forward, we are looking for you! Job Summary: The Call Center position is responsible for taking incoming calls from patients, scheduling appointments, office tasks, and generating outgoing calls. Additional duties may be required. Job Overview and Purpose: Using excellent customer service skills, answering incoming calls, book patient appointments, interact with other provider offices, insurance companies and other healthcare industry vendors.
Answer phone promptly in a polite and professional manner. Obtain and enter accurate demographic information into our EHR (address, phone number, emergency contact info, alternative phone number, insurance information, etc. ) Use sound judgment
and patience in handling calls, especially with upset patients. Proactively manage providers' schedules to ensure appointments are booked accordingly to establish clinic protocol, seeking ways to ensure patients are seen in a timely manner and reducing gaps in a provider's schedule.
Display a positive and professional demeanor in all interactions, including but not limited to patients and their family members, medical staff. co-workers, and vendors. Maintain the highest level of confidentiality, protecting all protected health information according to HIPAA regulations. Other duties as assigned.
independently and has frequent customer contact. May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-xyz X pounds.
PRIMARY ACCOUNTABILITIES: Repair and perform preventative maintenance on marketing equipment Unload and reload with products as necessary Educate customers on basic equipment repair and upkeep procedures Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice.
For box syrup, build racks and connect lines Fill installed equipment and adjust to proper mixture Prioritize and schedule service and PM calls to meet customer service windows Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry) Collect accurate and complete equipment and customer information Remove old parts and replace with new parts Maintain parts inventory on service truck Establish positive relationship with contacts at service calls After each call, complete paperwork on job and call in paperwork every two hours Transport miscellaneous items (e.
g. compressors for repair/scrap, cardboard for recycle,
etc. ) Regular, reliable, predictable attendance BASIC QUALIFICATIONS: 18 years or older 21 years or older if CDL Required Valid CDL license (if applicable) Pass DOT Physical and DOT Road-test Adhere to DOT Regulations Senior technician requires certification in refrigeration Must be able to pass refrigeration certification Type I/Type II practices (if applicable)HELPFUL EXPERIENCE: Working with mechanical systems (e.
g. knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc. ) Serving customers (e. g.
resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc. ) Working with basic refrigeration systems (e. g. understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc. ) Working with electrical systems (e. g. understanding flow, wiring, outlets, etc. ) Working with plumbing (e. g. working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc. ) Generating and setting work schedules (e. g. determining priority of work, building work schedules, etc. ) Equipment installation (e.
g. HVAC, refrigeration, auto, copiers, fountain products, etc. )Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. > All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status, or disability status.
Pepsi Co is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / interactionual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View Pepsi Co EEO Policy. Please view our Pay Transparency Statement
