in MS Office and web-based applications Ability to learn specialized software programs and navigate company databases Familiarity with standard office equipment Ability to type 40wpm Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a people person
escalated situations Required Qualifications: Bilingual in Spanish Call center experience 3+ years of Customer Service/Support experience with 2+ years of leading CS Agents in the insurance space Possess a Property and Casualty (P&C), Personal Lines (PL), Life or Health Insurance license Consistent track record of meeting and exceeding performance metrics
