continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. NO WIRELESS OR SALES EXPERIENCE REQUIRED! We want individuals who want a place to grow and have fun, who love technology and can talk with customers about technology in a meaningful way.
And most importantly, those who understand sales is a skill that is learned and developed over time and are willing to learn and execute the disciplines that make a sales maker GREAT! RESPONSIBILITIES: Builds proficiency related to serving and selling to our customers, while providing a best-in-class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology instore.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. Approaching service and sales needs with patience, honesty,
and empathy. Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate: Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
Training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. REQUIREMENTS: NO WIRELESS EXPERIENCE REQUIRED! We can teach you wireless! Must be 18 years of age or older. Must have high school diploma or equivalent. Must have reliable transportation.
Full-Time employees require Open Availability / No Schedule Restrictions. Smiles generously, is energetic and customer focused. Able to thrive in a fast-paced competitive environment. Available for a flexible retail work schedule that includes evenings, weekends and holidays. Ability to stand for an extended amount of time. Able and willing to learn and have fun while doing it. Continued good standing with the company. Must clock in and clock out per company policy. Must be able to use telephone systems, tablets, copy machine, computer, keyboard, fax machine, and policies, procedures, plans, and program manuals.
BENEFITS / COMPENSATION: A competitive base pay, PLUS monthly commissions! Additional income opportunities through contests and incentives Medical/Dental/Vision/PTO for Full-Time Employees Only Discounts on products and wireless phone service Excellent career development opportunities PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
While performing the duties of this position, the Retail Sales Representative is regularly required to stand and lean over, use hands and fingers, handle and feel objects, pens, use telephone, talk and hear. This person will work in a construction environment at times. Must be able to work a 32+ hour work week for full-time team members or 19-30 hour work week for part-time and must be able to work nights, weekends and holidays. Must be able to stand or sit for long periods of time. Ability to use both hands in fine, gross manipulation of small tools, such as a copier, computer, and telephone.
Must have the ability to see well enough to read the handwritten and typewritten material. ABOUT UNITED WIRELESS, INC: United Wireless presently operates over one hundred T-Mobile-branded retail shops nationwide. Established in 2007 and based in Farmington Hills, Michigan. United Wireless is the fasted growing TPR in the nation. Although we have grown through leaps and limits over the last few years, our company tradition stays the same. We are a corporation with a family feel.
