Location: Troy, MI
Company: Western Global
service and sales techniques needed to grow in your career. Lens Crafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made Lens Crafters a leader in vision care for over 35 years.
GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail Conveys a commitment
to providing unsurpassed customer service to all customers and patients with every visit. Assists customers in selecting frames & lenses that are best suited for them.
Suggests improvements & recommends solutions. Assists associates with difficult & complex areas. Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems. Performs work accurately & thoroughly as required. Demonstrates superior product knowledge. Strives to achieve exceptional results with every customer and patient every time. Serves as a responsible alternate store key holder. Brings associate
opportunities to the attention of management directly & in a timely manner.
While working in Lab, if applicable Custom fits glasses & precisely places prescription in lenses. Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology. Edges & mounts only when needed & within company guidelines. Ensures finished eyewear meets optical standards & customer requirements. Ensures associates complete training, & routinely conducts eyewear inspections with excellence. Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
Ensures approved safety programs are implemented & maintained consistently per standards. Creates a safe working environment for all. Demonstrates safe work practices. Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems. BASIC QUALIFICATIONS HS diploma/GED 1+ year experience Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong inter-personal skills Strong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed states Lens Crafters Final Eyewear Inspector Certification Lens Crafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience Accu Fit Digital Measurement System certification Knowledge of current store merchandise & lens options Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
and unlimited growth opportunities. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all. GENERAL FUNCTION The Assistant Manager II is a core member of the leadership team that drives Sunglass Hut's success.
The Assistant Manager II works in partnership with the Store/Multi Store Manager to oversee all the daily functions of the store, including selling, coaching, merchandising, talent acquisition and retail excellence. MAJOR DUTIES AND RESPONSIBILITIES Utilizes all company tools to deliver sales plan, develop associates and achieve company objectives. Utilizes reporting
tools and business acumen to identify and address gaps in performance and to capitalize on successes. Provides ongoing coaching for all associates that supports their growth and development while creating an inspirational and motivating work environment Acquires talent by utilizing networking and recruiting skills and conducting interviews in partnership with the Store/Multi Store Manager.
Seeks out opportunities for self-development as defined in an individual development plan. Spends a majority of the time on the sales floor. Develops and maintains Customer relationships by maximizing all company tools. Consistently executes the brand standards. Maintains store merchandising standards
including any updates or changes. Knows product knowledge and uses company learning tools to stay current on new products in both fashion and performance.
Ensures execution of operational policies and procedures. Ensures clear communication to their team of brand strategy including all promotions, contests and incentives, etc. BASIC QUALIFICATIONS High school diploma or GED 1+ years of experience Demonstrates expertise in every aspect of store operation Detail-oriented Uses critical thinking to deliver absolute execution of the operational components of the store PREFERRED QUALIFICATIONS Customer service and/or retail experience Previous leadership experience of 1+ years Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
Team service. The Assistant Manager will support the restaurant and General Manager to ensure we are 1st Choice for our Guests and Employees. Whats in this for you? Instant Pay work today get paid tomorrow 401k with match Free meals when working, discounts on days off Sign on Bouns Referral Bonus Period achievement Bonus Attendance Bonus Vacation Pay HOW YOU MAKE A DIFFERENCE EVERYDAY Building sales and profits by promoting Guest satisfaction and managing restaurant operations Escalating any concerns or recommendations with the restaurant, employees or Guests to the General Manager Assisting with interviewing and hiring the right Team Members Ensuring policy and procedures are being followed
on shifts Training Team Members on operations, Company policies and procedures and Guest service Identifying and responding to complaints and policy and procedure violations Providing regular feedback and coaching to Team Members on their performance Helping ensure the restaurant is a safe, clean and fun environment for our employees and Guests!
YOU'VE GOT THIS? High School Diploma or General Education Degree (GED) - Preferred Food Safety Certified 1-2 years restaurant management experience, preferably in Quick Service Restaurants (QSR) Basic math skills Microsoft Office and general systems experience Strong interpersonal and verbal and written communications skills Ability to work flexible
schedule and extended hours High energy to keep up with our fast paced environment Commitment to our core values of integrity, service, excellence, and courage to be bold & grow details available at the restaurant during your interview Preferred qualifications: Legally authorized to work in the United States 18 years or older Associated topics: captain, editor in chief, executive team leader, fire captain, general manager, petty officer, planning operations, shift lead, shift supervisor, supervisor
position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations. ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following) Coordinates and directs team members, assigns and reviews work, approves overtime and completes performance reviews.
Ensures adequate staffing levels are maintained to provide effective services. Provides staff direction and motivates team members to resolve daily issues. Intervenes or works with customers to resolve customer service. Ensures the protection of gaming assets. Monitors the financial asset performance of the casino floor
to ensure gaming integrity is not compromised. Ensures regulatory compliance with Minimum Internal Control Standards (M. I. C. S. ) requirements, Title 31, NIGC rules and Tribal Gaming Commissions standards and any applicable rules and regulations.
Directs and ensure team members comply with internal control procedures and Company policies and procedures. ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following) Supervisees and directs other departments within Casino complex in the absence of departmental supervision. Assists with developing procedures to improve table games. All other job-related duties as assigned. CONTACTS: Immediate peers, peers in other departments,
immediate supervisor/manager, managers in other departments, executives, customers, outside vendors/service providers, Internal Revenue Service (IRS), NIGC, auditors and auditors.
PHYSICAL REQUIREMENTS: Position sedentary with primarily sitting and lifting of maximum of 10 pounds. Physical factors include frequent standing, walking, sitting, use of hearing, near/midrange/far vision, depth perception, color/field of vision and typing. Working conditions include frequent exposure to noise and vibration. Potential hazards include frequent computer use and occasional exposure to moving mechanical parts and equipment use. REQUIREMENTS: Education: High School diploma or equivalent required.
Associates Degree in Business or Business Administration or Business-related field preferred. Experience: Minimum of 5 years of a supervisory experience in casino operations. Certification/License: Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission. Will be required to complete and pass pre-employment drug testing. Knowledge, Skills and Abilities: Must have working knowledge and be able to use word processing and spreadsheet and data base software. Knowledge of or ability to acquire a thorough understanding of table games.
Must be able to write grammatically correct business correspondence and emails. Must have knowledge of Human Resource Management principles. Must have leadership skills, analytical thinking and decision-making skills. Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work under pressure and handle difficult situations. Must maintain confidentiality. Native American preferred.
