CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.
BASIC PURPOSE: Operations Support Specialist is responsible for managing field employee relations concerns. This involves regular interaction with clients, field employees and internal departments to address performance and attendance concerns, grievances, and disputes and implementing initiatives to enhance overall
employee activity. ESSENTIAL FUNCTIONS: Oversee all facets of field employee relations incidents and escalate to Cross Country Healthcare (CCH) HRBP for support when necessary.
Investigate employee concerns, grievances, and disputes, working towards fair and effective resolutions. Initiate investigation when concerns are reported or identified and gather information from internal departments, school clients, and field employees. Collaborating with Corporate HR team as needed when conducting investigations into employee misconduct, harassment, or other violations of company policies. Work with Corporate HRBP to conduct investigations into allegations of misconduct, harassment, or policy
violations within the field staff. Create an improvement plan, write a corrective action form, and conduct coaching calls to field employees regarding performance, attendance, timekeeping, conduct, policy violation, etc.
Seek guidance from the Corporate Clinical Team and HRBP for education-related concerns or escalated issues when necessary. Act as the primary point of contact for both internal and external stakeholders regarding employee relations incidents while going through the CCH Clinical Review Process. Proactively initiate outreach to employees exhibiting recurring performance concerns. Document investigations, resolutions, and any other relevant information and maintain accurate and confidential records of employee relations activities for field staff activities.
Conduct weekly audits of employee attendance and performance to identify patterns proactively. Address performance-related issues and work collaboratively with internal stakeholders on improvement plans. Communicate regularly with educators and clients to address concerns or issues to ensure client satisfaction. Collaborate with CCH and CCE department leaders to address systemic issues and implement strategic preventative measures. Provide guidance to field employees on policies during the corrective action process, ensuring understanding and compliance.
Stay abreast of company policies, procedures, and relevant employment laws in order to correctly manage employee relations concerns. Collaborate with Corporate HR and legal teams as needed during investigations process. Ensuring compliance with labor laws and regulations when implementing a corrective action plan. Providing guidance to internal teams on employee relations matters. Other duties as assigned. QUALIFICATIONS: 3+ years experience in an administrative role; preferably in Human Resources capacity. Experience in employee relations, customer service, or incident management.
Excellent verbal and written communication skills. Ability to uphold confidentiality and handle sensitive information with the utmost discretion. Possession of strong analytical, problem-solving and conflict resolution capabilities. Strong knowledge of employment laws and regulations. Ability to work independently and collaboratively in a dynamic, field-based environment. Knowledge of employment laws and regulations. Ability to work independently and collaboratively in field-based environment. Education: High school diploma or equivalent required: Bachelor s degree in Human Resources, Business Administration, or a related field preferred.
Or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. #CB #IND_1 #IND_2 Benefits Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability Other details Job Family: Recruitment Job Function: NMGR Pay Type: Hourly Min Hiring Rate: $21.00 Max Hiring Rate: $21.00 Associated topics: assist, assistance, client, desktop, front desk, information technology, pc, support, support analyst, technician iv
and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience College course work in related field helpful. Experience in a hotel or a related field preferred.
Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. High School diploma or equivalent required. Must be able to convey information and
ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Must maintain composure and objectivity while under pressure. Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards. Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel. Follow all Avantic Lodging Enterprises credit policies. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. Attend meetings as required by management. Perform any other duties as requested by management Working Conditions/Environment The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Frequency Grid N = Not Anticipated: 0% O = Occasionally: 1-33% (per shift) F = Frequently: 34-66% (per shift) C = Constantly: 67-100% (per shift) Work Environment of Job Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Frequency: CAssociate is subject to outside environmental conditions: No effective protection from weather. Frequency: NAssociate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour. Frequency: NAssociate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.
