jobs-search. org/finance_hermitage-c445950/branch-operational-support-help-desk-hermitage_i1971854860
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Some responsibilities include but are not limited to the following: Serves as a first point of contact for all technical support issues Travels to assigned customer sites, approximately 50% of the time, and works remote the remainder of the time Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to
provide immediate support to customer end users Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs Monitors ticketing system and ensures tickets are addressed in a timely fashion Delivers a high level of customer service responding to customers quickly and comprehensively Assumes flexibility with rotating schedules providing on-call support, as assigned All other duties, as assigned Skills: Level 1-2 help desk experience required; level 3 preferred Strong knowledge and proficiency with Microsoft Office products (Word, Excel,
Power Point), networks and systems such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting network devices Configures and troubleshoots VPNs for end user access Experience working with diverse environments Maintains a high level of professionalism and a courteous demeanor Strong written and verbal communication skills Exceptional customer service skills to engage and service customers efficiently and effectively Strong organizational, multi-tasking, detail-oriented, and time management skills Positive teamwork skills and ability to maintain a high level of confidentiality Education and Experience: 3+ years of IT experience in a consulting environment, preferably with a Managed Services Provider Windows server, Windows desktop experience and knowledge of Microsoft Office Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory Exceptional customer service skills with both on site and remote IT experience Industry certification(s) preferred Bachelor's degree from a four-year college/university in a related field, preferred
