Location: Provo, UT
Company: Curve Dental
cross department communication, and focuses on efficient and quick speed-to-resolution service. Learn more at: flex. dental Job Overview: Product specialist for our applications for dental offices. (Tier 1) Providing support via chat, email, talk, remote session(s) (multi tasking required) Day to Day Operations: Omni-Channel Support (Chat, Phone, and Email) Internal collaboration with support, training, and billing departments External collaboration with client's IT services/third parties Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.
) Individual and Team-Based Problem Solving Working with Tier 2/Escalation Support Representative
Connecting to clients via remote software Required Experience: Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
Ability to multi-task efficiently (providing multi-channel support simultaneously) Critical thinking/Troubleshooting Self Manage Workload (Prioritization, Time Management) Ability to be self-directed, prioritize tasks, and organize overall workload. Ability to work effectively in a fast-paced environment Provide accurate and quick support Preferred Experience: Technical Support Background (2 years of customer service experience preferred) Understanding of Windows Operating System(s) Previous High Pace Work Experience Experience with Multi-Channel Support Job Posted by Applicant Pro
or electronically. They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. You will be working at either our Orem or American Fork locations!
WHAT SKILLS ARE NEEDED: Must know how to repair Windows computers using diagnostic software to troubleshoot computers to determine hardware failures Must be knowledgeable in installing and upgrading Windows & Apple Operating Systems and be able to download specific drivers and software for hardware requirements. The ability to use electrical voltmeters, soldering irons, and computer repair tools is required. ATTRIBUTES WE'RE LOOKING
FOR: Passion to succeed! Great work ethic! Teachable and can copy what the best reps do. Excellent communications skills. Ability to multitask and function under stress.
Self-motivation. WHAT WE OFFER: Bonuses for performance on top of a good starting base (Average Technician makes $13 to $14/Hr after training and certification) Advancement opportunities (We're growing fast and we need Tech managers) Fun, high energy, and positive environment. Full medical, dental, and vision insurance eligibility after 2 months- and lots more! A FEW NECESSARY REQUIREMENTS: Must have a High school diploma or equivalent Reliable daily transportation. Must be at least 18 years old PC Laptops is committed
to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, interaction, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.
Job Posted by Applicant Pro
or electronically. They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. You will be working at either our Orem or American Fork locations!
WHAT SKILLS ARE NEEDED: Must know how to repair Windows computers using diagnostic software to troubleshoot computers to determine hardware failures Must be knowledgeable in installing and upgrading Windows & Apple Operating Systems and be able to download specific drivers and software for hardware requirements. The ability to use electrical voltmeters, soldering irons, and computer repair tools is required. ATTRIBUTES WE'RE LOOKING
FOR: Passion to succeed! Great work ethic! Teachable and can copy what the best reps do. Excellent communications skills. Ability to multitask and function under stress.
Self-motivation. WHAT WE OFFER: Bonuses for performance on top of a good starting base (Average Technician makes $13 to $14/Hr after training and certification) Advancement opportunities (We're growing fast and we need Tech managers) Fun, high energy, and positive environment. Full medical, dental, and vision insurance eligibility after 2 months- and lots more! A FEW NECESSARY REQUIREMENTS: Must have a High school diploma or equivalent Reliable daily transportation. Must be at least 18 years old PC Laptops is committed
to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, interaction, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.
Job Posted by Applicant Pro
