Counsels patients and/or parties responsible for payment regarding payment responsibilities and options. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Education/Experience/Licensure Education/Formal Training Work Experience Credential/Licensure REQUIRED: High school graduate or equivalent.
Minimum of one year of experience in hospital registration, financial counseling, or customer service. N/A PREFERRED: Associate’s degree or technical school diploma preferred. N/A N/A SUBSTITUTIONS ALLOWED: N/A N/A N/A Knowledge/Skills/Abilities Knowledge of and experience using medical terminology. Knowledge of general business operations, scheduling, insurance and coding.
Knowledge of data entry and general office procedures. General computer skills necessary to work effectively in an office enivornment. Strong critical thinking skills.
Strong attention to detail skills. Strong customer service skills in person and via telephone or e-mail. Excellent organizational, verbal and written communication skills, including spelling and correct grammatical structure. Ability to perform basic mathematics. Ability to follow and apply insurance guidelines/requirements regarding Third Party Payors, Coordination of Benefits, and Managed Care contractual requirements. Ability to handle stressful situations. Ability to prioritize and manage multiple task simultaneously,
and to effectively anticipate and respond to issues as needed in a multi-faceted work enivornment.
Ability to understand and interpret complex written materials such as insurance matrices, Point of Service calculations and patient records. Ability to develop solutions to complex problems, which require ingenuity, creativity, and innovativeness. Ability to exercise independent judgment in making decisions and resolving complex problems related to general and technical aspects of the position. Key Job Responsibilities Obtains and verifies patients’ demographic and financial information. Ensures all information is accurate and complete. Performs financial counseling process on all patients prior to service, which includes patient financial obligations, billing practices and establishing payment arrangements.
Analyzes patient insurance coverage, researches probability of coverage based on known criteria, and provides information for patients in need of financial assistance. Identifies problematic encounters and follows through as appropriate. Understands, applies, and supports departmental/hospital policies, procedures, and standards. Attends meetings, in-services and training sessions as required/requested. Performs other job functions as assigned or requested.
Physical Requirements The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Counsels patients and/or parties responsible for payment regarding payment responsibilities and options. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Education/Experience/Licensure Education/Formal Training Work Experience Credential/Licensure REQUIRED: High school graduate or equivalent.
Minimum of one year of experience in hospital registration, financial counseling, or customer service. N/A PREFERRED: Associate’s degree or technical school diploma preferred. N/A N/A SUBSTITUTIONS ALLOWED: N/A N/A N/A Knowledge/Skills/Abilities Knowledge of and experience using medical terminology. Knowledge of general business operations, scheduling, insurance and coding.
Knowledge of data entry and general office procedures. General computer skills necessary to work effectively in an office enivornment. Strong critical thinking skills.
Strong attention to detail skills. Strong customer service skills in person and via telephone or e-mail. Excellent organizational, verbal and written communication skills, including spelling and correct grammatical structure. Ability to perform basic mathematics. Ability to follow and apply insurance guidelines/requirements regarding Third Party Payors, Coordination of Benefits, and Managed Care contractual requirements. Ability to handle stressful situations. Ability to prioritize and manage multiple task simultaneously,
and to effectively anticipate and respond to issues as needed in a multi-faceted work enivornment.
Ability to understand and interpret complex written materials such as insurance matrices, Point of Service calculations and patient records. Ability to develop solutions to complex problems, which require ingenuity, creativity, and innovativeness. Ability to exercise independent judgment in making decisions and resolving complex problems related to general and technical aspects of the position. Key Job Responsibilities Obtains and verifies patients’ demographic and financial information. Ensures all information is accurate and complete. Performs financial counseling process on all patients prior to service, which includes patient financial obligations, billing practices and establishing payment arrangements.
Analyzes patient insurance coverage, researches probability of coverage based on known criteria, and provides information for patients in need of financial assistance. Identifies problematic encounters and follows through as appropriate. Understands, applies, and supports departmental/hospital policies, procedures, and standards. Attends meetings, in-services and training sessions as required/requested. Performs other job functions as assigned or requested.
