Location: Dallas, TX
Company: Federal Reserve Bank
to help present the best possible solutions for our partners. Location: #LI-Hybrid About the Role: The Federal Reserve Bank of Dallas is seeking a versatile Treasury Services Call Center Agent II to answer incoming calls from customers to take enrollments for direct deposit of their federal benefit payments, answer general inquiries and questions, troubleshoot problems and provide information.
As the Call Center Agent you will process customer orders, bills and accounts, and applications for service, maintenance and termination. You Will: Provide timely responses to customer inquiries by telephone and/or e-mail in an in- or outbound service center, consistent with service and quality
standards Use a computer and telecommunications technology to communicate with customers, while using a Web-based application to process all calls accurately, professionally, concisely and timely Identify, document, and resolve unique issues in a resourceful and independent manner on behalf of the customer Process off-line work accurately and in a timely manner Actively participate in training and team meetings Comply fully with all applicable Information Security guidelines, and Treasury guidelines and procedures You Have: A high school diploma Two years’ experience in a related job Skill in oral and written communication Skill in customer relations, including the ability to remain
composed and patient Skill in active listening, understanding others, and problem resolution Possesses basic PC skills Possesses excellent time management skills Ability to use discretion and take initiative Ability to work in a team environment Ability to multi-task, learns and retains processes quickly Equivalent education and/or experience may be substituted for any of the above requirements Our Benefits: Our total rewards program offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401K match, and a fully funded pension plan Paid vacation, holidays, and volunteer hours; flexible work environment Generously subsidized public transportation and free parking Annual tuition reimbursement Professional development programs, training and conferences And more… Notes: This position may be filled at various levels based on candidate's qualifications as determined by the department.
This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely. Specific schedule details will be discussed during the recruitment process. By federal law, this position requires that you are a U.
S. citizen. The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve. If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice
and verbal instructions - Must have great communication skills and possess some social media knowledge - Must own computer with reliable internet connection - Must possess a phone to receive inbound calls - Must have a great attention to detail and thoroughness in completing tasks.
- Must possess basic computer skills - Ability to work in a fast-paced environment, multi-task, and perform duties with a minimum of supervision preferred. TO APPLY: Email your resume to xyz X@
Monday to Friday, 8am to 5pm Job Duties: Interacts with customers via telephone, SMS, and email to assist with customer inquiries and issues Handles heavy inbound calls (150-200 daily) professionally and promptly Educates and promotes self-service options where applicable Resolves customer complaints and concerns through active listening, empathy, professionalism, and problem solving Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations Job Requirements: High School Diploma or Equivalent Must have 1+ year(s) of experience in a high volume, metrics driven call center environment Must be able to maintain
composure and diffuse tense calls Microsoft Dynamics experience is a major plus, but any software tools for logging inbound calls are acceptable Pre-Screening Includes: Background Check Drug Screening Interview Process Clerical Testing For more details: jobs-search.
org/marketing_dallas-c448655/customer-service-specialist-hiring-immediately-dallas_i1969554062
Week Project Pay : $13.13/hour Responsibilities: Answer and direct phone calls Organize and schedule appointments Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Maintain a filing system Order office supplies and assist with inventory Reconcile invoices Other duties as needed Job Requirements : Relevant experience in an office environment, preferably in an administrative position Exceptional interpersonal and communication skills Bilingual Spanish - English Excellent writing skills strong spelling, grammar, and punctuation Ability to work independently and excellent time management skills Intermediate MS Office
skills (Word, Outlook, Excel) HS diploma or GED required Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/administration_dallas-c448655/bilingual-customer-service-agent-dallas_i1969308252
inventory, tools, and equipment Maintains clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Completes all reports and forms required in conjunction with work assignments Accounts for all time on a time card and for all material used in performing assigned duties Experience, Skills, and Knowledge 1+ years in performing service repairs Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures Proficient knowledge in mechanical, electrical, and hydraulic systems in the repair of agricultural and turf equipment Ability to operate vehicles and
equipment used for diagnostic purposes Ability to lift 50-75 lbs.
repeatedly on a daily basis and more on occasion Ability to perform duties in extreme seasonal temperatures Ability to climb and stand for extended time in a safe manner on big/tall equipment while performing repairs Ability to go on Service Calls when needed, a valid driver's license is required Be available to complete long term repairs on a customer's equipment in a timely manner Forklift certified preferred Ability to use Service Advisor and basic computer functions Proficient oral and written skills Climb up on equipment and in smaller spaces in equipment to make repairs This is a safety sensitive position
