Location: Baltimore, MD
moved into private ownership by affiliates of Siris Group Capital, LLC. EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services.
Affiliates include, D. F. King and Co. Inc. Astrella Private Company Solutions, Inc. and Donlin, Recano & Company, Inc. Learn more at: /us Candidates must be available from 8:00am-4:30pm CST from January 15th
through March 1st for training High Level Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to shareholders in a timely, efficient, and professional manner.
In this role, you will be interacting on the phone 100 % of the time with shareowners, their representatives, and the investment community supporting activities against share positions held at EQ by Equiniti. The nature of inquires received range from simple to complex and pertain to assisting shareowners and other callers with account related service. Baseline knowledge of the Financial Services industry would be helpful, but
not necessary - if you have strong communication skills, excellent phone etiquette, and both a desire and capacity to learn more about the world of financial services, we can prepare you!
Essential Functions/Responsibilities Responds to phone inquiries in a timely, efficient, and professional manner by providing resolution within established standards. Candidates must be comfortable using technology working in multiple systems at the same time Performs research during and after calls as needed to resolve problems and inquiries May act as a back-up for inquiries from higher revenue and contractual clients Document call notes ensuring key data is accurately captured in system Representatives must maintain required performance metrics: Call quality Productivity Adherence to schedule Risk and Compliance requirements Workplace Culture and Environment Must be flexible regarding both schedule and daily duties.
Overtime hours may be required based on business needs with advance notice. This is a fast-paced call center environment requiring the ability to multi-task and work collaboratively. High School diploma or equivalent One year of High Touch Customer Experience Must have high-speed internet access (no hotspots) Preferred Previous Call Center experience Compensation $17 per hour Equal Opportunity Statement We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, interaction (including pregnancy, gender identity, and interactionual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
Covid Policy EQ is committed to providing and maintaining a workplace that is free from known health hazards.
Employees hired into client facing roles or those requiring business travel, may be required to be vaccinated against COVID depending on client requirements and travel restrictions. All current and future EQ employees are required to adhere to all health, safety and environmental policy and procedure requirements as a condition of employment. For more details: jobs-search. org/finance_baltimore-c434177/call-center-representative-baltimore_i1970248413
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in fostering teamwork, rewarding a mbition , and providing opportunities for professional advancement. WHY HILLIS-CARNES? Through our ESOP (Employee Stock Option Program), you receive ownership stock in the company! $200 SIGN-ON BONUS $$$ for all new hires!
An additional bonus after one year of service! Competitive pay. Paid on-the-job training. Generous Paid Time Off/Holidays/Floater Holidays. Paid education expenses for associated certifications. Company cell or reimbursement for use of personal phone Employee Self-Service Portal Employee Referral Bonus program up to $5,000 Free HCEA apparel and work boots Personal Protective Equipment and safety gear Paid mileage Fun company-sponsored
events, Wellness Seminars, and more! Our Benefits Package: Medical (w/Health Savings Account Options) Plans Dental and Vision Plans 100% Employer-Paid Benefits (Long-Term Disability, Basic Life) Voluntary Short-Term Disability Voluntary Life Employee Assistance Program 401k w/ Company Match Employee Stock Ownership Plan (ESOP) in which employees acquire shares in the company; the more successful the company is, the more valuable the shares become.
WHAT WILL I BE DOING? As a Construction Materials Testing Technician in the Annapolis Junction, MD office, you will directly play an integral role in the success of our organization. As part of this team, you will work independently and in collaboration
with our knowledgeable, dynamic staff and on a wide variety of land development and construction projects.
The key responsibilities will include: Field observations at jobsites in the region. Sampling and testing of construction materials. Preparing accurate daily logs that outline your inspections and results of the test you performed on construction materials. The construction materials you will be working with include soil, aggregates, concrete, grout, masonry, asphalt, and structural steel. Daily communication with PM or Operations Manager regarding project progress or other pertinent communication by the contractor. WHAT ARE THE REQUIREMENTS?
Reliable vehicle for field work, valid driver's license, and satisfactory driving record. Must meet pre-employment requirements. Ability to lift and/or move up to 60-80 pounds (soil and concrete samples, nuclear gauges, other equipment) Ability to work in all outdoor climates and mobility over various terrain. Attention to detail and quality, while adhering to all safety requirements. Effective verbal and written communication skills required. Use of company provided tablet and working knowledge of MS Office programs. Ability to perform basic math and use measurement tools. With training, the ability to read and interpret plans, specifications, safety rules, operating and maintenance instructions, and procedure manuals.
Hiring preference will be given to experienced technicians with verifiable certifications such as ACI, NICET, WACEL, etc. EE/Minorities and Women encouraged to apply. $200 sign-on bonus after 90 days: additional $200 retention bonus after one year. Job Posted by Applicant Pro