Frequency: NAssociate is subject to vibration: Exposure to oscillating movements of the extremities or whole body. Frequency: NAssociate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. Frequency: NAssociate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency: NAssociate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids. Frequency: NAssociate is required to function in narrow aisles or passageways. Frequency: NAssociate is exposed to infectious diseases. Frequency: NNone: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work). Frequency : C Physical Requirements of Job Climbing : Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Frequency: N Balancing : Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. Frequency: N Stooping : Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. Frequency: N Kneeling : Bending legs at knee to come to rest on one or both knees. Frequency: N Crouching : Bending the body downward and forward by bending leg(s) and spine. Frequency: N Crawling : Moving about on hands and knees or hands and feet. Frequency: N Reaching : Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Frequency: N Standing : Remaining upright on the feet, particularly for sustained periods of time. Frequency: C Walking : Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Frequency: F Pushing : Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Frequency: O Pulling : Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency: O Finger Dexterity/Grasping : Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Frequency: F Feeling : Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Frequency: F Talking : Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency: C Hearing : Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication. Frequency: C Repetitive Motions : Making substantial movements (motions) of the wrists, hands, and/or fingers. Frequency: C Vision : Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: C Lifting Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions. Frequency: OAmount: up to 10lbs General Notes This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. Job Posted by Applicant Pro
flora or fauna. For our engineers and architects, it may be the pride in seeing a design come to life or solving a complex problem while navigating the complexities of environmental and permitting requirements. What unites us all, however, is our commitment to our clients and to each other.
West Land is large enough to provide a wide range of opportunities for career growth yet nimble enough for you to forge your own unique business and professional path. We pride ourselves on an inclusive environment where talented and creative individuals work together on unique and inspiring projects, bringing innovative solutions to our clients. Make a difference with us at West Land! West Land is
seeking on-call Archaeology Field Technicians for various survey and excavation projects for our growing Nevada teams. Our crews can be found working throughout the West on projects for private and public sector clients.
The successful candidates will be based out of West Land's Reno office but will work on projects across the West. Projects slated for the next few months include an excavation project in northern Nevada and various survey projects throughout Nevada, northern California, and western Idaho. For all field projects, per diem and lodging will be provided at the 2024 GSA rate. All driving time equivalent to the travel from the Reno office will also be paid. What will I be doing?
Under direction of a field supervisor, conducting archaeological fieldwork (e.
g. field survey, testing, monitoring, and/or data recovery excavations). Under direction of a field supervisor, recording artifacts, features, and other site components using a GPS Receiver, map archaeological features and sites, draw scaled profiles and plans, and maintain paperwork, notes, and records. Processing and cataloging artifacts and other materials under lab staff supervision. Performing preliminary analysis and lab tasks under lab staff supervision. Filing and scanning records and paperwork. Completing record searches and report tables under supervision of senior staff.
What qualifications are required for this role? Associate degree or higher in Archaeology, Anthropology, or a related field. Prior on-the-job archeology experience or an archaeological field school may substitute for educational requirements. Previous experience in archaeology preferred. Ability to conduct fieldwork for long hours in various environments that often feature temperature fluctuations, rough terrain, and potential high altitudes. Ability to carry up to 60 pounds of equipment and supplies. Ability to bend and kneel for long periods of time. Ability to travel out of town for work throughout the West, often on short notice and for extended periods (paid drive time, per diem, and hotel provided).
Ability to work as a member of a cohesive team. Ability to work in a fast paced and creative environment. The pay range for this position is $22.00 to $29.00 per hour. What does West Land offer you? A comprehensive benefits package that includes 9 paid holidays, healthcare benefits, PTO, and 401k matching for full time employees. Flexible work schedules and remote/hybrid possibilities are available for most roles. A multidisciplinary environment where projects are unique, creative, and challenging!
A place where you can develop your own vision of clientele and projects, and where you get to work with our industry leaders daily! An environment where you are set up for success! With two-way mentorship, financial incentives to publish your work, and tuition reimbursement for ongoing educational support, we have you covered! In addition, West Land has developed a career-path structure to assist you in reaching those next steps in your career! A collaborative work environment where information and ideas are shared across teams. Communication is clear and comes often. And our diversity of people and cultures means everyone always feels welcome at West Land!
West Land is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. To apply, visit Westland Resources Job Listings Resumes submitted by a recruiting/staffing agency without current/valid vendor agreement will become property of West Land.
Any recruiting/staffing agency wishing to do business with West Land must contact the Human Resources Department through our website. Recruiting/staffing agents may NOT contact hiring managers directly. Firms that do not honor this request will be removed from consideration. Job Posted by Applicant Pro
