Location: Waller, TX
Company: Broad-Ocean Motor
salary of $59,155. There is a possibility of higher starting pay based on relevant job qualifications and additional experience. This position is NOT a remote position. All duties will be performed ON-SITE at Brenham City Hall or locally located City of Brenham facilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned. Conduct maintenance and troubleshooting for all City IT systems including server hardware, drivers, and operating systems; networking equipment; software applications; computers; desk phones; cameras; UPSs; etc. Maintain, upgrade, coordinate, and troubleshoot the City's server backup software, ensure backup goals are met. Conduct
periodic audit of backups and perform test restores. Coordinate, implement, and maintain backup strategy, including mixture of on-premises backup equipment and cloud or tape backups.
Maintain, upgrade, coordinate, and troubleshoot System Center Configuration Manager and associated functions, including deployment of Windows updates, antivirus updates, and PC operating system images. Conduct and assist with server operating system upgrades, SQL database troubleshooting, and migration of server applications and databases. Provide excellent customer service by responding to the needs and inquiries of users, solve problems, explain issues, and follow up with users to ensure the functionality
of the users' systems. Maintain, upgrade, coordinate, and troubleshoot server hardware monitoring software.
Analyze computer and network related problems reported by end-users, diagnose the most effective resolution, and implement the solution. Answer group help-desk phone line and email inbox and assist users remotely or in person when needed. Maintain detailed and up-to-date ticket notes in IT ticketing system. Monitor enterprise-wide antivirus solution and responds to malware alerts. Install, repair, move, change, or remove computer equipment such as PCs, monitors, printers, scanners, cables, wires, phone instruments, and other peripherals. Perform other duties as assigned by IT Manager.
Supervisory Responsibilities This is a non-supervisory position. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with a good attitude. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to pass CJIS background and criminal history investigation. Education and/or Experience Bachelor's degree in computer science or a related field, and at least five years of experience in related information technology field; or any equivalent combination of education, certifications and experience that provides the required knowledge, skills, and abilities.
Knowledge Of Methods, practices, and equipment used in information technology; Microsoft Windows desktop and server operating systems and applications; server hardware; SQL server, Microsoft Office Suite, TCP/IP, DNS, DHCP, SMTP, FTP, SSL/TLS, PKI, i SCSI, SAN technologies, data cabling, server virtualization, firewalls, disaster recovery, server backup strategies, network topology diagrams and flow charts, applicable federal, state, and local laws and regulations governing department records; department policies and procedures; troubleshooting, maintaining, and repairing PC and server hardware; and standard office practices and procedures.
Skill/Ability To Ability to think critically and solve problems related to information technology systems; ability to learn new things quickly and adapt to changing circumstances and technologies; determine and solve problems related to designated areas of responsibility; prepare concise and accurate reports; perform basic and complex mathematical calculations; interpret technical manuals; read and interpret policies and procedures; operate computers; communicate effectively with end-users and other IT professionals, both orally and in writing; explain to group how to effectively assist in a project, and establish and maintain effective working relationships co-workers and employees from other agencies; and operate a computer using standard word processing and spreadsheet software.
Certificates, Licenses, Registrations Valid Texas driver's license. Certification in A+, Network+, MCITP or MCSE are preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to operate office equipment, including telephone and computer keyboard, reach with hands and arms, and talk and hear. The employee frequently is required to stand and walk; and the employee may be required to lift and/or move objects weighing up to 50 pounds, such as equipment and supplies/materials.
The employee may be required to crouch, kneel, crawl, push, or pull wiring, and/or equipment. The employee may be required to use a ladder to access work areas. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee frequently faces difficult and stressful situations. The employee has frequent contact with other employees both within and outside of the assigned department, including the public and other organizations; interactions often involve sensitive or difficult issues that require persuasion and negotiation. The employee is constantly required to change tasks frequently and to perform tedious exacting work. The employee is frequently required to work under time pressures to meet deadlines, to perform multiple tasks simultaneously, and to work closely with others as part of and/or leader of a team.
The noise level in the work environment is usually moderate; however there may loud noises in server room as well as colder than normal temperatures. Job Posted by Applicant Pro
monitors critical network functions, and performs repairs and upgrades on computer hardware and software. As a Level II technical support representative, you will be responsible for monitoring the following products 24 hours a day: Wireless/VOIP T1's POTS DSL You'll also be responsible for reporting any network issues to management within the time line allotted by company procedures 24 hours a day and escalating as necessary, along with the following: - Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction. - Reporting troubles
with our partnered service providers after hours and on weekends. - Having a thorough understanding of all products offered to ensure that reps are comfortable and confident with any issue that arises.
- Diagnosing / repairing customer's personal computers that have been brought in for billable labor. - Learning and understanding the functions of other departments to be able to execute them after hours. - Monitoring ACD queues and managing talk times to ensure hold times are minimal. - Communicating with customers and resolving any issues reported via the support email account. Provisioning / de-provisioning the following services: Wireless/VOIP DSL Email Dial-up Hot Spot Users - Handling
account suspends and restores. - Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors. - Submitting tickets to be worked by our field services and managed services departments. - All other duties as assigned. Qualifications Must have a minimum of a high school diploma, Associates Degree in CIS preferred Comp Tia A+ certification is preferred Experience with computer repair, software/hardware preferred Experience with Microsoft OS Experience in troubleshooting Outlook and other email applications, including mobile email applications 2 years related IT/Help Desk experience preferred Must demonstrate computer knowledge with the ability to learn new software General understanding of Webhosting preferred Experience with ESI or Shoretel Vo IP phones a plus Experience in Metaswitch or CSX a plus Telecommunications experience is a plus Skills Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential Must work well with others, as part of a team as well as individually Must possess and demonstrate excellent communications skills Must demonstrate excellent organizational skills Must be enthusiastic and self-motivated Proven customer support professional with at least three years of call center experience preferred Ability to speak Spanish preferred Benefits We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
