National Manager, Tier 2 Customer Care

Detailed Information

LISTED SITE
  • Location: Irvine, CA

  • Company: Kia America

special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year.

Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California. Status Exempt Summary This position is responsible for management, strategic planning and tactical

execution of all aspects of Tier 2 Customer Care operations including operation of the Kia arbitration program, vehicle buyback requests from attorneys and consumers, goodwill, vehicle title-branding and disposal and customer complaints regarding product safety and performance in collaboration with the KUS Legal Department (Legal), North American Safety Office (NASO) and Product Quality (PQ) in compliance with state & federal law.

This position has significant fiscal responsibility as KUS can be subject to civil penalties and fines for non-compliance with state statutes at an individual case level, as well as damage to brand reputation. Major Responsibilities Priority 1st - 40% Manage

the daily operations of the Customer Care Escalated Case team (requests for buybacks from consumers, arbitrations process or attorneys, goodwill administration, vehicle disposal) to ensure compliance with federal & state laws in collaboration with Legal.

Priority 2nd - 40% Manage the daily operations of the Customer Care Field Operations team (safety-related product complaints received from customers, insurance companies & field/dealers) in collaboration with NASO, Legal & PQ to ensure timely investigation and resolution Priority 3rd - 10% Monitor and provide direction/support of the regional and field Customer Care support activities through the Regional Parts & Service Managers and utilize Field Technical Specialist team as appropriate to prevent vehicle buyback/goodwill.

Offer guidance and assistance when necessary, including dealer and field training. Priority 4th - 10% Collaborate with KUS Legal & NASO teams to provide lawsuit support including depositions of Tier 2 team members, develop innovative strategies to proactively minimize unnecessary legal activity and efficiently investigation product safety allegations. Education/Certification Bachelors Degree or equivalent experience required, Masters Degree preferred Legal education preferred (paralegal, law school) Overall Experience Minimum of 10 years of automotive industry experience with steady and progressive responsibilities.

Minimum of 5 years management responsibility. Minimum of 3 years of Regional/field experience including Customer Care preferred Direct automotive National Customer Care experience preferred. Directly Related Experience Demonstrated good judgment and initiative. Complex analysis with responsibility to apply results to strategic and tactical action. Cross-functional collaboration and team oriented project management skills Knowledge & administration of the various state lemon laws and reacquired vehicle disclosure requirements.

Understanding of Distributor TREAD reporting requirements. Experience with automotive product liability claims handling/negotiation. Skills Detail-oriented with excellent analytical and independent critical thinking skills including statistical analysis Planning, training, motivation, implementation and management skills Excellent written and oral communication skills. Demonstrated consumer contact skills Mastery of standard office software (Microsoft Office) and ability to learn other company software systems Work collaboratively and cross-functionally with other in-house counsel team members in other legal areas to identify and resolve legal issues Ability to create timely and insightful executive reports and analysis Competencies CHALLENGE - Solving Complex Problems COLLABORATION - Building and Supporting Teams CUSTOMER - Serving Customers GLOBALITY - Showing Community and Social Responsibility PEOPLE - Interacting with People at Different Levels Pay Range $125,884 - $181,615 Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, interaction, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, interactionual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.

KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment. Disclaimer : The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Management & Executive in Irvine, CA

POPULAR
Project Manager Assistant Laboratory
1
Project Manager Assistant Laboratory
Irvine, CA
Dec 28, 2023

most complex problems for a safer, healthier world. About the role: Project Manager Assistant will be responsible for assisting with project management tasks. Project setup entry in LIMS. Manage subcontract work. Create final reports. Answer phones/email reports.

Maintain client files. Review client reports. Ensure project documents are complete, current and stored appropriately. Prepare quote and basic proposals. Other duties as assigned. Responsibilities About you: Proficient verbal and written communication skills. Excellent organizational skills and attention to detail. Proficient computer skills, specifically Microsoft Office. Problem solving skills. Team oriented.

