Location: Hockessin, DE
Company: The Summit
Discovery Senior Living, with multiplenational brands, is one the largest and fastest growing senior living companiesin the United States. Recognized as a Great Place to Work, Discovery continuesits rapid growth trajectory to lead the industry in providing desirablecommunities and exceptional lifestyle and value for our residents all whileretaining our family-first culture.
We’re a 30-year-old innovative company witha rich history of delivering exceptional service and quality care in desirable, enriching residential environments. We provide on the job training with no experience required for most positions. We offer rewarding career opportunities that include: Competitive wages Access
to wages before payday Flexible scheduling options with full-time and part-time hours Paid time off and Holidays (full-time) Full benefit package including health, dental, vision and more (full-time) 401(K) with employer matching Paid training Opportunities for advancement Meals and uniforms POSITION SUMMARY The Move-In Coordinator is responsible for coordinating the logistics ensuring an exceptionally smooth transition from the prospect’s lease deposit through the first month of residency to the community while focusing on best in class experience and services.
This position supports the efforts of the community to achieve sales goals, occupancy targets, enhance new resident satisfaction
& engagement and drives new resident referrals. Responsibilities: Greets prospective residents during the leasing process to begin to build rapport and trust in the relationship.
Assists pre-leased residents with timely apartment access to measure for blinds, furniture, etc. Attends daily stand up meetings and provides accurate and timely communications regarding scheduled move in day with all department heads. Ensures apartment(s) are ready through verification of final cleaning and completion of punch list. Follows up with applicable requirements to ensure apartment is in an outstanding move in condition. Final walk through includes, placing water bottles in the refrigerator, thermostat is set for appropriate weather, and resident handbook is placed on kitchen counter for new residents.
Coordinates the move with the resident and the mover to ensure a smooth move in process, including the logistics of where the moving truck should enter the community, park and the appropriate exterior doors to enter and elevator to use. Welcomes the new resident on move in day and provides an orientation to the community and apartment with the resident; keys, mail, appliances, thermostat, etc. Delivers a welcome gift/basket to the new resident on move in day or places in the apartment home before move in day.
Delivers lunch or dinner to the new resident(s) on move in day. Coordinates dinner and activities for the initial 1-3 days of move in. Introduces new residents to resident ambassadors. Reviews Celebrations calendar of events and introduces new residents to Fit Camp Trainer. Other duties as assigned. Qualifications: Associates degree preferred. One (1) year experience in a customer service and/ or hospitality role. Senior Living / Multi Family / New Home experience a plus. Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel.
Ability to use email and the Internet. Ability to use client tracking and design software. Benefits: In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. If having a direct imp act on the lives of others is appealing to you, apply today and join our team! EOE D/V
and are carried out in accordance with standard practices and general work instructions. Work at this level is completed using manual and automated information systems. Processing data includes entering, updating, modifying, deleting, retrieving/inquiring and reporting on data in established information systems or manual systems.
Work is done in support of agency operations. Agency operations include but are not limited to administrative support functions such as accounting, human resources, fleet management, procurement, contracts and related support areas or line operations such as revenue/tax, medical/institutional, human/social services, transportation, public safety and other agency
operations. Essential Functions: Essential functions are fundamental, core functions common to all positions in the class series and are not intended to bean exhaustive list of all job duties for any one position in the class.
Since class specifications are descriptive and notrestrictive, incumbents can complete job duties of similar kind not specifically listed here. Processes information to include sorting, coding, entering, modifying, deleting, filing and retrieving data; establishing new files and new filing systems; maintaining control of data and conducts follow-up to maintain continuity of operations; purges and disposes of data/records. Interacts with the public, clients, vendors,
agency staff and others to respond to inquiries and to process information/data.
May schedule appointments, coordinate conferences, hearings, travel, and related office activities. Explains standard forms, policies, procedures, agency services, systems and basic program requirements; screens complaints and provides basic technical guidance to State agencies and the public; refers individuals to appropriate agencies. Collects and compiles data to prepare reports; may compose and type routine correspondence. Knowledge, Skills and Abilities: The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of applicable agency programs, procedures, policies, services, systems and operations. Knowledge of the methods and techniques for eliciting and disseminating information. Knowledge of keyboard operations and document formatting. Knowledge of agency filing and information systems. Knowledge of office practices and procedures. Knowledge of grammar, punctuation and spelling. Knowledge of basic mathematical calculations. Knowledge of legal, medical, scientific or other technical terminology.
Skill in filing and searching files/records for information. Skill in verifying, recording, processing and compiling data accurately and resolving discrepancies in records. Skill in operating a variety of office machines and equipment including but not limited to computers, copiers, and telephone systems. Ability to learn how to use agency information systems. Ability to perform a variety of duties efficiently and accurately. Ability to communicate effectively in oral and written form. Ability to compose routine memoranda. Ability to schedule appointments and make arrangements for travel, hearings, conferences and similar activities.
Ability to compile routine reports from records/files maintained. Switchboard operations including pagers, radios, cell phones, fire board, mail, visitors. Emergency operations including medical codes and fires Coverage; call-ins; scheduling; obtaining overtime; trips. Processes data by entering, updating, modifying, deleting, retrieving/inquiring, and reporting on data in established information systems. Interacts with public, consumers, vendors, agency staff, and others. Job Requirements: Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Experience in office operations which includes operating office machines, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages; file maintenance; maintaining and updating supplies.
Knowledge of data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others. Knowledge of record keeping which includes maintaining records, logs, and filing systems.
Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Ability to pass a Criminal Background Check (BCC)
