Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values: o Employees = #1: Employees are our number 1 priorityo E=mc^2: What you do effects otherso Be efficient: Inefficiency bankrupts morale & momentumo Grow upwards; Not downwards: Let's develop into our higher selveso Up, Down, Up, Down, A, B, A, B: Unlock the matrix; advance and overcome Responsibilities Field Team Functions: o Responsible for daily reporting of tasks and to-do's within the company's project management platform.
Display pride and professionalism
in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.
Onsite Functions: o While onsite, must present professional in self appearance and take quality care with company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and proper support channels (i. e. Customer/Project
Manager). Utilizes ticket system and documentation tools.
Assist with development and maintenance of local networks. Experience and Preferences o Set up and support workstations with computers and necessary peripheral devices (routers, printers etc. )o Utilization of network topography & OSI Modelo Understanding of SMTP & Email Systemso Virtualization Technologies (Particularly VMWARE / Hyper-V)o Use of Microsoft Windows Server (2008/12/16)o Use of Microsoft Office (2013/2016)o Develop and maintain local networks in ways that optimize performanceo Ensure security and privacy of networks and computer systemso Perform troubleshooting on computer hardware to ensure functionalityo Install and configure appropriate software and functions according to specificationso Assist with development and maintenance of local networkso Utilizes ticket system and documentation toolso Communication with customers and proper support channels (i.
e. Customer/Project Coordinator)o Consistent, regular, and reliable attendance including being ready for work at the designated start timeo Ensure that all issues are properly documented and assigned in a technical support ticketing systemo Perform analysis, diagnosis, and resolution of IT problems that ariseo MSP experienceo Prior customer service experienceo Must have valid driver’s license and reliable transportation to and from the Sector 7 officeo Must be able to lift a minimum of 50lbso Degree in Computer Science or Certifications will be an advantage (e.
g. Comp TIA A+, Microsoft Certified IT Professional)
Welcome Home!
Your New Custom Built Ranch Style Home Features 3 Spacious Bedrooms And 2 Full Bathrooms! Step Inside As You Are Welcomed By Your Large Living Room Showcasing Your Impressive California Drift Stone Natural Fireplace, The Definition Of Cozy! Walk With Me Into Your Kitchen Where Your Custom Ceramic Tile, Personal Chef's Island And
Large 1300 sq.
ft. 2 Bed, 2 ½ bath Maples of Novi townhouse condo (14 Mile and Novi Road) with 1 car attached garage and partially finished basement. Great room has cathedral ceilings, gas fireplace and doorwall leading to private balcony. Master bedroom on first floor has double closer and private bathroom. Eat in kitchen has opening overlooking