Required Qualifications: Bachelor's degree is preferred. 1 - 3 years of laboratory experience is preferred. 0 - 5 year of project management experience is preferred Physical Demands: Able to work in a standard office setting and to use standard office equipment, including a computer; Able to maintain attention to detail despite interruptions; Able to lift and carry files weighing up to 5 pounds; Vision to read printed materials and a computer screen; Hearing and speech to communicate in person and over the telephone.

Qualifications Working at ALS: Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by

our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. Our benefits include: Compensation Min$17.13-Max$21.58 Structured wage increases Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks) Additional vacation days for years of service Business support for education or training after 9 months with the company Learning & development opportunities (unlimited access to e-learnings and more)About ALS: ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, medical, healthcare and equipment reliability.

Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. Everyone matters: ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society ALS is a VEVRAA Federal Contractor. EOE AA Minority, Female, Veteran, Individuals with Disabilities Click Here to view the EEO is the Law poster Click Here to view the FMLA Law poster Click Here to view the EPPA Law Poster Click Here to view the Pay Transparency Provision Click Here to view company E-Verify Participation Poster ALS also welcomes applications from people with all levels of ability.

Accommodation is available on request for candidates taking part in all aspects of the selection process.

POPULAR
Senior client solutions executive
1
Senior client solutions executive
Irvine, CA
Dec 29, 2023

a defined territory. The SE will be responsible for achieving target volumes in new applications, activations, monthly new business revenue for Next Gear Capital (Cox Automotive), and the company's ancillary products and services. The Sales Executive will be responsible for maintaining relationships with auction general managers to maximize Next Gear's business opportunities within assigned auto auctions.

The SE will work closely with Next Gear Capital's Portfolio Managers in their assigned territory to exceed budgeted goals. What You'll Do: Educate customers on all products and services that Next Gear Capital offers including inventory financing (floorplan) and the company's Ancillary

Products and Services. Gain general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs. Develop an aggressive sales plan within a defined market.

Build a prospect list through effective cold calling, lead follow-up, and referrals. Conduct cold calls each week to solicit new relationships for Next Gear Capital. Follow up on all leads provided daily with a sense of urgency. Increase overall loan volume and utilization through service calls to existing customers. Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC). Hit target levels of performance in new

applications, loan development, and new business on a monthly basis.

Responsible for initial underwriting of potential Next Gear Capital customers prior to accepting an application. Monitor applications throughout the credit process. Responsible for contracting and orientation of new customers. Manage customer experience and engagement through the first six months of the dealer lifecycle. Hit target levels of performance in enrollments and sales of Next Gear Capital's Ancillary Products and Services. Develop a strong relationship with Next Gear Capital Portfolio Managers. Conduct Monthly non-sale day visits with assigned auction General Managers. Increase Next Gear's business opportunity at assigned auctions through the development of relationships with auction staff and its customers.

What's In It For You? Wouldn't it be nice to know that someone has your back - for physical health, mental health, financial wellness, and more? At Cox, it's more than nice.it's a reality. Check out a few of our employee benefits: First, we've created an exceptional salary package , plus additional incentives including highly sought-after yearly sales awards and recognition for our top salespeople. We are an inclusive , sales-friendly environment where different perspectives are valued and celebrated.

We believe in taking good care of our team, so you'll also have access to benefits like an impressive base salary with an uncapped commission , 401(K) with company match and quality healthcare & life insurance options, and more! Who You Are: You're a highly motivated self-starter with charisma to spare. You know how to own a room and close a deal while operating with integrity and respect. You also have the following qualifications: Required Minimum: Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.

D. and 1 year of experience; or 8 years' experience in a related field Safe drivers needed; valid driver's license required. Preferred 5 years of experience in outside sales and portfolio management 3+ years experience in finance or auto industry Sales Management skills (develop leads, contract customers, portfolio growth) Must be comfortable in a high-pressure, results-driven, and fast-paced work environment Ability to learn company operating and reporting systems plus Microsoft Sales Force USD 66,900.00 - 100,400.00 per year About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community.

We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.

Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, interaction (including pregnancy), interactionual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. For more details: jobs-search. org/finance_irvine-c426358/senior-client-solutions-executive-irvine_i1975049994

POPULAR
Data Team Supervisor
1
Data Team Supervisor
Irvine, CA
Dec 28, 2023

specialize in providing professional, customized notice and claims processing services. CPT is known for offering best-in-class service and for the great care we take of our clients and employees alike. We hire ambitious people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our company stronger.

We are a growing company based in Irvine, California, that offers its employees job security, good benefits, and a friendly working environment. We offer employees the opportunity to grow with us. This is a company where your strengths and skills will be recognized and appreciated. CPT shares a vision of giving back to the community. Over

the years, we have supported various initiatives that promote growth, care and support of youth, business, our troops, and our planet. Why Should You Apply? Your strengths will be recognized and appreciated.

You will have access to great benefits. You will be part of a family environment where everyone truly enjoys working together. Job Description Join us as a Data Team Supervisor! We're looking for someone with a strong grasp of relational data, data tuning, and optimization. You'll lead our team in integrating, updating, and analyzing data within an enterprise environment, as well as managing the implementation of web-based applications for data collection. Proficiency in Microsoft

ASP. NET, C#, SQL Server, and other analytical tools is a must. Bring your solid skills and best practices to our team and help us execute data-driven decisions.

JOB FUNCTIONS: Lead a team of database and application programmers to enable a data-driven organization. Craft and communicate the data team strategy and drive technology and organizational change in its implementation. Help advance our capabilities in organizing data, reporting on data and helping our stakeholders gain insights leveraging our enterprise data stack. Advise internal stakeholders to understand goals and data sources and help establish benchmarks and metrics from various data sources. Assist in standardizing the implementation of a formal QC/QA process.

Nurture a feedback-rich culture to develop individual team members and to foster healthy relationships inside and outside the team. POSITION QUALIFICATIONS: Education: BA/BS preferably in Computer Science, Math, Statistics, Engineering, or Business (or equivalent work experience). Experience: 3+ years of experience working with relational data (transactional and analytical). 3+ years of experience building interactive websites and implementing SEO. 3+ years of experience leading a development or a data/analytics team. Demonstrated experience using web analytics tools such as Google Analytics or similar tools.

Demonstrated experience with reporting frameworks. Reports to Software Development Manager. Job Type: Full-time Pay Range: $43.00 - $50.00 per hour DOE Benefits: 401(k) Health Insurance (50% employer contribution) Dental Insurance Disability Insurance Vision insurance Flexible spending account Life Insurance (Employer-paid) Paid time off Referral program Educational Expense Assistance Schedule: 8-hour shift Monday to Friday COVID-19 considerations: To keep our employees as safe as possible, we've installed clear plastic barriers and provide masks, gloves and hand sanitizer.

We also have additional deep cleaning and sanitization of high traffic, touch areas performed multiple times weekly. Company's website: CPT Group Company's Linked In page: Linked In Benefit Conditions: 60 Day waiting period Work Remotely: Hybrid Schedule after Waiting Period Available If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

POPULAR
Product Marketing Manager
1
Product Marketing Manager
Irvine, CA
Dec 27, 2023

we are Connecting Everyone and Everything, All the Time. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management, and the freedom to make meaningful contributions in a setting that encourages creative thinking.

We value open communication, mutual trust, and respect. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together are changing the way the world communicates. Requisition ID: 71747 Job Description Role can be located in a number of US Skyworks locations. In this role, you be a member of the broad market marketing team, and will work closely

with sales, business units, and customers to help shape roadmaps, define new products, and develop/execute market strategy to drive revenue and margin growth in one or more end market segments.

In addition, you will be able to maximize product portfolio content across Skyworks solutions in offering entire solution to the end customers. Candidates must possess a strong mix of business and technical skills, with the ability to build relationships with peers in engineering, product management, sales, corporate marketing, and other cross-function groups. To be successful in this role, you must have a self-starter attitude, be able to develop relationships across organizations within Skyworks,

influence decision makers, and help drive stakeholders to common goals.

