Location: Katy, TX
As a Dental Hygienist, you’ll be recognized as an elite clinical provider and patient advocate. You’ll be an integral member of the patient care team, giving your patients the time and care they need, deserve and desire. With best-in-class support through our robust Hygiene mentor program and unparalleled educational offerings to enhance your clinical skills – you’ll be 100% supported as you provide exceptional lifetime care to your patients!
What You’ll Gain Competitive benefits including health insurance and retirement savings plans, six paid holidays and PTO (paid time off)Continuing education to provide you opportunity to develop your full potential and enhance your clinical skills
to provide education and care to your patients. Access to an expansive network of mentors with 1:1 hygiene mentorship support and networking opportunities available at your fingertips.
Unparalleled business support and the highest quality supplies and labs to deliver exceptional patient care. Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential Minimum Qualifications Current dental hygienist license in Virginia and an Associate’s or Bachelor’s degree in dental hygiene (where required)Excellent working knowledge of dentistry, dental hygiene procedures, dental patient screening and medical
history documentation CPR Certification Preferred Experience 1-2 years of clinical experience Experience using Velscope, Diagnodent, digital scanner, digital x-rays and electronic medical record systems Desire to continue learning and grow clinical skills to meet needs of patients and provide preventative care and overall maintenance of patients’ dental health Clinical needs as required by office Physical Requirements Ability to perform essential duties as deemed necessary by the Office/ Doctor/ Heartland Dental with or without reasonable accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting and standing Must be able to lift and carry up to 45 pounds at times Availability to attend virtual training sessions (or in-person) periodically throughout the year Who is Heartland Dental?
As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies.
With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. COVID-19: The Company and supported offices comply with all local, state and federal regulations.
Employment is contingent upon an individual's continued compliance with regulations and Company policy, including COVID-19 vaccination or testing. For more details: jobs-search. org/dental-hygienist_katy-c448489/dental-hygienist-katy_i1960778613
monitors critical network functions, and performs repairs and upgrades on computer hardware and software. As a Level II technical support representative, you will be responsible for monitoring the following products 24 hours a day: Wireless/VOIP T1's POTS DSL You'll also be responsible for reporting any network issues to management within the time line allotted by company procedures 24 hours a day and escalating as necessary, along with the following: - Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction. - Reporting troubles
with our partnered service providers after hours and on weekends. - Having a thorough understanding of all products offered to ensure that reps are comfortable and confident with any issue that arises.
- Diagnosing / repairing customer's personal computers that have been brought in for billable labor. - Learning and understanding the functions of other departments to be able to execute them after hours. - Monitoring ACD queues and managing talk times to ensure hold times are minimal. - Communicating with customers and resolving any issues reported via the support email account. Provisioning / de-provisioning the following services: Wireless/VOIP DSL Email Dial-up Hot Spot Users - Handling
account suspends and restores. - Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors. - Submitting tickets to be worked by our field services and managed services departments. - All other duties as assigned. Qualifications Must have a minimum of a high school diploma, Associates Degree in CIS preferred Comp Tia A+ certification is preferred Experience with computer repair, software/hardware preferred Experience with Microsoft OS Experience in troubleshooting Outlook and other email applications, including mobile email applications 2 years related IT/Help Desk experience preferred Must demonstrate computer knowledge with the ability to learn new software General understanding of Webhosting preferred Experience with ESI or Shoretel Vo IP phones a plus Experience in Metaswitch or CSX a plus Telecommunications experience is a plus Skills Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential Must work well with others, as part of a team as well as individually Must possess and demonstrate excellent communications skills Must demonstrate excellent organizational skills Must be enthusiastic and self-motivated Proven customer support professional with at least three years of call center experience preferred Ability to speak Spanish preferred Benefits We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
