Location: Traverse City, MI
Company: Verizon
administered by NMCAA (Northwest Michigan Community Action Agency) is consistent with the collective work to end homelessness within the communities we serve. The SSVF Homeless Programs Supervisor will follow all current SSVF (Supportive Services for Veteran Families) guidelines in accordance to VA (Veterans Affairs) Grant requirements.
Essential functions: Provide ongoing programmatic guidance and training to staff to ensure compliance with all grant requirements. Hold weekly Team Meetings and one-on-ones for all team members monthly, to coach, train and receive updates regarding client and staff needs. Ensure that best practices are being utilized by all outreach and case management
staff in areas related to trauma informed, client centered housing-based case management to ensure housing stability and effectively end homelessness in the coverage area.
Work with other service providers in the designated coverage area to create links to resources for Housing Based Case Managers and their clients. I. e. VA (Veterans Affairs) services, domestic violence counseling, addiction treatment services, behavioral health counseling, physical health, food pantries and other local resources. Collaborate across NMCAA offices with Homeless Prevention Supervisors, staff and other NMCAA staff that support our community. Track and monitor financial/rental assistance and spend-down rates
through the NMCAA client/financial logs for all programming you oversee.
Assure that check requests submitted by case management staff are accurate and complete before submitting to the program manager(s). Review monthly grant expenditure reports and case counts to track program progress, and project budget expenditures. Develop outreach and Diversion strategies to engage families and individuals who are experiencing homelessness with staff. Conduct biweekly case reviews with Housing Based Case Managers either in person or virtually, to ensure best practices are met among all case managers and clients. Ensure standards of Rapid Rehousing are being met throughout all programming.
Provide staff with annual performance reviews and feedback on performance as well as areas of growth. Coordinate with local partners to complete the annual Point in Time (PIT) count required by state and federal funding regulations. Conduct monthly client file reviews with case management staff for all enrolled clients in your program coverage area to ensure the quality, validity, confidentiality of individual case files and compliance with all documentation standards and requirements set by funders and NMCAA. Ensure that all assigned documentation is completed accurately, on time and is systematically organized within each file.
Monitor staff caseloads and client progress so that case assignments, transitions and case closures are handled effectively and efficiently. Analyze and run routine HMIS (Homeless Management Information Systems) reports to ensure data and outcomes to ensure at least 97% data quality across all program types and utilize this data to inform the Homeless Prevention Management team of recommendations for system change/iteration. Attend biweekly homeless prevention management meetings to continuously work on the annual strategic goals of the homeless prevention team in the work to end homelessness.
Attend Biweekly check ins with your direct supervisor to review team dynamics, staffing needs/concerns and any programmatic guidance updates. Act as a NMCAA representative at relevant local work group meetings and attend and participate with our local coalitions as requested by your program director. Work with the HP (Homeless Prevention) Management team to continue existing and identify and develop new opportunities to end homelessness through grant writing and renewals, partnership opportunities, and various NMCAA committees. Assist the Program Manager in the hiring process of all housing-based case managers on the homeless programs team you directly supervise.
Train, supervise and provide ongoing evaluation and mentorship of the housing-based case management. Perform other duties as requested.
Team service. The Assistant Manager will support the restaurant and General Manager to ensure we are 1st Choice for our Guests and Employees. Whats in this for you? Instant Pay work today get paid tomorrow 401k with match Free meals when working, discounts on days off Sign on Bouns Referral Bonus Period achievement Bonus Attendance Bonus Vacation Pay HOW YOU MAKE A DIFFERENCE EVERYDAY Building sales and profits by promoting Guest satisfaction and managing restaurant operations Escalating any concerns or recommendations with the restaurant, employees or Guests to the General Manager Assisting with interviewing and hiring the right Team Members Ensuring policy and procedures are being followed
on shifts Training Team Members on operations, Company policies and procedures and Guest service Identifying and responding to complaints and policy and procedure violations Providing regular feedback and coaching to Team Members on their performance Helping ensure the restaurant is a safe, clean and fun environment for our employees and Guests!
YOU'VE GOT THIS? High School Diploma or General Education Degree (GED) - Preferred Food Safety Certified 1-2 years restaurant management experience, preferably in Quick Service Restaurants (QSR) Basic math skills Microsoft Office and general systems experience Strong interpersonal and verbal and written communications skills Ability to work flexible
schedule and extended hours High energy to keep up with our fast paced environment Commitment to our core values of integrity, service, excellence, and courage to be bold & grow details available at the restaurant during your interview Preferred qualifications: Legally authorized to work in the United States 18 years or older Associated topics: captain, editor in chief, executive team leader, fire captain, general manager, petty officer, planning operations, shift lead, shift supervisor, supervisor
position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations. ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following) Coordinates and directs team members, assigns and reviews work, approves overtime and completes performance reviews.
Ensures adequate staffing levels are maintained to provide effective services. Provides staff direction and motivates team members to resolve daily issues. Intervenes or works with customers to resolve customer service. Ensures the protection of gaming assets. Monitors the financial asset performance of the casino floor
to ensure gaming integrity is not compromised. Ensures regulatory compliance with Minimum Internal Control Standards (M. I. C. S. ) requirements, Title 31, NIGC rules and Tribal Gaming Commissions standards and any applicable rules and regulations.
Directs and ensure team members comply with internal control procedures and Company policies and procedures. ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following) Supervisees and directs other departments within Casino complex in the absence of departmental supervision. Assists with developing procedures to improve table games. All other job-related duties as assigned. CONTACTS: Immediate peers, peers in other departments,
immediate supervisor/manager, managers in other departments, executives, customers, outside vendors/service providers, Internal Revenue Service (IRS), NIGC, auditors and auditors.
PHYSICAL REQUIREMENTS: Position sedentary with primarily sitting and lifting of maximum of 10 pounds. Physical factors include frequent standing, walking, sitting, use of hearing, near/midrange/far vision, depth perception, color/field of vision and typing. Working conditions include frequent exposure to noise and vibration. Potential hazards include frequent computer use and occasional exposure to moving mechanical parts and equipment use. REQUIREMENTS: Education: High School diploma or equivalent required.
Associates Degree in Business or Business Administration or Business-related field preferred. Experience: Minimum of 5 years of a supervisory experience in casino operations. Certification/License: Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission. Will be required to complete and pass pre-employment drug testing. Knowledge, Skills and Abilities: Must have working knowledge and be able to use word processing and spreadsheet and data base software. Knowledge of or ability to acquire a thorough understanding of table games.
Must be able to write grammatically correct business correspondence and emails. Must have knowledge of Human Resource Management principles. Must have leadership skills, analytical thinking and decision-making skills. Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work under pressure and handle difficult situations. Must maintain confidentiality. Native American preferred.