The Scope of Responsibilities Include Supporting product marketing strategy within a market segment, i. e. Infrastructure, Industrial, Io T and/or Automotive Track market dynamics, technology trends, and ensure optimized roadmaps Be the primary marketing interface to sales and customers globally for a defined market segment Create and maintain product positioning in the focus market segment applications Develop and track opportunities with sales, driving them to design wins Providing data driven suggestion for application priority team Contributing to product roadmaps, define new NPI and business cases Creating thought leadership and product training content Supporting Pricing strategy and negotiation Additional supporting activities include market segment TAM/SAM modeling, forecasting collaborating with business unit product line managers on development schedules, and providing recommendations on technology investment and acquisition.

This is a key position driving our continued growth in the Infrastructure, Industrial, Io T and/or Automotive segments. Experience and Qualifications BS in Electrical Engineering, with 7+ years of product marketing and application engineering - Timing products Thorough knowledge of market trends and key technology inflection points in in 5G wireless, network communications, and/or data center markets Experience working with global leaders wireless/wired communication, data center, and the ODM partner ecosystem – A Plus Track record of developing customer facing promotional collateral, product messaging and competitive positioning Strong organizational skills with ability to track multiple product developments and customer engagements globally Excellent communication and presentation skills Experience with IEEE 1588 and/or any timing products is a plus Ability to analyze market reports and relate to customer/market dynamics Willing to travel globally up to 25% of the time #LI-SJ1 The typical base pay range for this role across the U.

S. is currently USD $124,400 - $235,700 per year. Starting base pay will depend on relevant experience and skills, training and education, business needs, market demands, the ultimate job duties and requirements, and work location. Skyworks has different base pay ranges for different work locations in the U. S. Benefits include access to healthcare benefits (including a premium-free medical plan option), a 401(k) plan and company match, an employee stock purchase plan, paid time off (including vacation, sick/wellness, parental leave), among others.

Employees are eligible to participate in an incentive plan, and certain roles are also eligible for additional awards, including recognition and stock. These incentives and awards are based on individual and/or company performance. Skyworks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, interaction, interactionual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Skyworks strives to create an accessible workplace; if you need an accommodation due to a disability, please contact us at xyz X@.

Management & Executive In California

1
Assistant Project Manager
Anaheim
Dec 28, 2023

with client expectations. Attend and actively participate in required project meetings, including but not limited to: client meetings, site visits, meetings for purposes of permitting, etc. Attend and actively participate in required Company meetings, including but not limited to: staff meetings, planning meetings, trainings.

Assistant Project Manager is also strongly encouraged to actively participate in optional Company events, including, but not limited to, team-building events, service events, Company dinners, etc. Assist PM in properly coordinating and managing assigned teams to ensure on-time completion of all assigned projects. Coordinate and effectively communicate with company

staff to ensure projects are completed on budget and billed at the appropriate times. Keep the PM and DE abreast of progress, problems, and potential problems and offer appropriate solutions for those problems.

Read and accurately interpret drawings. Read and accurately interpret code documents and material specifications. Produce drawings and calculations by company standards. Draft/Draw necessary sketches and details using Auto CAD or other design tools. Present documents to PM and/or DE for internal review and back-check process before approval and submission to the customer. Produce calculations in a logical, reviewable, and presentable format. Perform structural calculations using

analysis programs or manual methods as necessary to complete the calculations.

Complete all work accurately and on time as assigned by the PM and/or DE. Cooperatively work with team members to complete engineering tasks. Provide assistance to resolve project challenges resulting in a satisfied customer. Manage daily engineering duties through tools utilized by management. Make decisions and take actions as necessary to minimize costs under his/her control. Seek guidance and direction as necessary for the performance of the listed duties and responsibilities. Foster harmonious relationships with other company employees. Ensure the confidentiality of company, customers, and personnel information.

