ARE ACHIEVED: • Participates in the company’s sales program on the Teller line and Platform. Utilizes the sales process to identify customers’ and prospects’ product and service needs. • Makes financial suggestions or refers leads to other business units such as SFIS, SFBI, Mortgages and HELOC.
• Accounts for sales activity and sales goals. • Addresses customer questions/issues. • Tracks all customer contact for follow-up. • Demonstrates alternative delivery options for customers. ENSURE SERVICE QUALITY: • Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management • Proficient utilizing desktop applications such
as MS Office (Excel, Word, Exchange) • Proficient utilizing the Internet (mobile and desktop) to search and locate information • Services customer needs on the platform; opens and closes accounts including Consumer Loans and Business Services.
ENSURE OPERATIONAL INTEGRITY: • Complies with procedures for security, audit, check cashing guidelines, government regulations and Bank policy and procedures. • Provides supervision, guidance and work assignments to Universal Banker I’s in the absence of the store manager. • Processes all Teller transactions as well as complex operational or customer requests. • Responsible for Cash control, ATM and Branch settlement. • Opens and Closes Store. EDUCATION
AN/OR EXPERIENCE Undergraduate and/or relevant retail sales experience; sales experience and demonstrated results; self motivated; excellent interpersonal, communication and problem solving abilities all required.
Previous supervisory/management experience highly desired. 2 to 3 years in retail banking preferred, not required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. With a rich history and a strong reputation for growth, service and innovation, Salem Five offers employees a sense of stability and pride. Salem Five also offers a comprehensive salary and benefit package including health insurance and matching 401k plan.
Qualified candidates may submit a resume and application online at /careers or mail your resume to Human Resources, 210 Esinteraction Street, Salem, MA 01970. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.35(c)
