Location: West Des Moines, IA
The candidate should possess excellent Excel navigation skills and data entry abilities. The role requires multitasking capabilities, including listening to calls while navigating through various systems. The Quality Assurance Administrator will be responsible for testing the completion and accuracy of pre-defined standards, following documented policies and procedures, and meeting strict deadlines.
Strong communication skills and the ability to ask questions effectively are essential to succeed in this role. Responsibilities: Conduct Call Monitoring evaluations to ensure adherence to quality standards and identify areas for improvement. Listen to recorded calls, backss agent performance,
and provide constructive feedback to the call center team. Use Excel and other relevant software tools to navigate and enter data accurately. Multitask efficiently by listening to calls while simultaneously navigating through various systems.
Test the completion and accuracy of pre-defined standards and document findings. Follow documented policies, procedures, and quality assurance guidelines consistently. Collaborate with the Quality Assurance team to develop and update evaluation criteria and standards. Identify trends and patterns in call center performance and provide actionable insights to drive improvements. Communicate effectively with call center agents, supervisors, and managers
to address quality-related issues and provide guidance.
Maintain accurate records of evaluations, feedback, and performance metrics. Meet established deadlines for completing evaluations and reporting results. Requirements : Prior experience working in a call center environment is essential. Proven experience in call monitoring and call listening is required. Proficiency in Excel and data entry is necessary. Strong multitasking skills with the ability to listen to calls while navigating systems. Familiarity with quality assurance processes and principles. Exceptional attention to detail and accuracy. Ability to follow documented standards, policies, and procedures.
Strong verbal and written communication skills. Comfortable asking questions and seeking clarification when necessary. Excellent time management and organizational skills. Ability to meet strict deadlines and work effectively under pressure. Associated topics: automation, process, qa, quality assurance, quality assurance analyst, quality assurance lead, software quality assurance, software quality engineer, software quality assurance engineer, test engineer
that are limited in scope, depth and degree of skill required. Work plans and decisions are usually reviewed by others. This is a full-time position that is indefinite in duration with the opportunity of professional growth, and additional opportunities within our organization.
Duties: Review warranty information, prioritize manufacturing related problems, create evidence packages, and apply problem resolution techniques. Review Defects Per Unit Daily report for qnotes within zone and problem resolution techniques. Review daily Quality metrics to determine if there are questions from our wage force. Attend Change Management meetings to represent zone. Create Temporary Deviations per the
JDDMW Work Instruction. Create Change Notice and send to shop floor inspectors and post information. Facilitate RCA's & NCCA's. Attend Final Product Audit Review and Audit Disposition.
Lead Corrective Action on items found in Audit Disposition. Lead and facilitate daily non-Conforming review. Monitor Zone DPU through SPC and investigate out of control conditions. Assure control Plan Execution. Requirements: Ability to work hours of first shift - 6am to 2:30pm. M-F. Some OT and weekends. 4-year Engineering Degree. Manager is open to recent grad candidates. Demonstrated Skills in Root Cause Analysis & Corrective Action (8D). Production floor experience. Understanding of Mistake Proofing
Techniques. Understanding of Control Plans and PFMEAs Manufacturing Statistical Methods (Control Charting / Capability Analysis).
As a condition of employment consideration, Productive Resources conducts pre-employment screening, including a background check and drug test. In addition, an employment candidate is required to provide proof of identity and legal authority to work in the United States. Why work for Productive Resources? Productive Resources is a full-service engineering firm with over two decades of experience serving leading global clients. Our primary focus is on project-based product development and manufacturing engineering support. Our primary industries of focus are off highway equipment including agricultural, construction, defense, mining, recreational, industrial, and specialty machines.
We lead with our reputation for quality, teamwork, and innovative solutions which keep our clients engaged as a partner in their journey. Our diverse experience and client base will challenge your technical skills and provide greater opportunity for growth. Our primary delivery center is our Technical Center in Waterloo, IA, as well as numerous customer areas we serve with onsite and remote teams throughout the U. S. We Offer Competitive Benefits: Health and Dental Insurance Company Paid Life Insurance Long-Term Disability Short-term Disability Retirement Savings Account (Traditional 401k & Roth 401k) Flexible Spending Plans for Medical Expenses and Dependent Care Paid Time Off (PTO) Equal Opportunity and Veteran Friendly