Make the best use of time during the course of the work-day. Provide proper notification and advance notice of absences. Consistently report to work and appointments on time. Always follow all safety procedures in the office or in the course of business outside the office. Maintain work area in a neat and orderly manner. Maintain all work-related documentation neatly, legibly, and accurately. Other duties/responsibilities that may be assigned by the PM, DE, or other Company Senior Management from time to time. Qualifications: THIS POSITION REQUIRES A BACHELOR'S DEGREE (OR FOREIGN EQUIVALENT) IN ARCHITECTURAL ENGINEERING, CIVIL ENGINEERING, STRUCTURAL ENGINEERING OR RELATED FIELD, OR IN A CLOSELY RELATED FIELD, PLUS 3 YEARS OF WORK EXPERIENCE AS A PROJECT ENGINEER FOR STRUCTURAL ENGINEERING OR IN A CLOSELY RELATED OCCUPATION.

Special Requirements: EXPERTISE/KNOWLEDGE OF: Auto CAD 2013 (or newer) 2D experience. Working knowledge of Enercalc and RISA. Understanding of the 2013 and 2016 California Building Codes (CBC). Knowledge of the current ACI code for the design of slender wall (tilt up) design. MUST POSSESS EXPERTISE/ KNOWLEDGE SUFFICIENT TO ADEQUATELY PERFORM THE DUTIES OF THE JOB BEING OFFERED.

EXPERTISE/ KNOWLEDGE MAY BE GAINED THROUGH EMPLOYMENT EXPERIENCE OR EDUCATION. SUCH EXPERTISE/ KNOWLEDGE CANNOT BE " QUANTIFIED" BY " TIME. " TELECOMMUTING PERMITTED 5-10% TRAVEL WITHIN CALIFORNIA. Salary Offered : $91,229 – $95,000 per year 4 S. T. E. L. Engineering, Inc. is an equal opportunity employer.

1
Change Management Lead - SAP Implementation: Hybrid
Anaheim
Dec 27, 2023

and maximize the benefits of the SAP platform. Responsibilities: Develop Change Management Strategy: Collaborate with project stakeholders to understand the scope, objectives, and impacts of the SAP implementation. Formulate a comprehensive change management strategy aligned with the overall project goals and organizational objectives.

Stakeholder Engagement: Identify and engage key stakeholders across different business units and levels to create a network of change champions. Foster open communication channels to address concerns, gather feedback, and ensure a shared understanding of the project's purpose and benefits. Change Impact backssment: Conduct thorough backssments to identify

the impact of the SAP implementation on various business processes, job roles, and organizational structure. Analyze the current state and define the desired future state, outlining the changes required for a successful transition.

Communication Planning: Develop and execute a communication plan that includes regular updates, training schedules, and key milestones to keep employees informed and engaged. Tailor communication messages to various audiences, ensuring relevance and clarity. Training and Development: Collaborate with the training team to design and implement a robust training program that addresses the skill gaps and knowledge requirements associated with the SAP platform.

Provide ongoing support and resources for continuous learning.

Resistance Management: Anticipate and address resistance to change by identifying potential challenges and developing mitigation strategies. Work closely with departmental leaders to address individual and team concerns and promote a positive attitude toward the SAP implementation. Performance Metrics and Evaluation: Establish key performance indicators (KPIs) to measure the effectiveness of change management initiatives. Regularly evaluate progress against KPIs and make adjustments to the change management plan as needed. Paula Monson949 ### #### Required Preferred Job Industries Customer Service Associated topics: assistant general manager, assistant gm, captain, district manager, editor in chief, executive producer, general manager, lieutenant, manager in training, shift supervisor

1
Remote Sr. Employee Relations Manager (LA/Orange County California)
Anaheim
Jan 20, 2024
1
Travel Nurse RN - Case Management - $2,473 per week
Anaheim
Jan 21, 2024
1
Travel Nurse RN - Case Management - $2,419 per week
Anaheim
Jan 21, 2024
1
Task Force Hourly Supervisor - Anaheim Convention Center
Anaheim
Dec 05, 2023