Location: Seekonk, MA
Company: Essilorluxottica Group
it! We offer flexible work schedules and competitive compensation packages including medical & dental benefits, employee discounts on eyewear, tuition reimbursement and paid time off. At Target Optical, we pride ourselves on building a culture where we focus and invest in people.
We are a fast-growing brand and are looking for people who are passionate, enthusiastic and growth oriented. And because we are part of eyewear industry leader, Luxottica, there is plenty of opportunities to grow your career within Target Optical and beyond. GENERAL FUNCTION At Target Optical we live to make our Guests Happy by making it simple and fun, to see great and look great. The Licensed Target Store Manager
delivers this mission by leading a Team of high performing Team Members to deliver an incredible experience to each and every guest and in doing so meets all goals and commitments set by the brand.
MAJOR DUTIES AND RESPONSIBILITIES Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules: Sets clear expectations that the store and Team Members be Guest Ready. Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests. Orchestrates the flow on the floor, and is the caretaker to every guest and team
member. Works with Team Members to develop clear action plans for immediate and future development.
Ensures every Team Member is accountable to their action plans and commitments. Delivers clear motivating and developmental feedback in a timely manner. Creates a culture of being Simple, Fun and In-style. Completes annual performance reviews along with monthly coaching conversations with all Team Members. Clearly understands the driving factors for success within their own business. Identifies areas of opportunity and creates an action plan for improvement. Understands that the Guest experience drives the results. Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience.
Meets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business. Ensures a positive and productive Target Host relationship that contributes to growing the business. Meets regularly to discuss performance and collaborate on strategies to build the retail business. Recruits the highest caliber talent / maintains a bench of potential applicants Understands how the best performing Team Members work during peak traffic.
Creates schedules taking into account business trends, forecast and host traffic. Owns the business and adjusts schedules as necessary to meet business need. Completes payroll weekly. Completes new hire and personnel change paperwork. Is accountable to store’s shrink percentage. Conducts Physical Inventory twice per year. Completes monthly Store Visit Form for review with RTL and optical team. Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.
Ensures accurate completion of all sales transactions, and utilization of all sales strategies and resources. BASIC QUALIFICATIONS Bachelor’s degree or equivalent experience Opticianary License or American Board of Opticials Certificatin as required by state law 3+ years experience in customer service or retail Recruiting, selection and development of talent Selling skills Motivating and influencing others PREFERRED QUALIFICATIONS 3+ years management or supervisory experience Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans receive preference in accordance with Tribal Law.
our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work.
It's how we care, grow, and win together. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered
to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career.
The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever
the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact.
Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target Red Card with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited….
We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target You enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we do You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate.
But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.
g. nights, weekends and holidays) and regular attendance necessary Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws.
If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at -xyz X for additional information. Qualifications: For more details: jobs-search. org/guest-advocate_hyannis-c434530/guest-advocate-cashier-or-front-of-store-attendantcart-attendant-hyannis_i1963618689
