Location: Bentleyville, PA
Company: Giant Eagle
a great 401k plan, and a positive, healthy, work/life balance! Monday-Friday 8am-4:30pm on site with some work from home flexibility AFTER a successful 90-day training period. Essential Functions : Configuration and deployment of PCs to meet company standard Desktop support including Microsoft Office, various Microsoft operating systems and other software applications Support of multi-location networks and wireless access points Onsite and remote support of company employees Virus/malware removal Hardware diagnosis, repairs and upgrades General Purpose of the Position: This position performs clerical tasks and answer phones.
Education: High school diploma or equivalent is required. Experience/On
the Job Training: Minimum one year experience in a help desk environment Skills and Competencies: Excellent customer service skills Ability to troubleshoot complex problems Excellent written and verbal communication skills Ability to work in a team setting Credentials: Comp TIA A+ certification or equivalent preferred Typica l Physical Demands: Requires a full range of body motions including manual and finger dexterity and eye-hand coordination.
Requires sitting for extended periods of time. Must be able to lift equipment weighing 50 pounds. Typical Mental Demands: Able to deal with stress associated with fast-paced worked environment. Able to handle multiple priorities/tasks. About Us:
At Preferred Primary Care Physicians, preferred health care is simply our standard.
Our practice was established in 1995 when a group of dedicated physicians in the South Hills came together for one common purpose: to provide the highest quality care to their patients. Their ingenuity and expertise laid the foundation for our independently owned practice, which now operates out of more than 20 locations in the greater Pittsburgh area. Our elevated level of service is supported by our team-based approach, comprehensive clinical programs, and state-of-the-art outpatient centers. From providing general primary care to managing chronic conditions, we give all of our patients the preferential treatment they deserve.
Come join the team and enjoy a very competitive employee benefit package including medical, dental, vision, company paid life insurance, and 401k with competitive match. Please visit our website www. ppcp. org for more info about our company. EOE
Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level!
Some responsibilities include but are not limited to the following: Serves as a first point of contact for all technical support issues Travels to assigned customer sites, approximately 50% of the time, and works remote the remainder of the time Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to
provide immediate support to customer end users Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs Monitors ticketing system and ensures tickets are addressed in a timely fashion Delivers a high level of customer service responding to customers quickly and comprehensively Assumes flexibility with rotating schedules providing on-call support, as assigned All other duties, as assigned Skills: Level 1-2 help desk experience required; level 3 preferred Strong knowledge and proficiency with Microsoft Office products (Word, Excel,
Power Point), networks and systems such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting network devices Configures and troubleshoots VPNs for end user access Experience working with diverse environments Maintains a high level of professionalism and a courteous demeanor Strong written and verbal communication skills Exceptional customer service skills to engage and service customers efficiently and effectively Strong organizational, multi-tasking, detail-oriented, and time management skills Positive teamwork skills and ability to maintain a high level of confidentiality Education and Experience: 3+ years of IT experience in a consulting environment, preferably with a Managed Services Provider Windows server, Windows desktop experience and knowledge of Microsoft Office Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory Exceptional customer service skills with both on site and remote IT experience Industry certification(s) preferred Bachelor's degree from a four-year college/university in a related field, preferred