Physical Requirements The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
in the Emergency Department to ensure that PAS KPI standards are met or exceeded as well as follows the Emergency Treatment and Active Labor Act (EMTALA) guidelines and MLH processes. Counsels patients and/or parties responsible for payment regarding payment responsibilities and options.
Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Education/Experience/Licensure Education/Formal Training Work Experience Credential/Licensure REQUIRED: High school graduate or equivalent. Minimum of two years of experience in hospital registration, financial counseling, or customer service. N/A PREFERRED: Associate’s degree or technical school diploma preferred. N/A N/A SUBSTITUTIONS
ALLOWED: N/A N/A N/A Knowledge/Skills/Abilities Knowledge of and experience using medical terminology. Working knowledge of general business operations, scheduling, insurance and coding.
Working knowledge of data entry and general office procedures. General computer skills necessary to work effectively in an office enivornment. Strong critical thinking skills. Strong attention to detail skills. Strong customer service skills in person and via telephone or e-mail. Excellent organizational, verbal and written communication skills, including spelling and correct grammatical structure. Demonstrated ability to apply insurance guidelines/requirements regarding Third Party Payors, Coordination
of Benefits, and Managed Care contractual requirements.
Ability to perform basic mathematics. Ability to prioritize and manage multiple task simultaneously, and to effectively anticipate and respond to issues as needed in a multi-faceted work enivornment. Ability to understand and interpret complex written materials such as insurance matrices, Point of Service calculations and patient records. Ability to develop solutions to complex problems, which require ingenuity, creativity, and innovativeness. Ability to exercise independent judgment in making decisions and resolving complex problems related to general and technical aspects of the position.
Ability to function with minimal supervision, delegate work to others, serve as resource to other PAS Associates, and take initiative to resolve issues. Key Job Responsibilities Leads and guides the ED Financial Counselors by coordinating their daily activities and monitoring work load ensuring the delivery of a high quality, responsive and efficient service. Obtains and verifies patients’ demographic and financial information. Ensures all information is accurate and complete. Performs financial counseling process on all patients prior to service, which includes patient financial obligations, billing practices and establishing payment arrangements.
Analyzes patient insurance coverage, researches probability of coverage based on known criteria, and provides information for patients in need of financial assistance. Ensures PAS related problems/issues are resolved. Understands, applies, and supports departmental/hospital policies, procedures, and standards. Attends meetings, in-services and training sessions as required/requested. Performs other job functions as assigned or requested. Physical Requirements The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Education/Formal Training Work Experience Credential/Licensure REQUIRED: Master’s degree from an accredited School of Social Work. Must have at least one (1) year of professional practice (Social Work internships considered practice), preferably in healthcare.
Licensed as a Master Social Worker by the state(s) in which is employed within a year of hire. PREFERRED: N/A N/A LCSW or LAPSW SUBSTITUTIONS ALLOWED: N/A N/A N/A Knowledge/Skills/Abilities Ability to use a variety of social work interventions. Demonstrates knowledge of family systems and human development across the life span. Ability to interact with other professionals in a team framework. Ability to establish constructive relationships
with clients and deal with conflict-laden or complex social situations. Ability to organize multiple tasks and projects and maintain control of one’s own work flow.
Ability to work without close supervision and to exercise independent judgment and critical thinking skills. Demonstrates effective communication skills both verbal and written with all levels of Associates, management, physicians, patients/families, and representatives of community agencies. Demonstrates cultural competency and knowledge of interventions with special populations. Adaptability to a fast-paced environment of constant change and continuous performance improvement. Proficient in basic word processing skills (Word),
internet navigation, and electronic medical record.
Key Job Responsibilities Demonstrates values and standards of the social work profession. Conducts psychosocial backssments of patients and families and develops plans to address needs. Provides direct interventions to patients and their family/caregivers to address their emotional, social and environmental needs. Advocates for the safe discharge of patient to home or community resource, and supports preventive and follow-up care post-discharge. Performs other job functions as assigned or requested. Demonstrates values and standards of the social work profession. Conducts psychosocial backssments of patients and families and develops plans to address needs.
Physical Requirements The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: medium work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as backssing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
Exposure to patient body fluids as well as exposure to hazardous or poisonous materials. Ability to react quickly to emergency situations; may be required to take call for nights/weekends on a rotating schedule.
