cross trained in new account processes as deemed appropriate by the Service Manager and in conjunction with the sales and service needs of the branch. QUALIFICATIONS: Education and/or experience: Minimum one year of experience in bank operations preferred, but not required.
Cash handling experience in a bank or retail setting preferred. Ability to follow precise directions and learn banking equipment and software quickly. Present a professional image in dealing with clients, interdepartmental, and external representatives. KNOWLEDGE, SKILLS, ABILITIES REQUIRED: Communication skills: Good written and oral communication skills; ability to communicate effectively and project a professional
image when giving and taking information in writing, in person, and over the phone. Ability to respond effectively to the most sensitive inquiries or client complaints.
Reasoning Skills: Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail. Physical Demands: The physical demands described here are representative
of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be able to handle large amounts of cash.
throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. Responsibilities include, but are not limited to: Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request. Gain manager
assistance with any suspicious transactions. Obtain management approval for transactions outside authorized limits. Adheres to all bank compliance, security and operational policies and procedures.
Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties. Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc. Performs changes to existing accounts as requested by the customer. Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management. If applicable, allows entry of safe deposit box holders. Maintains
professional appearance and conduct within the guidelines set forth in Employee Handbook.
Maintains customer confidentiality. May participate in bank promotions, external community events, and promotional activities. May be required to work in other First Mid Banking centers. Complete other specified duties as assigned. SALES: Develops and maintains relationships with business partners. Develops and maintains strong relationships with customers. Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking. Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines. Consistently meet or exceed established goals for the position. Qualifications Education: High School Diploma/GED required. Experience: 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred. Previous sales experience preferred. Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.
Skills: Proficient in usage of Microsoft Office and computer application First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, disability, gender identity, interactionual orientation, protected veteran status, or any other applicable federal or state-protected classification. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Apply for this Position //below URL is also hard code in " Career Site Security Header Filter.
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This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL
OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in three (3) primary areas of responsibility: Service execution, sales execution, and operational excellence.
Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation Execute the Renasant Bank service standards in every customer and teammate interaction Understand and listen for customer issues and concerns and either own
the problem or refer to a branch teammate who can help address the concern Maintain service knowledge standards in conjunction with related regulations, policies, and procedureinteractionecute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations Assist the Head Teller on additional operational procedures as necessary, including quarterly branch backssments May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates Perform other related duties as assigned Qualifications High school diploma or equivalent required1 year teller experience and/or previous cash handling experience preferred6 months of customer service experience preferred Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction10-Key skills Mathematical skills, including the ability to count cash and coin in a fast paced environment Good interpersonal skills Effective written and verbal communication skills Knowledge of and the ability to learn bank products and solutions Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: Minimum of 1 year successful teller experience Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing.
Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i. e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word " May" This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
and issues promptly and professionally. ---Uphold and enforce all governmental, Casino-wide and Cage policies, procedures and processes. ---Uphold and enforce the safeguarding of confidential information and Cage assets. Monitor and control items received and released, as well as individual access, in and out of the Cage.
---Verify various Cage transactions, activities and processes for accuracy and proper execution and reporting. ---Service and maintain functionality of Cage equipment including ATMs and kiosks, and immediately report when repair work is needed. ---Ensure timely reporting and documentation of daily activities and irregular events to Shift Managers and above. ---Provide
recommendations to improve service and operational efficiencies. ---Assist Shift Managers with Team Member conflict and interpersonal issues in order to ensure a productive, professional, positive and fair working environment.
---Keep Shift Manager abreast of situations that may require disciplinary action and help provide overall performance feedback. ---Ensure timely pass-down of current and pertinent information to Cashiers. ---Develop and maintain good rapport and communication with other departmental Supervisors and Managers in order to affect positive results. Manage strong, professional, rapport and relationships with guests. ---Perform other duties as assigned. Education/Experience:
---High school diploma or equivalent is required, unless otherwise waived by Human Resources Management.
Associate's degree is preferred. ---One (1) year of Cage Cashier experience is required. Previous Main Bank Cashier/Vault Teller experience preferred. ---Excellent interpersonal communication, guest service, attention-to-detail and problem-solving skills. Must be able to work Nights, Weekends, and Holidays
needs-based opportunities and make sales referrals to all areas of the corporation to meet customers' financial needs. Perform basic teller transactions. Make referrals to Bankers. Balance cash drawer on a daily basis. Scan work for image branch capture.
Education and Training Requires High School diploma. Requires previous banking and/or sales experience. Requires knowledge of Microsoft Office. Qualifications Knowledge of: Strong sales and customer service skills Strong oral and written communication skills Basic math and accounting functions Ability to: Accurately count money Perform duties and make decisions under frequent time pressures Stand for extended periods of time
Lift 50 pounds Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence.
