Location: Dallas, TX
Company: Getinge Group
science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives. Are you looking for an inspiring career? You just found it.
The Field Service Technician will provide professional field service technical support on all Getinge Acute Care Therapy products in the assigned territory. This position is responsible for responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations, while focusing on quality service and customer satisfaction. The position is also expected to help support the renewal of service
contracts and assist with identifying new service contract opportunities to grow the service business in the territory. Excellent technical and communication skills are needed to positively interact with customers and company personnel.
This position is required to independently manage work schedules and possess basic business acumen to effectively communicate with all levels of the organization. The Candidate We Seek will be Responsible For: Provide on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers within their territory. Maintain positive, professional communication with customers, regional
team members and the Technical Support group. Document all activities in accordance with Service policies and procedures.
Provide technical assistance to the Field Sales team. Maintain all service contracts in accordance with service policies and procedures. This includes, assisting with identifying potential service contract customers. Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order. Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the respective Service Regional Manager. Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
Build quality into all aspects of work. Required Skills and Abilities of the Desired Candidate: Technically proficient in using schematics, systems diagrams and repair/replacement procedures to troubleshoot, repair and calibrate of assigned products in the territory. Effective mechanical and electro-mechanical skills such as in hydraulics, pneumatics, motors etc. Well-organized, able to carry out tasks with minimum supervision. Able to present service solutions that meet customer needs. Exhibit high level of critical thinking ability.
Customer-oriented and strong interpersonal skills. Strong verbal and written communication skills. Basic to intermediate Microsoft skills in Word, Excel and Outlook. Must have a valid drivers' license. The position requires travel of approximately 40% to 75%, including some overnight travel. Associate of Science Degree in Electronics, Electro-Mechanical, Biomedical Engineering and/or technical discipline; or equivalent military training and experience with emphasis in electronics technology. A minimum of 2 years' experience in a field service role in medical devices, technical repair or related technical field.
Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone. Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise. Excellent Opportunity to join an industry leader! Excellent Compensation and Benefits Package! Position Eligible for Remote Work: Field Salary Range: $32-$40 per hour Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world's most desired medtech company. INDALPDN-9ae7d857-38d5-4fce8a5fdce55
and verbal instructions - Must have great communication skills and possess some social media knowledge - Must own computer with reliable internet connection - Must possess a phone to receive inbound calls - Must have a great attention to detail and thoroughness in completing tasks.
- Must possess basic computer skills - Ability to work in a fast-paced environment, multi-task, and perform duties with a minimum of supervision preferred. TO APPLY: Email your resume to xyz X@
Monday to Friday, 8am to 5pm Job Duties: Interacts with customers via telephone, SMS, and email to assist with customer inquiries and issues Handles heavy inbound calls (150-200 daily) professionally and promptly Educates and promotes self-service options where applicable Resolves customer complaints and concerns through active listening, empathy, professionalism, and problem solving Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations Job Requirements: High School Diploma or Equivalent Must have 1+ year(s) of experience in a high volume, metrics driven call center environment Must be able to maintain
composure and diffuse tense calls Microsoft Dynamics experience is a major plus, but any software tools for logging inbound calls are acceptable Pre-Screening Includes: Background Check Drug Screening Interview Process Clerical Testing For more details: jobs-search.
org/marketing_dallas-c448655/customer-service-specialist-hiring-immediately-dallas_i1969554062
Week Project Pay : $13.13/hour Responsibilities: Answer and direct phone calls Organize and schedule appointments Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Maintain a filing system Order office supplies and assist with inventory Reconcile invoices Other duties as needed Job Requirements : Relevant experience in an office environment, preferably in an administrative position Exceptional interpersonal and communication skills Bilingual Spanish - English Excellent writing skills strong spelling, grammar, and punctuation Ability to work independently and excellent time management skills Intermediate MS Office
skills (Word, Outlook, Excel) HS diploma or GED required Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/administration_dallas-c448655/bilingual-customer-service-agent-dallas_i1969308252
inventory, tools, and equipment Maintains clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Completes all reports and forms required in conjunction with work assignments Accounts for all time on a time card and for all material used in performing assigned duties Experience, Skills, and Knowledge 1+ years in performing service repairs Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures Proficient knowledge in mechanical, electrical, and hydraulic systems in the repair of agricultural and turf equipment Ability to operate vehicles and
equipment used for diagnostic purposes Ability to lift 50-75 lbs.
repeatedly on a daily basis and more on occasion Ability to perform duties in extreme seasonal temperatures Ability to climb and stand for extended time in a safe manner on big/tall equipment while performing repairs Ability to go on Service Calls when needed, a valid driver's license is required Be available to complete long term repairs on a customer's equipment in a timely manner Forklift certified preferred Ability to use Service Advisor and basic computer functions Proficient oral and written skills Climb up on equipment and in smaller spaces in equipment to make repairs This is a safety sensitive position
