Location: Huntsville, TX
workers to manage the lab during scheduled shifts during the afternoons and evenings on Sundays through Fridays throughout the semester.
Other Requirements for the Position: A strong music background as well as experience with Word, Finale Music Notation Software, Garage Band, and is preferred.
Open Date: 09/01/2023 Position Number: 9N9900-00 Contact Name & Title: Kyle Kindred Contact Phone: 936-294-xyz X Contact Email: Contact Building & Room #: SHSU School of Music Building, rm 225 Contact Instructions Summary: Email resume and availability to Statement: Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace.
All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, interaction, national origin, age, veteran status, disability status, interactionual orientation, pregnancy, or gender identity or expression.
Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215. Annual Security and Fire Safety Report For more details: jobs-search. org/information-technology_huntsville-c448583/school-of-music-mac-lab-huntsville_i1971188626
Developer Intern leverages animation and video skills to help the SHSU community better understand technology for efficiency in operations and academic success.
e Learning Developer Interns work within our User Experience team to craft, refine, and manage instructional.
This position demands a blend of creative design acumen and technical proficiency, coupled with the capacity to thrive in a dynamic, collaborative work setting. Join us in this entry-level student assistant role to create innovative e Learning solutions with flexible scheduling. Key Responsibilities: Assist with design and development of e Learning videos, courses, and materials. Use authoring tools and learning
management systems to create interactive and engaging e Learning content. Collaborate with subject matter experts to ensure accuracy and relevance of course content.
Develop multimedia assets such as graphics, audio, and video to enhance the learning experience. Conduct quality assurance testing to ensure courses are functioning properly and meet established standards. Assist in the maintenance and updates of existing e Learning materials. Collaborate with team members to complete tasks and provide constructive feedback. Requirements: Currently enrolled in a degree program at Sam Houston State University with at least 6 credit hours during the fall and spring semester. Portfolio or samples
of video and/or animation work. Strong design skills with the ability to create visually appealing and engaging e Learning materials.
Excellent communication and collaboration skills. Ability to work effectively in a team environment. Self-motivated with the ability to manage multiple projects and deadlines. Ability and willingness to learn technology quickly. Location: Onsite in Academic Building I (ABI) during fall and spring semester. Flexible work arrangements available during the summer and in-between semesters. Open Date: 11/10/2023 Position Number: 9N9166-00 Contact Name & Title: Jessica Gorbett, User Experience Manager Contact Phone: 936.294. xyz X Contact Email: EEO Statement: Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace.
All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, interaction, national origin, age, veteran status, disability status, interactionual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
Annual Security and Fire Safety Report For more details: jobs-search. org/user-experience_huntsville-c448583/user-experience-elearning-developer-intern-huntsville_i1970247921
monitors critical network functions, and performs repairs and upgrades on computer hardware and software. As a Level II technical support representative, you will be responsible for monitoring the following products 24 hours a day: Wireless/VOIP T1's POTS DSL You'll also be responsible for reporting any network issues to management within the time line allotted by company procedures 24 hours a day and escalating as necessary, along with the following: - Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction. - Reporting troubles
with our partnered service providers after hours and on weekends. - Having a thorough understanding of all products offered to ensure that reps are comfortable and confident with any issue that arises.
- Diagnosing / repairing customer's personal computers that have been brought in for billable labor. - Learning and understanding the functions of other departments to be able to execute them after hours. - Monitoring ACD queues and managing talk times to ensure hold times are minimal. - Communicating with customers and resolving any issues reported via the support email account. Provisioning / de-provisioning the following services: Wireless/VOIP DSL Email Dial-up Hot Spot Users - Handling
account suspends and restores. - Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors. - Submitting tickets to be worked by our field services and managed services departments. - All other duties as assigned. Qualifications Must have a minimum of a high school diploma, Associates Degree in CIS preferred Comp Tia A+ certification is preferred Experience with computer repair, software/hardware preferred Experience with Microsoft OS Experience in troubleshooting Outlook and other email applications, including mobile email applications 2 years related IT/Help Desk experience preferred Must demonstrate computer knowledge with the ability to learn new software General understanding of Webhosting preferred Experience with ESI or Shoretel Vo IP phones a plus Experience in Metaswitch or CSX a plus Telecommunications experience is a plus Skills Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential Must work well with others, as part of a team as well as individually Must possess and demonstrate excellent communications skills Must demonstrate excellent organizational skills Must be enthusiastic and self-motivated Proven customer support professional with at least three years of call center experience preferred Ability to speak Spanish preferred Benefits We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
