Location: Corpus Christi, TX
Company: Directviz Solutions
obtain a clearance. Technical Skills-Required: Share Point Administration-2013/2016/Online Ability to write: Java Script, Type Script, j Query HTML, CSS, OData, Node. js, NPM, Visual Studio Code, and other required code for applications as needed Web Content Management (WCM) Systems Desired Skills: Knowledge of DOD, DA, and additional applicable and relevant Information Assurance standards, policies, and procedures Knowledge of system software and system development life cycles to include system documentation, design, development, configuration management, data administration, system integration, and testing Knowledge of three-tiered application design configurations and their interactions and
the ability to solve compatibility problems Knowledge of database applications, database management software, web-based applications, graphics software, source code control software, and word processing packages Desired Technical Experience: Design Share Point solutions, perform requirements analysis, customer liaison, and architects and implement out-of-the-box and custom Microsoft Office Share Point Server solutions.
Use knowledge of Share Point 2013/2016/Online, Enterprise collaboration, portal, out-of-the-box web parts, dashboard capabilities, workflows, branding, and custom technologies to devise appropriate solutions to fulfill business requirements. Serve as a member of a team
of programmer/analysts responsible for developing, implementing, and maintaining web-based applications Experience with DOD, DA, and additional applicable and relevant Information Assurance standards, policies, and procedures.
Thorough knowledge of computer security regulations and the ability to establish computer security procedures. Prepare business cases for the application of IT solutions Ensure the integration of all systems components; e. g. procedures, databases, policies, software, and hardware Translate functional requirements into technical specifications. Java Script, Type Script, j Query HTML, CSS, Microsoft. NET Framework and Object Oriented Programming Apply the latest software design techniques and contribute to the technical design of new solutions Develop and design RESTful services and APIs Write object-oriented and maintainable code Education: MA/MS and 10 years of experience OR a BA/BS and 12 years of experience is preferred Certification Requirement(s): (One of the following) Security + or higher Desired Certification and Training Certificates: Share Point Java Script Web Content Management (WCM) Systems Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites.
Direct Viz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
monitors critical network functions, and performs repairs and upgrades on computer hardware and software. As a Level II technical support representative, you will be responsible for monitoring the following products 24 hours a day: Wireless/VOIP T1's POTS DSL You'll also be responsible for reporting any network issues to management within the time line allotted by company procedures 24 hours a day and escalating as necessary, along with the following: - Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction. - Reporting troubles
with our partnered service providers after hours and on weekends. - Having a thorough understanding of all products offered to ensure that reps are comfortable and confident with any issue that arises.
- Diagnosing / repairing customer's personal computers that have been brought in for billable labor. - Learning and understanding the functions of other departments to be able to execute them after hours. - Monitoring ACD queues and managing talk times to ensure hold times are minimal. - Communicating with customers and resolving any issues reported via the support email account. Provisioning / de-provisioning the following services: Wireless/VOIP DSL Email Dial-up Hot Spot Users - Handling
account suspends and restores. - Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors. - Submitting tickets to be worked by our field services and managed services departments. - All other duties as assigned. Qualifications Must have a minimum of a high school diploma, Associates Degree in CIS preferred Comp Tia A+ certification is preferred Experience with computer repair, software/hardware preferred Experience with Microsoft OS Experience in troubleshooting Outlook and other email applications, including mobile email applications 2 years related IT/Help Desk experience preferred Must demonstrate computer knowledge with the ability to learn new software General understanding of Webhosting preferred Experience with ESI or Shoretel Vo IP phones a plus Experience in Metaswitch or CSX a plus Telecommunications experience is a plus Skills Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential Must work well with others, as part of a team as well as individually Must possess and demonstrate excellent communications skills Must demonstrate excellent organizational skills Must be enthusiastic and self-motivated Proven customer support professional with at least three years of call center experience preferred Ability to speak Spanish preferred Benefits We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