Busey is an Equal Opportunity Employer including Disability/Vets. Visit to learn more about Busey's Equal Opportunity Employment.
more than 60 years. By embracing the bank's Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect-we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings.
We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that
it matters WHO you work with. We are looking for a seasoned Mortgage Lender in Las Vegas, NV. This position supports Nevada State Bank mortgage lending efforts in reaching residential lending initiatives.
With benefits starting on day one, 13 bank holidays, and a company that is committed to career growth, Nevada State Bank is an employer of choice in our industry and community. Essential Functions: Responsible for soliciting and bringing in mortgage business for the bank through previous contacts, relationships and referrals form real estate agents, builders, developers and branches. Ensures compliance with regulatory guidelines in the performance of loan originator duties. Interviews
potential applicants to develop information concerning their needs, desires and other information.
obtains and review pertinent financial and credit data. Responsible for assisting customers with information about loan types and interest rate options, locking interest rates as requested by the customer, preparing and sending initial disclosures to customers and submitting information to automated underwriting software. Ensures any re-disclosures are made timely. May order appraisals through system, arrange for title search and obtain necessary documents. Responsible to communicate with the customer throughout the process and work with processors through closing.
Originates residential home loans. Qualifications: Requires a college degree and 4+ years of mortgage lending origination experience required, including residential construction experience or other directly related experience. A combination of education and experience may meet requirements. Advanced knowledge of mortgage lending, processing, credit analysis, mortgage laws and regulations. Ability to successfully solicit loans. Good problem solving skills. Ability to work independently. Strong interpersonal skills. Demonstrated ability to handle multiple priorities. Strong verbal and written communication skills.
Ability to work effectively in high pressure environment. Ability to work with various types of computer software, including mortgage specific software. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products This position is eligible to earn a base hourly rate of $11.54 plus commission.
Commissions of 30-75 basis points per financed loan depending on loan type and customer qualifications.
bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow. We are looking for a seasoned Branch Relationship Banker (Personal Banker) to provide top notch customer service to our clients and customers at our Hobby / Houston financial center.
If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you! Essential Functions: Provide full-service banking services to new and existing customers within the branch/financial center, with a primary focus on sales and service Process all financial
transactions accurately and in a timely manner within established authorized limits and other customer service duties within the branch/financial center Open new accounts, update accounts, issue/activate ATM cards, originate/close consumer loans, and resolve client services concerninteractionecute the sales discovery process and manage customer relationships Conduct backssments with clients to determine their financial needs and make appropriate recommendations Make appropriate referrals for other bank products and services, including commercial lending products and follow up with clients as needed Execute inside/outside sales calls to prospects and established customers Establish, expand, and
maintain strong customer relationship by providing extensive, personalized service focused on specific needs of each banking customer Support retail objectives/initiatives in capitalizing on business opportunities that directly or indirectly influence the product of revenue and risk of loss Perform all duties in compliance with laws, regulations, and bank policies and procedures Resolve client concerns through direct personal action or referral to alternative branch or bank resources Adhere to the bank's security policies while maintaining confidentiality of bank records and client information Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and branch goals Perform other duties as assigned Qualifications: High school diploma or equivalent2+ years' experience in banking, sales, teller, new accounts, loan processing or other directly related experience Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred Strong banking and sales experience preferred Meeting sales goals and/or sales referral goals experience preferred Proficient knowledge of mathematical calculations and standard banking products, services, and transactions Strong knowledge of all retail products and services Strong customer service, interpersonal, communication, and relationship building skills, both verbal and written Effective selling, cross-selling, and referral skills Strong problem-solving and negotiation skills Strong attention to detail and time management Proficient in basic computer skills Hours of Work: Days and hours of work are Monday through Friday; 9 a.
m. to 5 p. m. and Saturday; 9 a. m. to 1 p. m. This is a full-time position: 40.00 hours per week. Must be able to work a flexible schedule within the hours listed above, to include two (2) Saturdays per month.
Benefits: At Amegy Bank, we strive to create value for our customers, communities, employees, and shareholders. As a member of our team, we recognize the essential role you will play in our success. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career. Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.
routine financial transactions for members quickly and accurately (including deposits and withdrawals, loan payments and cashier's checks), in compliance with regulations and guidelines Establish and maintain member deposit and loan accounts Provide the highest quality of service to all members; promptly address member concerns and/or escalate to leadership when appropriate Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Tech's suite of product offerings Participate in campaigns, cross-selling and making referrals when appropriate using the online tracking and CRM systems Perform account maintenance activities including updating
member contact and personal information Perform follow-up activities and outbound calls for new and existing members Partner with other business units in sales and service activities, as appropriate Essential skills Prior experience in retail sales or service; financial services experience preferred Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections Excellent verbal and written communication skills; able to express ideas concisely and logically Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment Ability to work in fast-paced environment and meet deadlines without
sacrificing accuracy and service Strong critical thinking and decision-making skills with attention to detail Working knowledge of Microsoft Office Suite High School Diploma or equivalent Location: Terry Ave Experience Center - Seattle, WA 98109 Target Compensation in Seattle, WA: $21 to 24 per hour + quarterly incentive Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different?
Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FTFRetail
needs-based opportunities and make sales referrals to all areas of the corporation to meet customers' financial needs. Perform basic teller transactions. Make referrals to Bankers. Balance cash drawer on a daily basis. Scan work for image branch capture.
Education and Training Requires High School diploma. Requires previous banking and/or sales experience. Requires knowledge of Microsoft Office. Qualifications Knowledge of: Strong sales and customer service skills Strong oral and written communication skills Basic math and accounting functions Ability to: Accurately count money Perform duties and make decisions under frequent time pressures Stand for extended periods of time
Lift 50 pounds Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence.
Busey is an Equal Opportunity Employer including Disability/Vets. Visit to learn more about Busey's Equal Opportunity Employment.
monitoring industry advances, recommending potential new product and service opportunities; all in conformance with established regulatory and Bank policies, procedures, and objectives. The Digital Solutions Manager is responsible for maturing the Bank's digital solutions strategy; enhancing and improving the user-experience, and improving employee productivity and operating efficiencies using automation, whenever possible.
Performs any function necessary within scope of authority and expertise to provide the highest level of service and responsiveness to customers and co-workers. Responsibilities Responsible for the development and management of a diverse range of online banking and
online account opening services. Provide oversight for online banking and online account opening systems, assists in the continued development of the platforms, ensures the accurate and timely administration and adherence to procedures and controls.
Collaborates with business partners, vendors, and consultants to develop, deliver, support, enhance, and drive digital demand and sale for both Commercial and Retail services and product offerings. Maintains strong vendor relationships to enhance online banking products and services, reviews existing offerings for enhancement as a result of strategic goals and or regulatory requirements. Maintains an up-to-date knowledge of the various online
banking and online account opening systems (ex: P2P, Bill Pay, Safe Card, Core Banking) and the various payment types.
Develops and recommends department's plan of organization and staffing. Selects and provides for the continued development of subordinate supervisors and staff. Conducts performance reviews and provides for ongoing guidance, training, and direction to supervisors and staff in developing and implementing plans and objectives. Develops policies and procedures for banking processes to ensure compliance with established standards and regulations. Ensure that project/department goals and objectives are met. Research, analyze and execute strategies and tactics to increase online application start and completion rates, driving customer cross sell and customer acquisition.
Analyze and report on digital accounts and forecasts. Performs all duties in accordance with prescribed regulatory compliance guidelines and in conformance with established Bank policies, procedures, and objectives. Stays up to date on industry trends, represents the Bank through active participation in community and industry organizations, and participates in user groups and conferences, as needed. Performs related and unrelated duties as may be required. Requirements Education Bachelor's Degree or five years equivalent related work experience incorporating the above responsibilities is required Work Experience 7+ years of management experience online banking and/or online account opening operations is required Additional Requirements Subject matter expertise in Corporate Online Banking Products and Services, Bill Pay and P2P desired.
Solid communication skills as well as the ability to work effectively with internal departments and vendors. Strong analytical, interpersonal, and problem-solving abilities to identify and prioritize critical issues and risks and recommend solutions.
Must have a valid driver's license. Regular travel to bank sites required.
to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us! Job Description: This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking, online banking, or ATM.
This role also accurately and efficiently processes cash transactions for clients as needed. Relationship bankers have deep conversations with clients to gain in-depth knowledge of their financial and life priorities. A Relationship Banker (responsibilities): --- Executes the bank's risk culture and strives for operational excellence--- Builds relationships with individual clients to meet their financial needs--- Follows established processes and guidelines in daily activities
to do what is right for clients and the bank, adhering to all applicable laws and regulations--- Grows business knowledge and network by partnering with experts in small business, lending and investments--- Manages financial center traffic, appointments and outbound calls effectively--- Drives the client experience--- Manages cash responsibilities You're a person who (required skills): --- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
--- Collaborates effectively to get things done, building and nurturing strong relationships. --- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
--- Is confident in identifying solutions for new and existing clients based on their needs. --- Communicates effectively and confidently, and is comfortable engaging all clients. --- Has the ability to learn and adapt to new information and technology platforms. --- Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). --- Applies strong critical thinking and problem-solving skills to meet clients' needs.
--- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. --- Efficiently manages your time and capacity. --- Focuses on results, while acting in the best interest of the client. --- Can be flexible to work weekends and/or extended hours as needed. You'll be more prepared if you have (desired skills): --- Experience in financial services and knowledge of financial services industry, products and solutions. --- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
--- Six months of cash handling experience. --- Bachelor's degree or business relevant associate degree such as business management, business administration, or finance. Skills Used in this Role: --- Customer Service--- Risk Management--- Consumer Products and Solutions--- Overcoming Objections--- Risk Management--- Cash Management--- Demonstrating Technology--- Relationship Management--- Active Listening--- Learning Agility--- Problem Solving--- Critical Thinking--- Multitasking Shift:1st shift (United States of America)Hours Per Week: 40
the opportunity to experience first-hand the relationship banking environment that has defined Comerica's strong ties to clients, colleagues, and communities for over 170 years. Position Responsibilities: Portfolio Management Support Collect and monitor financial information.
Work with Portfolio Manager and Relationship Managers on client support. Sales Support Industry research. Preparation of marketing materials. Prospect identification. Project: Prospect Identification and Marketing Plan Development Work with the team to understand the target customer profile. Leverage resources such as Linked In, publications, etc. to identify prospects. Use industry research to develop value proposition
and marketing plan with the Relationship Manager. Create an introductory presentation for the prospect meetings. Commercial Underwriting Observe the process for spreading financial statements and underwriting loans.
Complete a special project to refine key Commercial Underwriting resources. Interns will also have opportunities to: Have an experienced Relationship Manager as a mentor Observe how new business is generated through referrals, prospecting, and networking Network with executives within the Commercial Bank division Meet with leaders within the Credit organization Meet with product partners to learn about Treasury Management, Global Capital Markets, and International Trade Finance
solutions Participate in training opportunities offered by Comerica Position Qualifications: Rising College Senior Status; Must be within 12 months of graduation (Grad year 2025)Accounting, Finance, Business major preferred Overall GPA of 3.0 or above Two Accounting courses completed with 3.0 average Six months experience Microsoft Office products, Word, and Excel The ability to work independently as well as in a team environment Excellent communication and interpersonal skills Previous customer service and sales experience preferred This position is not eligible for sponsorship.
Must have indefinite employment authorization San Jose Main Monday - Friday; 8 am - 5 pm%387008% %%uncategorized%%
position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY
EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.
Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation Execute the Renasant Bank service standards in every customer and teammate interaction Understand and listen for customer issues and concerns and either own the problem or refer
to a branch teammate who can help address the concern Maintain service knowledge standards in conjunction with related regulations, policies, and procedureinteractionecute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations Assist the Head Teller on additional operational procedures as necessary, including quarterly branch backssments May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates Perform other related duties as assigned Qualifications High school diploma or equivalent required1 year teller experience and/or previous cash handling experience preferred6 months of customer service experience preferred Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction10-Key skills Mathematical skills, including the ability to count cash and coin in a fast paced environment Good interpersonal skills Effective written and verbal communication skills Knowledge of and the ability to learn bank products and solutions Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: Minimum of 1 year successful teller experience Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing.
Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i. e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word " May" This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL
OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.
Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation Execute the Renasant Bank service standards in every customer and teammate interaction Understand and listen for customer issues and concerns and either own the problem
or refer to a branch teammate who can help address the concern Maintain service knowledge standards in conjunction with related regulations, policies, and procedureinteractionecute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations Assist the Head Teller on additional operational procedures as necessary, including quarterly branch backssments May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates Perform other related duties as assigned Qualifications High school diploma or equivalent required1 year teller experience and/or previous cash handling experience preferred6 months of customer service experience preferred Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction10-Key skills Mathematical skills, including the ability to count cash and coin in a fast paced environment Good interpersonal skills Effective written and verbal communication skills Knowledge of and the ability to learn bank products and solutions Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: Minimum of 1 year successful teller experience Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing.
Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i. e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word " May" This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
to the appropriate line of business. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION REQUIREMENTS - High School or equivalent WORK EXPERIENCE1 - 3 years - Customer service experience1 - 3 years - Cash handling experience1 - 3 years - Banking and/or Retail experience ESSENTIAL FUNCTIONS: Provide the best customer experience possible by being courteous and efficient to all customers, in person
or over the telephone Communicate with customers to recognize cross-selling opportunities Contribute to the overall sales performance of the office team Educate and/refer Northwest solutions that meet our customer/client needs through the Northwest 360 model - bank, borrow, invest, and insure Complete educational training as assigned Participate in regular office meetings Contribute to the office's success of operations and audit Able to work evening hours and weekends as scheduled or assigned ADDITIONAL ESSENTIAL FUNCTIONS: Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific
to the department in order to maximize technology tools and gain efficiency EMPLOYEE KNOWLEDGE, SKILLS, AND ABILITIES Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)