quality, accessible and comprehensive service to the company's provider community. Develops and maintains positive provider relationships with provider community via a mixture of email, telephonic and/or face-to-face outreach, by communicating administrative and programmatic changes, facilitating provider education and the resolution of provider issues.
Collaborates with internal matrix partners to triage issues and submit work requests. Generally assigned to a portfolio of providers within a defined cohort. Researches, analyzes, and coordinates prompt resolution to provider issues and appeals through direct contact with providers and internal matrixed partners. Coordinates communication
process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns. Conducts routine outreach to support the understanding of managed care policies and procedures, as well as outreach on a variety of initiatives and programs.
Coordinates and conducts provider training including developing and distributing provider relations materials. May assist with Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education and non-routine claim issues. May coordinate Provider Manual updates/maintenance. Identifies and reports on provider utilization patterns which have a direct impact on the quality-of-service
delivery. Research issues that may impact future provider contract negotiations or jeopardize network retention.
Minimum Requirements: Requires a bachelor's degree; a minimum of 2 years of customer service experience including 1 year of experience in a healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Proficient with Microsoft Office to include Word, Excel, and Power Point Excellent written and verbal communications skills Ability to develop, prioritize and accomplish goals. Strong interpersonal skills and high level of professionalism Effective listening and critical thinking skills Effective problem-solving skills with attention to detail Ability to work independently and within a team.
Excellent leadership skills Ability to create and maintain excellent working relationships. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler.
We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.
Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, interaction, interactionual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@for assistance.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, interaction, interactionual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@for assistance.
are required to work at an Elevance Health location at least once per week, and potentially several times per week. The hybrid schedule for this position is determined by team needs with the in office commitment of 2 days a week on site. Reasonable proximity to ONE of the Pulse Points listed is required: Atlanta, GA Indianapolis, IN Miami, FL Tampa, FL Grand Prairie, TX The Associate Relations Consultant Sr.
is responsible for serving as the primary point of contact for associates and management for associate relations issues including but not limited to: investigations, agency charges (EEO, DOL), employment litigation, associate complaints, performance management, coaching, development,
attendance, and other issues. How You Will Make an Impact Primary duties may include, but are not limited to: Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations.
Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation. Debriefs leaders at all levels and HRBPs on findings. Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters.
Regularly partners with Ethics and Compliance on crossover investigations.
Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization. Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans. Minimum Requirements Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences HR designation strongly preferred (SHRM-CP or SHRM-SCP). Service Now experience preferred. Workday experience preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, interaction, interactionual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@for assistance.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, interaction, interactionual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@for assistance.
environments.
This work will include full lifecycle services, troubleshooting and resolving reported issues with configurations, data, functional software, business processes, and advanced how to questions. This role will also participate in providing other consulting services such as release management tasks, software quality assurance, enhancements, training, etc.
This role must deliver excellent Client service and have strong Client relationship skills. In addition, the consultant will be part of a project team during new and existing implementations and engaged in configuration, testing, and training of D365 as needed to back-fill on implementations. This role must deliver
excellent Client service and have strong Client relationship skills. Responsibilities ESSENTIAL FUNCTIONS: Deliver services included in implementation and lifecycle services subscription contracts (e.
g. help desk support, training sessions, quarterly enhancements, release management for recurring upgrades, regression testing, status reporting, etc. ). Resolve D365 support requests by providing superior support services as measured by ticket quality, call quality, resolution quality and timing, and overall, Client satisfaction. Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to a quicker
resolution. Provide timely and efficient D365 configuration, testing, and training services to Clients during mission critical implementation projects and quarterly enhancements Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date.
Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members, and encourage collaboration amongst peers. Deliver exceptional customer service for our support offering. Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts.
Proactive communication with Clients to strengthen our partnership. Maintains a high utilization percentage and achieves high Client satisfaction Participate, when asked, in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams. Assist with end-user training for Clients in one-on-one, webinar, and classroom-style settings. Perform services to add feature enhancements for specific support contracts. Participate in onboarding process ensuring a smooth transition from implementation to support.
Proactively work to improve existing Arctic Ascend Support procedures, processes, and tools. Support management with various duties. Qualifications QUALIFICATIONS: Bachelor's degree in Accounting, Business, Computer Science, or related field or equivalent experience. Minimum of 3 years experience with Microsoft Dynamics 365 (Sales, Customer Service, Field Service, Power Platform) or combined education and experience. 3+ years of industry and/or consulting experience. Applicants are subject to background checks, drug testing, and government security investigations and must meet eligibility requirements related to the clearance process.
Valid driver's license, insurance, and reliable personal vehicle. WORKING ENVIRONMENT: The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 10%. REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc.
's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training. PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http: //www1.
eeoc. gov/employers/upload/eeoc_self_print_poster. pdf. For questions on the job posting contact (253) 344-xyz X. #LI-Remote VEVRAA Federal Contractor We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state The EEO is the Law poster is available here. PDN-9ad7aebb-38ae9-0964d865d633
At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level.
Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at /diversity The Data Solutions division is the commercial data business of Moody's Analytics, bringing together a vast catalogue of data to help business decision-makers backss risks and opportunities. We are best known for Orbis, the world's most comprehensive database
of public and private companies. We are also the definitive source of ratings-related data for companies and securities that have been rated by Moody's Investors Service.
We strive to deliver convenience and insight to our customers by eliminating the hassle of sourcing, preparing and accessing data, adding value when decisions need to be made. Any analytical activity depends on reliable and accessible data, and we are proud to be a mission-critical information resource for decision-makers around the world. The Role / Responsibilities: The Associate Director - Product Consultant will be responsible for leading/participating in project implementation by providing software installation
and configuration assistance to clients. Key Responsibilities: Participate/lead in various implementation projects by providing assistance to clients.
At all times liaising with the client as well as Moody's teams and partners, focusing not only on the client's requirements but also constraints internally around resourcing, product capabilities and revenue recognition. Conduct Gap Analysis and/or gather requirements for projects, with a focus on master data. Actively participate in enhancing our products suite and knowledge database (e. g. documentation review, feedback on products/project methodology, development of 'how-to' entries, etc. ) Manage project timelines, deliveries, resources, and issues/risks.
Liaise with Product Managers when necessary (product enhancement requests, defects, etc). Analyse data from clients and information partners Become an expert on a big variety of data, from a lot of different data sources Qualifications: Undergraduate/first-level degree (e. g. Bachelor's degree) required, preferably in computer science or equivalent+ 5+ years' experience in a similar role. Strong people and leadership skills. Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadline.
Excellent analytical skills and persistence in problem solving. Familiarity with database querying languages (e. g. SQL) is a plus. Strong written and oral communication skills Preferred: Experience managing and leading teams For US-based roles only: the anticipated hiring base salary range for this position is $129,200 to $187,400, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role may be eligible for a completion bonus. Moody's also offers insurance and a discounted employee stock purchase plan for limited duration employees.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, interaction, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, interactionual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws.
If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email xyz X@. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications. For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act. Click here to view our full EEO policy statement.
Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on Compliance Net Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.
Moody's Corporation is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U. S. C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. VEVRAA Federal Contractor We Request Priority Protected Veteran and Disabled Referrals for all of our locations Please contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.
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