Location: Burlington, MA
Company: Macy's
outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates.
Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the " Academy" for retail careers. Our store management team has the privilege to lead, manage, and inspire
a diverse and creative team in delivering store results. Part business consultant, part relationship guru, and 100% leader, you'll contribute and collaborate to drive the business forward.
With frequent opportunities to advance, joining our store management team puts you on a fast-track to career success. Job Overview: As a Store Manager, you will drive sales and selling with focus on the Macy's customer using My Macy's Initiatives, Omni Channel Strategies and MAGIC. All storewide activities related to selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention and sales support functions are under your direction. With training, coaching
and development, a team of Executives will grow following your leadership.
Perform other duties as assigned Essential Functions: Sales Drive sales by driving a customer centric selling culture through My Macy's Initiatives, Omni Channel Strategies and MAGIC. Develop team of executives through coaching, follow-up and recognition. Ensure Executive team adheres to Black Box Report process; support action plans focusing on deficient areas. Determine business-driving opportunities by leading and participating in store-focused Deep Dives. Effectively communicate merchandise needs to District Merchant and Planning team in support of My Macy's. Ensure consistent execution of merchandise presentation, sales and event set-up, sizing, pricing and signing standards.
Strengthen attendance and weekend hours compliance among staff. Coach Executive team to deliver Associate Star Reward application goals by reinforcing new account benefits. Provide leadership in delivery of all Company initiatives; clearly communicate objectives and priorities to team. Establish high-level of shortage awareness and effectiveness; ensure implementation of all policies and procedures. Customer Coach Associates and Executives to consistently deliver selling behaviors resulting in high CRL engagement rate.
Coach Sales Managers to actively coach their Associates using the weekly Associate Scorecard metrics (Volume, IPT, AS, Loyalty) and engaging with Associates through formal & informal observations by focusing on selling behaviors. Review and utilize all scorecards, including Selling Area Scorecard, and Associate observations; provide constructive feedback to Sales Managers and identify areas of opportunity. Celebrate and recognize selling successes; coach store team to continually improve selling performance. Ensure " Executive in Charge" (EIC) presence throughout the store.
Maintain high customer readiness standards; deliver a clean, neat and easy-to-shop store environment. People Recruit a qualified team of selling-focused Executives; build a bench for future advancements and promotions. Ensure required Associate & Executive training is conducted on a timely basis; ensure assigned mentors engage with new hires. Build a recognition culture by executing the Macy's recognition program with energizing, engaging storewide rallies. Actively fill open positions, prioritizing internal Associates in Commission, Specialist and High Level selling areas. Hold Sales Managers accountable for conducting weekly coaching sessions with Sales Associates.
Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction. Utilize review process as a tool for Executive talent development, promotion and advancement. Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed. Lead team to support giving back to the local community, helping create stronger, healthier places to live and work.
Regular, dependable attendance and punctuality Qualifications and Competencies: High School Diploma or equivalent required 5+ years direct experience Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners. Ability to effectively plan and execute strategies. Ability to monitor and maneuver workflow to achieve priorities. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs STORES00 This position may be eligible for performance-based incentives/bonuses.
Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at.
You will support all aspects of sales and service related initiatives including paid services, events, classes, cash handling and training in your store. Your responsibilities include Creating Amazing Customer Experiences Through excellent client focus, you will help ensure that the team is motivated to create a memorable experience for our customers.
Use Sephora's tools to measure KPIs and propose action plans to elevate client experience. Understand store goals and opportunities and support the team to meet these goals. Coach Beauty Advisors when they engage clients about our loyalty programs. Support brand partners and manage the planning and execution of events, services and classes.
Effectively execute and implement all company initiatives in a timely manner Supporting Store Success You will drive results by monitoring and analysing data, coaching the team, and making good and timely decisions to take the organization forward.
Operating with energy and passion, you will help make a beautiful first impression through ensuring the store is kept sparkling, services are exceptional, and all feel safe and welcome Managing Day to Day Store Operations You will assist the Management team in executing operational initiatives and ensuring profitability and efficiency in your store Enhancing our culture through our Sephora values Passion, Innovation, Expertise, Balance, Respect,
Teamwork, and Initiative We would love to hear from you if you have Prior equivalent work experience, preferably in retail/service industry A passion for client service and love working with peopleexcellent organizational, analytical, and leadership skillinteractionperience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed Strong communication skills, ability to multitask, and comfortability with computer/store systems Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise Flexible availability to work nights, overnights, weekends, and holidays Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance filled environment, handle & apply cosmetics products to clients-with or without accommodation Adherence to Sephora's dress code and policies in the Sephora Employee Handbook $25.00 - $30.81/hr.
The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location. Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; 401(k) savings plan; paid time off; employee discount/product perks; tuition reimbursement and employee referral bonus programs.
While at Sephora, you'll enjoy meaningful benefits details can be found here: Click Here Diversity, Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business. We believe in demonstrating our values with action! For more details: jobs-search. org/retail_burlington-c434585/sales-and-service-leader-burlington_i1965830564
our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work.
It's how we care, grow, and win together. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered
to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career.
The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever
the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact.
Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target Red Card with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited….
We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target You enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we do You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate.
But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.
g. nights, weekends and holidays) and regular attendance necessary Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws.
If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at -xyz X for additional information. Qualifications: For more details: jobs-search. org/guest-advocate_hyannis-c434530/guest-advocate-cashier-or-front-of-store-attendantcart-attendant-hyannis_i1963618689
