continuously improve business processes and operations. They are currently looking for Customer Service representatives. Responsibilities: A typical day in the life of a Customer Service agent is truly unique. The environment is upbeat, interactive, and exciting.
Agents have the opportunity to speak with a diverse group of clients. This leads to a remarkably engaging workday, every day. Please visit the link below to apply for this position and to watch a video about it: http: //video. digi-/digime/jobs/Customer%20Service/Genpact/Customer%20Service%20Agent/GP0007&SRC=JB
work 20-25 hours per week. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Professionally represent client in demeanor and image at all times. Use data collection device to record product unique codes, accurately enter unique price(s) and appropriate attributes based on individual client collection criteria.
Downloading of lists(s) required based on the type of data collection equipment and audit type. Transmit data collected with accurate store time and drive time. If collecting data from a list that requires more than one day to complete, transmit items audited daily using the correct work date and store time. Call IVR system or utilize Client Field Portal to verify successful transmission(s).
Call or email the District Manger immediately with error transmission information. Ability to complete all work assigned via District Manager or Logistics Manager.
Notify District Manager immediately when a deadline will be missed. Meet performance expectations of at least 95% for on-time completion, transmission and pricing accuracy as defined by the client. Willing to assist on any check including but not limited to: Undirected Category checks and full books, Directed Item Lists, Lapel Checks (Undirected and Directed), CPG and PSV checks. Collection Rate Index must be at or above 90% at all times to stay in good standing. Must pass the Data Collector Certification Test to be eligible
for continued employment and bonuses. BASIC QUALIFICATIONS: Must have a valid driver s license.
Must have reliable transportation. Must have auto insurance. Must have internet service. Requires bending, kneeling, reaching, stretching and the ability to move heavy items to access UPC numbers while standing on your feet for long periods of time. Must be able to lift at least 40 pounds. Must be willing to perform all assignments, including Lapel Checks (defined as undercover and working in stores discreetly). Travel between store locations and cover a minimum 60-mile radius as needed. Availability to work at least a minimum of 16 to 20 hours per week PREFERRED QUALIFICATIONS: Multi-tasking/time management/organizational skills Detailed oriented Must be flexible and quick to adapt to changes Excellent follow-up skills Strong communication skills Professional demeanor Previous retail or grocery experience Ability to travel overnight if required 10-key experience EXTENT OF PUBLIC CONTACT: Daily personal contact with store personnel.
Via telephone or face-to-face, daily communication with District Manager and Richmond, Corporate staff. PHYSICAL DEMANDS: 1. The job entails constant physical lifting (up to 40 pounds), stretching and bending throughout the day with the use of the data collection equipment.
TO BE CONSIDERED FOR THIS POSITION, PLEASE APPLY ONLINE AT. NO PHONE CALLS PLEASE.
Kimberly Salas Montebello, Ca 323-246-xyz X xyz X@ PROFILE A highly talented; organized, detailoriented, multitasked with excellent leadership skills. Can provide outstanding friendly customer service, maintain the business presentation impeccable, and increase its daily revenue.
EXPERIENCE Old Navy -- Commerce, CA Sales Associate, 10/2006 - 12/2006 Maintain and restock inventory Customer Service Ortho Engineering Inc -- Van Nuys, Ca Front Desk Receptionist/ Office Manager,02/2011- 08/2011 Patient Greeting Schedule Appointments Chart Filing Phone Calls Insurance Verification Cash/credit transactions Maximum Comfort Inc. - Burbank, Ca Receptionist, 08/2011- 10/2011 Schedule Appointments
Answer Phone Calls Chart filling Inventory General Office Tasks SKILLS - Fluent in Spanish - Exceptional customer service, Strong Communication skills & multitasking abilities, detail oriented, great knowledge of problem solving skills, organization and presentation skills -Highly reliable, punctual, cooperative and easily demonstrates and develops leadership skills - Computer and Internet literate ; Exceptional knowledge in Microsoft Word, Power Point & Excel EDUCATION East Los Angeles College, Monterey Park, CA Currently working on Dental Hygiene Major, 2007Current Garfield High School, Los Angeles, CA High School Diploma, 2007 REFERENCES Available upon request
